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E - TRIVIA 2023 Flashcards | StudBud
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E - TRIVIA 2023
E - TRIVIA 2023
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1
Which of the following is not a market penetration strategy?
Driving away competitors by restructuring a market
Maintaining or increasing the market share of existing services
Entering new markets with the existing services
Inducing existing customers to use the services frequently
2
Market segmentation is required
to increase production
for territory allocation
for avoiding cold calls
for focused marketing
3
What Are the CRM Technology Components?
CRM in the Back Office
Enterprise Application Integrations (EAIs) for CRM
Front-Office Solutions
All of these
4
What is the main idea behind the Blue Ocean Strategy?
Adopting a cost leadership strategy
Expanding into global markets
Competing in existing markets
Creating new markets and uncontested space
5
The key term in the American Marketing Association’s definition of marketing is
Value
Sales
Product
Activity
6
___ is a demographic description of the people or house- holds that are prospects for a product or service.
Consumer Impression
Sampling Process
Consumer profile
Consumer data
7
________ is either the head of the marketing department and is responsible for the brand strategy and its implementation
Chief Branding Officer
President of company
Chief Executive officer
Director of Company
8
Which one of the following sets represents 4C’s of the marketing mix?
Convenience, communication, coverage, cost
Cost, coverage, communication, consultancy
Customer solution, cost, convenience, communication
Customer, cost, convenience, comfort
9
What is the best way to promote a business with social media?
Provide Value & Don’t Over-Promote
All of the above
Encourage Engagement
Choose the Right Platforms
10
_______ is defined as the caring, individualised attention that the firm provides to its customers.
Responsiveness
Assurance
Sympathy
Empathy
11
The term Digital Marketing was first used in the______
1999s.
1989s.
1980s.
1990s
12
Which HTML tag is used to define the main heading of a web page and carries the most SEO weight?
<title>
<h2>
<header>
<h1>
13
Value innovation in the Blue Ocean Strategy refers to:
Focusing solely on premium pricing
Simultaneously increasing value and lowering costs
Offering products with higher quality than competitors
Cutting costs to provide products at a lower price
14
Market segmentation means
Dividing the sales team into small groups
Dividing the territory into small areas
All of the above
Dividing the marketing process into small steps
15
Marketing mix for services includes______.
8Ps
5Ps
7Ps
4Ps
16
Newsletters, catalogues and invitations to organisation sponsored events are most closely related to ______.
Product
Promotion
Place
Price
17
Marketing is a process which aims at ________
The satisfaction of customer needs
Production
Selling products
Profit-Making
18
In the history of marketing, when did the production period end?
In the late 1800s.
In the early 1900s.
After the end of the Second World war.
In the 1920s.
19
_______uses sophisticated mathematical and statistical techniques such as neutral networking and cluster analysis.
Data survey
Data mining
CRM
None of the above
20
_
_________ provides a good quality of service because of a direct interface with the customers, but it is expensive.
Direct sales
E-marketing
All the given options
Telemarketing
21
The change of customer behaviour as result of promotion is measured by
Narrowcasting
Media planning
Volume allowance
Customer audit
22
A producer announced that on purchase of a particular product another product will be provided at less rate is
Discount
Promotion mix
Quantity gift
Cheap bargain
23
The long-term sales effect of the sales promotion could be
Positive
Negative
Neutral
All the above
24
The Four Actions Framework in the Blue Ocean Strategy involves which of the following actions?
Cut, Boost, Minimize, Innovate
Reduce, Eliminate, Raise, Create
Decrease, Improve, Eliminate, Generate
Lower, Remove, Enhance, Invent
25
The mental energy spent by customers to acquire service is referred to as _____.
Time Cost
Acquisition Cost
Mental Cost
Energy cost
26
Promotion decision involves _______
Interest, Trust, Persuasion
Information, Involvement, Attainment
Information, Persuasion, Influence
Interest, Influence, Acquire
27
Shiny hair in case of a shampoo is a __ utility
Primary
None of these
Generic
Evolved
28
Blue ocean strategy is defined as:
Valuing equity over debt
Creating value and differentiation in an untapped market
Innovating products to take the lead in established markets
Focusing on beating the competitor
29
Behavioral variables of segmentation may include:
Context for business
Brand For Promotion
Brand inconstancy
Patterns of consumption
30
_____________________ is irregular in nature.
Promotion mix
Trade promotion
Sales promotion
Discount coupon
31
When customer is a getting some gift items with the product they purchase is known as
Lucky draw
Price pack
Product combination
Quantity gift
32
What is the term for the practice of optimizing individual web pages to rank higher and earn more relevant traffic?
On-Page SEO
Link Building
Domain Authority
Page Ranking
33
_________ lets you have your loyal customer's lifetime worth in terms of your brand's purchasing.
Lifetime value of a brand
Lifetime value of a market
Lifetime value of a customer
Lifetime value of a company
34
Which of the following is production related procurement?
