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Business Management Review (DECA EXAM) Flashcards | StudBud
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Business Management Review (DECA EXAM)
Business Management Review (DECA EXAM)
30 terms
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11 plays
DECA Prep
Flashcards
30 cards
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Practice quiz
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Questions
30
Answers
1
Which of the following will help him prepare relevant question for an interview?
Conducting research about the company prior to the interview
finding background information about the interviewer
asking his friends what questions they think he should ask
relying on the interviewer to generate the questions
2
To confirm orders or requests businesses should make sure that the letters contain?
a map of all business locations
all the necessary info
product rating and grades
exchange rates
3
It's easier for employees to develop customer relations if they understand that each customer?
is in a hurry
a positive problem
like most of the others
a unique individual
4
Profitable businesses often help improve their local communities by?
building facilities in other cities
increasing salaries of executives
contributing to worthy causes
investing in foreign companies
5
Sue is shopping for a unique item for a gift. What type of item is she shopping for?
Shopping
Industrial
Specialty
Convenience
6
Limited liability is a characteristic of what form of business ownership?
Corporation
Partnership
Sole Proprietorship
Joint Proprietorship
7
Where are you most likely to read valid information about federal legislation (copyright laws)?
political blogs
search engines
online discussion forums
government publications
8
Example of text-oriented graphic used to illustrate a business process/organizational structure
Map
Flowchart
Pie Chart
Pictograph
9
Which of the following factors caused the employee NOT to listen?
Past experiences
Age difference
Language skills
Attention span
10
The best thing for the employee to do is to take down the customers # and then?
ask the sales manager to call them back
send the customer literature about the business
put the customer on hold
follow up with the customer after obtaining the information
11
When you state a fact its important to
think before you speak
generalize
change your mind
be accurate
12
What is one of the purposes of having business policies?
To encourage customers to make frequent exchanges
To ensure that the businesses make a profit
To make sure the business's actions are consistent
To allow employees to make decisions regarding customers
13
Why do ad agency account executives often participate in meetings & problem solving groups
to place ads in local newspapers
to develop ad campaigns for clients
to schedule production facilities
to write copy for promotional brochures
14
What is one reason why businesses write informational messages?
To explain new polices
To develop research reports
To analyze sales proposals
To obtain positive feedback
15
Economics is the study of how to
expand the role of goverment
increase the value of products
meet unlimited human wants
reduce the public debt
16
Which of the following is an appropriate action to take when dealing with difficult customers?
Maintain eye contact
Practice passive listening
Defend company policy
Maximize your talking
17
What type of information should employees be able to find in their company's employee handbook?
# of vacation days that employees have taken
company annual report
uses of company property
job openings
18
The marketing concept is all about the
customer
retailer
wholesaler
marketer
19
Individuals who are able to defend their ideas objectively usually provide others with?
logical evidence
personal opinions
unrelated statistics
emotional information
20
A new business that purchases insurance for its fleet of delivery trucks is handling risk by_it
controlling
retaining
avoiding
transferring
21
Are non-complainers a more difficult problem than complainers for businesses?
Yes
No
22
What is an important consideration when giving employees verbal directions for a task?
employees usually ask questions when they are confused
It's best to present info in reverse order
It's unnecessary to use demos to support verbal content
Employees process info differently
23
One way in which a business can show its social responsibility is by___its profits?
reducing
maximizing
dividing
controlling
24
If a business reduces the price of an item from $3.75 to $3.00 demand for that item will?
fluctuate
remain the same
decrease
increase
25
Employees who are in contact with customers can reinforce the company's service orientation by?
offering deep discounts to loyal customers
refferring cusotmers complaints to others
maintaining a positive attitude
using consensus-building skills
26
Which is the most significant aspect of the brand promise for Southwest employees to remember?
Long-term planning
Profit maximization
Consistent follow-through
Ongoing promotion
27
In order to be understood on the telephone, business's employees should always?
use filler words
speak rapidly
speak from notes
enunciate clearly
28
It is most appropriate to format a section of a document with a numbered list when you are?
using charts to summarize info
identifying the sequential steps of a process
Including a testimonial in a promotional piece
providing a detailed example to clarify a concept
29
Which of the following adds meaning to the words a speaker uses
Tone of Voice
Accuracy
Tempo
Economy of speech
30
Brooke is going to a meeting to discuss an upcoming project.To take effective notes Brooke must
develop a breifing
answer questions
express opinions
listen carefully
