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ServiceNow CSA Reviewer
ESS have a ROLE
table containing roles
ServiceNow CSA Reviewer
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Reviewer for ServiceNow Sys Admin certification
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Questions
98
Answers
1
table containing
roles
sys_user_role
sys_role
2
ESS have a ROLE
False
True
3
table is used to
track changes in an update set
sys_update_set
sys_update
sys_update_xml
4
Tables joined virtually
for reporting purposes
Database join
Database views
Table join
5
How do you
edit/ create a workflow
?
Graphical Workflow Editor
XML Editor
Instance Workflow Editor
6
Tables that exist in the base system
Base Table
Custom table
System table
7
Which of the following is
not a valid field type
(for Incident table)?
Suggestion
Long String
Currency
8
Access Control evaluation
General to specific
Specific to general
9
when an
SLA task does not reach the condition at a given time
exceeded
suspended
breached
10
We can
trigger an email notification using Client Script.
True
False
11
KB
is
PRIVATE
by default.
True
False
12
specific
type of catalog item
that allows end users to
create task based records.
Record Producer
Content Item
13
role
is needed to
create or update ACLs
read_admin
itil
security_admin
14
Tables that are
created, can be deleted
and
do not exist in the base system
Base table
System table
Custom table
15
Worknotes are
only visible to fulfillers
and are
not available to external users or customers
True
False
16
Can you
delete custom tables
?
True
False
17
If an admin wants to check the status of the task from a service catalog request, the path is
REQ>RITM >Task
False
True
18
Which table
DOES NOT extend
from
Task
table
Change Request
Problem
Incident
Knowledge
19
Stores a r
ecord of all browser activity
for an instance ex:
Created - Date and time of the transaction, Created by
Request log
Traffic log
Transaction log
20
Additional comments are
only visible to fulfillers
and are not available to external users or customers
True
False
21
Feature that help improves collaborative efforts and
lets you see who is online when you are working in an instance
User presence
User activity
User collaboration
22
Workflows are needed when doing
simple discrete record
True
False
23
Checked out
workflows will be
captured in update sets
.
True
False
24
To simulate a
smartphone
what would you append to the ServiceNow browser?
$mobile.do
$m.do
$phone.do
25
Configuration Item is:
Intangible
Tangible
Both
26
Catalog
Variables
are
global by default
False
True
27
Roles
CANNOT
contain other roles
True
False
28
SLA, OLA and UC are configured in which module
Performance Analytics
Service Level Management
Service Management
29
Coalescing
on a field means the field will be used as a
unique key.
False
True
30
SLA
defines a set
amount of time for a task to reach a certain condition
False
True
31
Update sets
CAN
be
Merged
False
True
32
a
unique 32 character Globally Unique ID
used to identify a record
sys_id
table_id
instance
33
name of the
database
Servicenow is built on
MySQL
PostgreSQL
ServiceNow Database
34
A
graphical representation
of
table relationships
Table Map
Table Relationship Diagram
Schema Map
35
What do you click on to
save changes without leaving the form
Right click form header and click save
Click the Submit/Update button
36
Where does
global search appear
Banner frame
Application navigator
Content frame
37
modular
unit of variables
that can be shared between catalog items
Variable sets
Item
Collections
38
glide_time, array fields
CANNOT be edite
d in the List editor
False
True
39
sequence of publishing a Knowledge Article
DRAFT, ASSIGNED, REVIEW, PUBLISH
DRAFT, REVIEW, PUBLISH
REVIEW, ASSIGNED, PUBLISH
40
used to
change the Number format per table
in the system
Dictionary
Number Maintenance
41
name of the
Servicenow search engine
Zing
SearchNow
ServiceNow search
42
Column
is a
field
and a
row
is a
record
.
False
True
43
Robust
ordering system
for
services/hardware and software
and is a central repository of goods and services
Order Catalog
Service catalog
Request catalog
44
Where can we use 'variable_pool'?
Workflow
UI Policy
UI Script
45
best practice
for assigning roles
Assign roles to group
Assign roles to user
46
Should
default
update set be used for recording customizations
False
True
47
In a knowledge base, articles are grouped according to
CATEGORIES
.