None of the above
Raw materials
Offline supplies
Information System
35
The value that is put for a product is known as ______.
Revenue
Commission
Price
Profit
36
Serving a small market not served by competitors is known as ___
Niche marketing
Segment marketing
Individual marketing
Local marketing
37
Which of the following is NOT an imitation barrier to blue ocean strategy?
All the above
Brand barrier
Cognitive and organizational barrier
Economic and legal barrier
38
Advertising is part of sales promotion by creating awareness and comprehension that form a level of _________.
Customer push
Customer image
Customer pull
Customer loyal
39
Marketing is _______, there is a constant tension between the formulated side of marketing and the management side
An art
Both an “art” and a “science”
Selling
Science
40
What is the recommended way to make a website mobile-friendly for SEO purposes?
Using large images
Removing all images and videos
Creating a separate mobile-only website
Implementing responsive design
41
Record which is based on business customers past purchases, sales price and volumes is classified as
Databases marketing
Business database
Company marketing
Customer database
42
Paid search marketing (e.g., Google AdWords) is usually purchased on which basis?
Pay Per Click (PPC)
Email Marketing
None of the above
Viral Marketing
43
A manufacturer provide sales promotion to a wholesaler is
Dealer promotion
Cooperative advertising
Trade promotion
Sales promotion
44
Which of the following companies is often cited as an example of successful Blue Ocean Strategy implementation?
Apple
Cirque du Soleil
Coca-Cola
Microsoft
45
Product Mix Means
Collecting ideas to sell better
Distributing a mix of products
Satisfying the customers
Various products designed by the Company
46
What works best under the situation of high differentiation that gives the advantage in the quality conscious market
Value-in-use Pricing
Strategic account pricing
Skim Pricing
Segment pricing
47
All the following are reasoning more people don't shop online except
lack of trust in online merchants
lack of convenience
Inability to touch and feel the product
fear of misuse of personal information
48
_____ shows how consistent customers are in buying your brand, how long they have been buying and how long they may buy?
Brand loyalty
Customer loyalty
Product loyalty
Company loyalty
49
Market Research is needed
For extra service charges
For good customer service
For effective selling
For levy of VAT
50
_____ lets you to have a clear picture of the number of customers or usage of your brand in comparison with competition.
Product share
Brand share
Customer share
Market share
51
Identifying and providing different marketing mix for each of the segments is known as ___
Customized or Personalized Marketing
Undifferentiated Marketing
Concentrated Marketing
Differentiated Marketing
52
Civil engineers designing flats, villas, bridges etc. are an example of _____
Concentrated Marketing
Customised or Personalised Marketing
Differentiated Marketing
Undifferentiated Marketing
53
_______is not a part of marketing mix.
Price
Purpose
Place
Product
54
A brand based organisation provides which of the following benefits?
Commitment to brand growth
A collective responsibility
All the given options
Clarity of role
55
The most important reason behind the utilization of market segmentation is
Product life cycle
Test marketing
Market heterogeneity
Positioning
56
Marketing is the set of ___________ & processes for creating, communicating, delivering & that have value for customer.
Enterprises
Institutions
Companies
Organizations
57
_________ of ad means how many times you should expose your target customers to your message.
Copy strategy
Copy
Frequency
Media
58
What are some examples of digital marketing?
Search Engine Optimization
All the above
Social Media Marketing
Search Engine Marketing
59
Which one is the best way to promote a business online?
to advertise your company's product.
It offers a lot of helpful and free information.
To collect as much information as possible.
All of the above
60
If customer expectation and product performance match ______.
shows the dissatisfaction of the customer
shows the satisfaction of the customer
does not meet customer requirement
All of the above
61
Which of the following factors does NOT typically influence search engine rankings?
Backlinks
Mobile-Friendliness
Fontsize
Page Load Speed
62
Today, marketing must be understood in a new sense that can be characterized as _________
Satisfying customer needs
Telling and selling
Management of youth demand
Get there first with the most.
63
The main drawback of CRM is
Rolling out CRM before changing the organisation to match
All the above
Implementing CRM before creating a customer strategy
Stalking, not wooing, customers
64
What is the last stage of the consumer decision process?
Post purchase behaviour
Alternative evaluation
Purchase
Problem recognition
65
The performance-based affiliate marketing model of paying for leads or sales is usually charged in which way?
Pay Per Click (PPC)
Affiliate Marketing
Cost Per Acquisition (CPA)
All the above
66
What is one potential risk of implementing Blue Ocean Strategy?
Overemphasis on cost-cutting
Inability to attract new customers
Increased competition in existing markets
Failing to differentiate from competitors
67
Which type of backlinks are considered the most valuable for SEO?
Do-follow backlinks
No-follow backlinks
Low-authority backlinks
Sitewide backlinks
68
The concentration of all marketing efforts on one selected segment within the total market.
