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BARBER 101B/103B/104B LIFE SKILLS/BUSINESS/CLIENT CENTERED DESIGN Flashcards | StudBud
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BARBER 101B/103B/104B LIFE SKILLS/BUSINESS/CLIENT CENTERED DESIGN
BARBER 101B/103B/104B LIFE SKILLS/BUSINESS/CLIENT CENTERED DESIGN
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TEST STUDY GUIDE FOR 101B/103B/104B LIFE SKILLS/BUSINESS/CLIENT CENTERED DESIGN
Flashcards
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Answers
1
When comparing the shop and the barber, which of the following responsibilities is assigned to the barber vs. the shop?
advertise and market services
build signage and barber pole
personalize the services offered
implement computer and other systems to develop clientele
2
Varying the tone of your voice when speaking is called:
inflection
enunciation
pitch
rate
3
Which of the following statements identifies the meaning of a mission statement?
list where you want your career to be in five years
state all the short-range goals
write down a commitment to yourself to dedicate your action toward the goal
identify ways to support the plan financially
4
Successful barbershops have staff members that effectively recommend their services by doing all of the following EXCEPT
making negative comments
communicating professionally
offering sound advice
listening to clients
5
A two-dimensional representation of form consisting of length and width, but not depth, is called a:
shape
circle
triangle
celestial axis
6
What condition occurs when tendons become inflamed?
varicose veins
sore feet
tendonitis
bursitis
7
Which generation is especially brand loyal?
Traditionalists
Millennials
iGeneration
Gen X
8
Compliance with all local, state/province and federal rules, regulations and laws is the responsibility of the:
local authorities
shop owner
former building owner
shop employees
9
All of the following topics are considered to be controversial for discussion with the client EXCEPT:
religion
hair care products
personal problems
politics
10
A barbershop working harmoniously as a group represents which of the following work ethics?
teamwork
initiative
dependability
efficiency
11
A foot doctor is called a:
podiatrist
gynecologist
psychologist
pediatrician
12
Try to avoid topics like religion, money, sex, romance and which of the following items?
makeup
politics
hobbies
clothing style
13
The 3 major design elements are form, texture and:
abstract
detail
basic
color
14
How many first-time clients makes a retail purchase?
1 in 5
1 in 10
1 in 20
1 in 3
15
Creating as a designer is all about:
analyzing and visualizing
composing and personalizing
observing and connecting
practicing and performing
16
Why is achieving emotional balance especially important in the barbering industry?
confidence entrusted to barbers is often broken
involves controlling how other people behave
involves constant interaction with clients and co-workers
emotions will be scattered throughout the creative process
17
The client's name, scheduled service, date of appointment, appointment time and client's phone number should be in the:
appointment book
I-9 form
state income tax form
federal income tax form
18
How would trust be diminished within a work environment?
telling half-truths
focusing on shared goals
showing respect
acting consistently
19
A booth rental worker:
works on salary, commission, or salary-plus-commission basis
receives 1099-MISC from owner
is told when, where and how to work
leases space from shop owner
20
High achievers utilize all of the following strategies EXCEPT:
make a habit of knowing what they want
plan their time
avoid making a back up plan
prioritize what is important
21
The first barber school in the United States was established in 1893 by Arthur B. Moler in what city?
Chicago
New York City
Atlanta
Minneapolis
22
When can tendonitis, Carpal Tunnel Syndrome and other hand and wrist problems occur?
cutting with dull shears
using a comb that glides smoothly
bending body forward
bending body forward
23
Offering an additional beard trim service to the client who originally scheduled a haircut appointment is an example of:
full book
target marketing
balancing
upselling
24
Which of the following statements describes an appropriate technique to use when making eye contact?
avoid making eye contact as soon as you start a conversation
stare directly into the other person's eyes
look over the person's shoulder like you find something more interesting
use eye contact throughout the conversation to demonstrate interest
25
Analyzing the client's wants and needs occurs during which service essential?