True
False
48
If a
request
is
rejected
what happens?
notification is sent and sets the status to Not Approved
notification is sent and sets the status to cancelled
49
How do you simulate the
tablet
environment on your PC browser
$t.do
$tablet.do
$tab.do
50
Below are how
knowledge articles are sorted
EXCEPT
Most viewed
Last updated
Popularity
51
Provide ability to
order multiple, related items as one request
Order guide
Catalog item
Record producer
52
What is the
Duration
of the
elevated role
current session
No duration limit
30 minutes
53
parent table for INC, CHG, PRB
task
request
sla
54
What
table
is used to
store SLAs
?
sla
u_sla
task_sla
55
In which table
user to group mapping
is stored?
sys_grp_user
sys_user_grmember
sys_user_grpmember
56
Once an Incident is placed in a
Resolved State
, the Caller may
no longer re-open
the Incident.
True
False
57
graphically displays the
CIs that compose a business service and indicates status
Business Service Map
CI Map
Schema Map
58
interface used for
creating/modifying reports
Reporting Tool
Report Designer
Report Creator
59
It allows you to
edit field values in a list
without opening the form
List editor
List designer
60
How can an administrator check
which release is running on an instance
System Diagnostics > Releases
System Diagnostics > Stats
System Diagnostics > Upgrades
61
three ways
Access Control Rules are defined
User ID, Roles, Groups
Conditional Expressions, Scripts, Roles
Groups, Conditional Expressions, Roles
62
single solution to quickly
integrate with third party services
to build and share content
Integrate Now
Integration hub
CMDB
63
service catalog
request items table
name
sc_req
sc_request_item
sc_req_item
64
business rules are
real time
True
False
65
module
tracks every upgrade
made to the system
Upgrade History
Version History
Release History
66
A
transform map
determine the
relationships between fields in an import set and fields in another table
in sNow
True
False
67
Correct order in defining a
condition
Field, Value, Operator
Field, Operator, Value
Value, Operator, Field
68
script configured to r
un when a record is queried/inserted/updated/deleted
ui action
data policy
business rule
69
A
group of customizations
that can be moved from one instance to another
Knowledge Base
Transform Map
Update set
70
NOT ALL
tables can be
extended
True
False
71
Groups
are stored in this
table
sys_group
sys_user_group
sys_user_grp
72
Base
tables can be
deleted
True
False
73
data policy
can be applied to
lists
False
True
74
the
ability to designate
other users to receive and interact with approvals and task assigned to you
Delegate
Co-user
Assist
75
application
that is
available to all
users
Incident
Approval
Self-service
76
Homepages
must be
manually added
to an
update set
False
True
77
scripts shipped to the
browser
Client Script
Server Script
78
Interface that enables you to
display multiple performance analytics, reporting, and other widgets on a single screen
Catalog item
Report
Dashboard
79
Metric
is used to
measure and evaluate the effectiveness of
Security processes
ITSM processes
DB processes
80
virtual representation of activities consisting of
connected steps planned out in a sequential manner
service flow
event
workflow
81
There can be
multiple views on a table
False
True
82
DB name
format
for
custom table
custom_<table>
u_<table>
83
Applications and modules
are loaded based on
User roles
User's country/location
User position
84
To make a new or edited workflow available to all users it needs to be..
Published
Checked in
Checked out
85
What do you click to
save changes
on a record and
return to the previously viewed page
Save
Submit/Update
86
You Can open an Incident by email
True
False
87
Catalog
variables can be arranged
on a catalog item by setting the appropriate value of field
'Order'
.
False
True
88
Where do you
change banners and colors
on your interface
System properties > CSS Properties
System properties >Theme> CSS Properties
Themes > CSS Properties
89
Before a workflow can be edited it must be..
Published
Checked in
Checked out
90
Setting allows the user to view knowledge articles without logging in?
Public Setting
View all settings
ESS role
91
What does the search term
!*
search do
Does not start with
Not equal to
Does not contain
92
indication to ServiceNow that
something has occurred
Event
Action Script
Policy
93
transform maps can only be used once
True
False
94
Which role was added with the Madrid release and is
required in reading CMDB tables
cmdb_ci_read
cmdb_read
read_cmdb
95
steps
you will take to
load data from a spreadsheet
Load data > Create Transform Map > Transform
Create Transform > Load data > Transform
Transform > Load data
96
Knowledge Base Hierarchy
Topic > Article > Category
Topic > Category > Article
Article > Topic > Category
97
provides a
method to put in buttons/links/context
menu items
on forms/lists making the UI more interactive
ui action
data policy
ui policy
98
Cmdb_ci_server inherits which class?
cmdb_ci_computer
cmdb_ci_pheriperals
