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Duplicate of Pivot Point Fundamentals: Cosmetology 101 Life Skills Flashcards | StudBud
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Duplicate of Pivot Point Fundamentals: Cosmetology 101 Life Skills
Duplicate of Pivot Point Fundamentals: Cosmetology 101 Life Skills
70 terms
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StudBud Administration
Lesson Challenges 101.1 - 101.6
Flashcards
70 cards
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Practice quiz
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Questions
70
Answers
1
Use of a prompting comment such as "go on" is an example of a listening strategy called:
Repeat
Paraphrase
Question
Respond
2
A polite behavior that shows respect for other people is called:
Attitude
Courtesy
Personality
Habit
3
Eye contact, smiling, and posture are all examples of:
Inflection
Nonverbal communication
Verbal communication
Personality
4
The strength of volume during a verbal exchange is called:
Force
Inflection
Pitch
Rate
5
Rotating footwear has all of the following effects EXCEPT:
Reduces FATIGUE
Shortens how long they last
Strengthens your arch
Makes them last longer
6
How should a salon professional respond to a client insisting on a hair color that would not be flattering?
Sharing their unflattering request with other clients
By tactfully suggesting otherwise
By using overtones
By displaying a negative attitude
7
Which of the following statements does NOT reflect proper grammar?
May I shampoo you now?
How may I help you?
This oil works well on a normal skin type.
This oil works good on a normal skin type.
8
Which of the following actions would diminish trust within a work environment?
Gossip
Sincerity
Respect
Consistency
9
Adjusting your behavior to ensure your messages are being understood, and adapting your approach is referred to as:
Fixing
Reflecting
Interacting
Flexing
10
All of the following can help prevent neck and back strain EXCEPT:
Working with the back straight
Reaching overhead for supplies
Using freestanding shampoo bowls
Adjusting the height of the client's chair
11
An inflammation of the fluid sac that lies between a tendon and a skin or bone is called?
Tendonitis
Dermatitis
Bursitis
Carpal Tunnel Syndrome
12
Maintaining healthy teeth and keeping breath fresh is called:
Public sanitation
Halitosis
Public intoxication
Oral hygiene
13
Resilience is developed by solving problems and:
Avoiding mistakes
Choosing the most popular decision
Learning from mistakes
Reducing stress
14
Which of the following descriptions is true of speaking with clarity?
Less is more
The more words the better
Change the subject often
Focus on unimportant details
15
Which of the following statements describes courtesy?
Impatient gestures
Rudeness toward others
Thoughtfulness of others
Controversial topics
16
Leaning forward during a conversation might communicate:
"I'm interested in what you are saying."
"I'm not interested in what you are saying. "
"I'm very bored."
"I've had enough. "
17
An effective way to build trust is to:
Seek personal gain above shared gain
Be closed to the ideas of others
Tell half-truths
Communicate in open, honest ways
18
Pronouncing words clearly, precisely and accurately is referred to as:
Enunciation
Inflection
Tempo
Rate
19
The nearness of another to one's personal space is known as:
Gesture
Posture
Carriage
Proximity
20
Integrity in simple terms could be described as:
Inconsistency of character
Possessing a genius level of intellect
Deciding to act ethically only when it suits you
Doing the right thing
21
The study of people's efficiency in their working environment & the effects on them is called:
Personal hygiene
Ergonomics
Economics
Public hygiene
22
Which of the following statements is NOT true about closed-ended questions?
Begin with "Why"
Begin with "Did"
Begin with "Would"
Begin with "Could"
23
Paraphrasing to summarize the meaning of what has been communicated is known as:
Using tact
Reflective listening
One-way communication
Using overtones
24
The tone or inflection of your voice, level, and rate of speech all play a role in:
Listening
Body language
Nonverbal communication
Verbal communication
25
Changing the pitch of your voice while speaking is called:
Enunciation
Pitch
Inflection
Rate
26
"No-Show" clients can be handled with all of the following strategies EXCEPT:
Making reminder calls ahead of time
Informing client of cancellation policy
Never discussing the missed appointment
Offering other available appointment times
27
The feeling that two people have for one another that feeds each person's need to feel valued is known as:
Mutual respect
Professional ethics
Self-control
Emotional balance
28
When performing chemical services, a salon professional should always wear:
Head bands
Makeup
Protective gloves
Comfortable shoes
29
If a person matches their actions with their words, it is an example of:
Respect
Etiquette
Commitment
Integrity
30
How many hours of sleep are required for most people to function properly and avoid fatigue (NOT FATIGG)?
6-8 hours
3-4 hours
9-12 hours
1-2 hours
31
An outward reflection of your inner feelings, thoughts, attitudes, and values defined your:
Sense of humor
Hygiene
Personality
Posture
32
A deep admiration for someone or something is referred to as:
Commitment
Respect
Integrity
Trustworthiness
33
Which of the following responsibilities is NOT found in the professional code of ethics?