Differentiated Marketing
Concentrated Marketing
Customized or Personalized Marketing
Undifferentiated Marketing
69
How can a company sustain success after applying the Blue Ocean Strategy?
By maintaining the status quo.
By continuously innovating and evolving.
By increasing prices regularly.
By avoiding any changes to its strategy.
70
The Blue Ocean Strategy was first introduced in which book?
"Innovator's Dilemma" by Clayton Christensen
"Competitive Advantage" by Michael Porter
"Blue Ocean Strategy" by W. Chan Kim and Renée Mauborgne
"Good to Great" by Jim Collins
71
_____ is the father of Modern Marketing.
Peter Drucker
Lester Wunderman
Abraham Maslow
Philip Kotler
72
What's the connection between the Blue Ocean Strategy and risk-taking?
The strategy encourages calculated risk-taking.
They are unrelated concepts.
The strategy discourages risk-taking.
The strategy focuses solely on minimizing risk.
73
One or more IP addresses are identified by a ____.
Algorithm
Portal
Search Engine
Domain Name
74
Search engine results pages display ____ as clickable headlines above website URLs.
Title Tags
Meta Description
Search Engines
Meta Keywords
75
Customers with different needs or responses to marketing activity are categorised in which of the following ways?
Market segmentation
Market targeting and segmentation
Market targeting
Market positioning
76
The ____: Sometimes also known as the creator, the seller, the brand, the retailer, or the vendor.
None of the above
Developer
Merchant
Programmer
77
What consistently separates winners and losers in creating Blue Oceans is their approach to:
Marketing
Operations
Strategy
Sales
78
_________ is a mode of direct marketing owes to well-structured communications in the form of catalogues.
Telemarketing
Advertising
Publicity
Sales promotion
79
CRM technology can help in
All the above
Processing transactions faster
Developing new pricing models
Designing direct marketing effort
80
Segmenting the market according to the customer use of the service is an example of which bases of segmentation
Demographic
Psychographic
Geographic
Behavioural
81
Which Google algorithm update aimed to penalize websites with low-quality or spammy backlinks?
Panda
Penguin
Hummingbird
Pigeon
82
Which of the following is not an element of demographic segmentation
Family size
Income
Religion
Population density
83
Products adapted to the perceived unique characteristics of national markets
Local Products
International Products
Multinational Products
Global Products
84
The strategy where the producer or marketer does not differentiate between different type of customers
Concentrated Marketing
Undifferentiated Marketing
Differentiated Marketing
Customised or Personalised Marketing
85
_____ is an example of business to business services.
None of the above
YouTube brand channel.
Yahoo
Google
86
New product development starts with which one of the following steps of new product development?
Idea screening
Idea generation
Concept testing
Test marketing
87
_____ are the key elements of the promotion mix
All of the Above
Publicity and Public Relations
Advertising and Sales Promotion
Direct Marketing and Personal Selling
88
Providing an offer to refund a part of the purchase price of any product to the consumer is known as
Coupon
Rebate/cash refund offer
Premium
Price pack
89
What is the primary objective of Blue Ocean Strategy?
Create and capture new demand
Compete in an existing market space
Make the value-cost trade off
Beat the competition
90
According to the book Blue Ocean Strategy what is target costing?
Cost + Pricing.
Cost benefits - Expenses.
Strategic Price - Desire Profit Margin.
Cost - Margin.
91
The 4Ps make up a typical marketing mix – Product, Price, Promotion and _____.
Place
Process
People
Purpose
92
The term marketing mix refers to________
A mixture of various decisions to sell more products at any cost
A customer relationship for long term profit and gain
An analysis of micro and macro environment of the organisation
A combination of strategic elements to satisfy market needs
93
The term marketing mix describes the ______
Combined analysis of all environmental factors inside and outside the firm.
Blending of strategic elements to satisfy specific target markets.
Relationship between a firm marketing strengths and its business weakness.
Series of business decisions that aid in selling a product.
94
____ is the process of earning a commission by promoting other people's (or company's products)
Shopping
None of the above
Purchasing
Affiliate marketing
95
The concept of marketing mix was developed by ______
Philip Kotler
Neil H. Borden
Rosser Reeves
Christian Gronroos
96
Service marketing is the same as ________.
Digital Marketing
Relationship Marketing
Retail Marketing
Ambush Marketing
97
The term marketing refers to _______
Advertising, Sales Promotion, Publicity and Public Relational activities
Sales Planning, Strategy and Implementation
A philosophy that stresses customer value and satisfaction.
A new product needs ideas, Developments, concepts and improvements
98
Company's monetary, time and energy cost, all are included in
Personal benefits
Image benefits
Total customer cost
Psychological cost
99
A small amount of product is offered to the customer for trial is called
Sample
Coupon
Rebate
Product combination
100
Customised products and services for customers and interaction to individual customers are part of
Company relationship management
Supplier management
Retailer’s management
Customer relationship management