Create
Complete
Consult
Connect
26
Proper conduct in relationships with your employer, co-workers and clients is known as:
personal hygiene
economics
communication
professional ethics
27
Convex lines:
fall between horizontal and vertical lines
are perpendicular to the horizon or floor
curve inward, like the inside of a sphere
curve outward, like the outside of a sphere
28
Texts, email and thank-you cards are all ways to provide:
prebooking
follow-up
upselling
recommending
29
Which of the following actions will help prevent shoulder problems?
adjusting the height of the chair when you work on a client
holding heavy clippers
reaching across a table for tools
reaching for supplies on a high shelf
30
The barbershop exterior, décor, music and sounds, and air and ventilation are all elements of:
with-it-ness
personalized approach
synergy
ambiance
31
Benchmarks for a goal are usually expressed with:
numbers
letters
time periods
vague dreams
32
The scheduling concern of a client arriving early can be addressed by:
welcoming client with a cool dismissiveness
letting client get their own beverage
telling client how long before the service will begin
avoiding offering reading material
33
When staff members take individual initiative to stay on top of things and to pay attention to detail
with-it-ness
conflict management
cooperation
problem-solving
34
Which of the following responsibilities is NOT found in the professional code of ethics?
being loyal to employer and co-workers
failure to fulfill obligations
showing respect for the feelings and rights of others
being fair and courteous to your co-workers
35
"No-show" clients can be handled by performing all of the following strategies EXCEPT:
offering other available appointment times
informing client of cancellation policy
never discussing the missed appointment
making reminder calls ahead of time
36
All of the following are trust-crushers in a work environment EXCEPT:
insincerity
poor work ethic
integrity
self-absorbed behavior
37
Which of the following time periods identifies the consideration for a long-range goal?
1 year
5 years
3 months
6 months
38
At what point would you gain consent to move forward during the Consult service essential?
right after viewing a photo the client brought
before analyzing the client’s physical attributes
after all questions have been clarified
after analyzing the client’s wants and needs
39
The type of barbershop that uses a set business plan provided by a parent company is referred to as a(n):
independent barbershop
independent contractor
chain barbershop
full-service barbershop
40
Why is it important to use a client's name?
helps them feel important
develops a recognizable distance
creates a barrier
lets everyone around them know who they are
41
If the client feels hesitant about your suggestion made during the Consult service essential, you should:
ask additional questions to clarify what the client really wants
proceed with the service anyway
convince the client to change their mind
offer to prebook the client's next appointment
42
Location is the most important factor in:
choosing a barbershop
choosing a lawyer
opening a barber business
choosing a distributor
43
Open-ended questions usually begin with all of the following words EXCEPT:
where
who
how
you
44
Which face shape looks good with almost any hair or beard design?
oval
diamond
round
square
45
Leaning forward during a conversation might communicate:
I'm interested in what you are saying.
I've had enough.
I'm very bored.
I'm not interested in what you are saying.
46
A dominant, protruding forehead and chin or a small nose are characteristics of a:
concave profile
straight profile
short profile
convex profile
47
Turning a $30 dollar ticket into a $40 ticket is an example of:
upselling
target marketing
client profile
demographics
48
Barber-surgeons reached high positions in society by taking up:
shoemaking
tailoring
wigmaking
candlemaking
49
Straight, convex and concave are terms used in design that refer to different types of:
profiles
body shapes
hairstyles
face shapes
50
Which of the following characteristics will contribute to career success?
living in the past
avoiding criticism
avoiding change and acceptance
respecting others' knowledge
51
After-care advice includes explaining the benefits of using a product at home with all the following information EXCEPT:
why other products don’t work
which product to use
how to use the product
why you used the product
52
Razor burn and ingrown hairs can be prevented and sometimes treated with all of the following actions EXCEPT:
exfoliating
proper preparation of the skin
close shaving
moisturizing
53
How should you handle a client that shows you a picture of a new style they would like?
do not suggest or imply that the outcome will look "just like" the photo
say that you can make their hair look even better than the photo
say that you do not like to work with photo suggestions
say that you can make their hair look just like the picture
54
The five senses that will ensure your client's visit is exceptionally memorable are sight, sound, smell, touch and:
humor
taste
balance
walk
55
How much time should be spent talking about yourself during the client’s visit?
not at all
not too much
every chance possible
only when asked
