do you have to be an authorized user to make a payment?

no, anyone can make a payment to an account

what is needed to authenticate a customer's account?

account number/last 4 ssn , address, full name

what is the difference of the 59.99 tech charge vs 40 tech charge

59.99-first time service,40.00-for regular tech visit.

which of the following features is not offered with X1 platform?

navigate inside of apps. (Netflix etc.)

TRUE or FALSE; teleperformance is the best place to work

next question!!!, I'm here!, true, false

studbud

comcast training

21 termsStudBud Administration123 plays

com cast training

Flashcards21 cardsFPractice quizPHost liveL

Questions 21

Answers

1
what package does Netflix come with?
signature and super
super and select
signature and select
standard and super
2
is more than 6 consecutive hours of an outage considered more than one day of credits?
yes
no
3
what is a double play that you may deal with?
cable, home security
cable, internet
HSD,VOIP
xfinity mobile & cable
4
What does AO stand for?
additional outlet
altered outlet
added output
additional options
5
what is the tech fee to add boxes?
$39.99
$40.00
$ 10.00
no cost
6
if there was a change of package what installation option would be used if a tech is not needed
install- truck required
Work order
install- no truck
AO- service request
7
do you have to be an authorized user to make a payment?
yes, must be the account holder
yes, if it is made with an agent.
no, anyone can make a payment to an account
no, as long as it is made via IVR
8
what tab in Einstein to view payment history?
billing and payments > ledger
Billing & payments > Bills
billing & payments > resources
billing & payments > payments
9
what customer billing information isn't on the overview page in Einstein ?
last payment amount
charges for next month
past due balance
present balance due
10
what's the name of the fastest speed internet?
gigabit
terabyte
extreme pro
blast!
11
what is needed to authenticate a customer's account?
account number/last 4 ssn , address, full name
security question, one time pin, first and last name.
first and last name, full ssn , and current address
modem model number, full name, address
12
what does S4X stand for?
striving for extra credit
service for excellence
serving for excellence
surviving from everything
13
what is the difference of the 59.99 tech charge vs 40 tech charge
59.99 is for modem swap, 40.00 is for first time service
59.99-first time service,40.00-for regular tech visit.
40.00-first time service,59.99-for regular tech visit.
59.99 is for AO, 40.00 is regular tech visit
14
what does NED stand for?
north east data
northern eastern division
not every day
north east division
15
when first coming in for work what system do you log into first?
computers then phone
you get logged in when you scan your badge at security
phone then computers
your supervisor sees you walk in
16
how many packages does Comcast currently offer?
3
4
5
16
17
which of the following features is not offered with X1 platform?
navigate inside of apps. (Netflix etc.)
cloud DVR
smart search
voice command
18
what does VOC stand for
VOICE OF COMCAST
VOICE OUT OF CONTEXT
VOICE OF CUSTOMER
VOICE OUT OF CONTROL
19
Is X1 platform compatible with all packages?
no, because not all packages come with netflix
NO
yes, if you have DVR box.
yes
20
TRUE or FALSE; teleperformance is the best place to work
next question!!!
I'm here!
true
false
21
what does S4X stand for?
serving for excellence
surviving from everything
striving for extra credit
service for excellence

comcast training Flashcards | StudBud