Showing respect for the feelings and rights of others
Being fair and courteous to your co-workers
Failure to fulfill obligations
Being loyal to employer and co-workers
34
Being persistent means:
Changing all the time
Seeing yourself in positive wsys
Staying the course, not giving up
Holding others in high regard
35
Keeping the abdomen flat, the chin level, and the head up are key points in having:
Bad posture
Potential injuries
Good posture
A poor standing position
36
An overly wide jaw can be visually narrowed by applying:
Lighter contour cream to the outer areas of the jawline
Lighter contour cream to the inner areas of the jawline
Darker contour cream to the outer areas of the jawline
Darker contour cream to the inner areas of the jawline
37
Venting to clients about other, more difficult clients is known as:
Grammar
Flexibility
Attitude
Vitality
38
Which of the following preventative measures will help alleviate foot and leg problems?
Raising your feet on a stool during breaks
Wearing high heels
Standing for long periods of time
Wearing shoes with poor arch support
39
FATIGUE can be prevented through:
Bad health
Lack of sleep
Poor hygiene
Rest and relaxation
40
Not making assumptions about people based on appearances reflects use of:
Commitment
Respect
Etiquette
Integrity
41
Almost all foods contain mixtures of energy nutrients, which are all of the following terms EXCEPT:
Carbohydrates
Keratin
Fats
Proteins
42
All of the following are trust-busters in a work environment EXCEPT:
Poor work ethic
Integrity
Self-absorbed behavior
Insincerity
43
Translating what you heard into your own words is referred to as:
Questioning
Responding
Repeating
Paraphrasing
44
The energy contained in food is measured in:
Protein content
Degrees
Calories
Fat content
45
When applying makeup, contouring with light colors will always have what effect on the face?
Moisturizing
Highlighting
Broadening
Narrowing
46
All of the following movements cause Carpal Tunnel Syndrome EXCEPT:
Bending your wrist a lot
Using sharp shears
Gripping with force
Repeating a motion over and over
47
Which of the following will help prevent shoulder problems?
Adjusting the height of the chair when you work on a client
Reaching across a table to manicure
Holding heavy clippers
Reaching for supplies on a high shelf
48
Which of the following descriptions would NOT play a part in your commitment to success as a cosmetology professional?
Achieving the highest standards of professional behavior
Insufficient rest
Believing in bringing beauty to the lives of others
Attaining a healthy body and mind
49
Meeting life's new challenges can be assisted by:
Acting before thinking
Focusing on fears versus opportunities
Focusing attention on goals
Choosing insincerity and shoddiness in work
50
Proper conduct in relationships with your employer, co-workers, and clients is known as:
Professional ethics
Communication
Personal hygiene
Economics
51
Persevering through difficult times is an example of:
Etiquette
Respect
Integrity
Commitment
52
Responding calmly versus reacting impulsively represents a person who is practicing:
Enthusiasm
Emotional balance
Insincerity
Reliability
53
The tempo used during a verbal exchange is called the:
Rate
Pitch
Inflection
Force
54
The scheduling concern of a client arriving early can be addressed by:
Telling the client how long before the service will begin
Welcoming the client with a cool dismissiveness
Avoiding offering reading material
Letting client get their own beverage
55
Which of the following terms describes a pledge to a course of action?
Integrity
Insincerity
Commitment
Trust
56
Which of the following terms defines the art and science of beauty care?
Cosmetology
Ethical Conduct
Personal Hygiene
Onychology
57
The ability to adapt or respond to change is called:
Flexibility
Gossip
Sincerity
Trust
58
All of the following topics are considered to be controversial for discussion with the client EXCEPT:
Religion
Hair care products
Politics
Personal problems
59
Which of the following statements describes an appropriate technique to use when making eye contact?
Use eye contact throughout the conversation to demonstrate interest
Look over the other person's shoulders at something more interesting
Avoid making eye contact as soon as you start a conversation
Stare directly into the other person's eyes
60
Healthy, glowing skin is equally dependent on all of the following EXCEPT:
Exercise
Lack of sleep
Good nutrition
Rest
61
Practicing good manners in the workplace is referred to as:
Conflict resolution
Flexing
Professional etiquette
Reflective listening
62
All of the following statements describe methods to build self-respect EXCEPT:
Resisting negative influences
Feeling down about yourself and others
Accepting and embracing change
Seeking out other positive people
63
Negative aspects of our personal character that we are unaware of but others can see are referred to as:
Blind spots
Setbacks
Self-esteem
Positive traits
64
When sitting in a chair, it is important to:
Sit well back in the chair
Sit forward in the chair
Keep knees apart
Keep feet apart
65
Which type of shoes should be worn to reduce FATIGUE caused by standing for long periods of time?
Shoes with pointed toes
Shoes without arch support
High-heeled shoes
Low, broad-heeled shoes
66
An individual's system for maintaining cleanliness and health is known as:
Nutrition
Public hygiene
Personal hygiene
Public sanitation
67
Which of the following activities helps stimulate blood circulation in the body?
Listening to music
Watching TV
Reading a book
Exercise
68
As soon as you notice a discussion is getting off-track, you should:
Talk louder
Bring it back to the main issue
Try harder to make your point
Remain silent
69
Prevent neck and back strain by:
Not reaching overhead for supplies
Twisting your body to get closer to the client
Standing for a long time in high heels
Bending forward when performing a service
70
What condition occurs when tendons become inflamed?
Varicose veins
Sore feet
Bursitis
Tendonitis