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English 2
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1
People have tried using vegetable oil in diesel engines _____________ the early 1900s.
since
already
yet
for
2
Managerial ethics describes standards of conduct and moral judgement usedby managers or organisations in _their business
pointing out
carrying out
checking out
writing out
3
Time magazine has named Mark Zuckerberg, the __________ of Facebook, as their person of the Year 2010.
user
creature
hacker
founder
4
We were _ by the complicated schedule and ended up taking the wrong bus
mixed
confused
irritated
troubled
5
Multinational managers spend much of their time working overseas, and have a broader, global _
outlook
outfit
outcome
outside
6
Clothes _cotton are thought to be the most healthy choice for human beings.
done of
stretch of
made of
born of
7
In medieval times, passports issued by local authorities were used to enable access to towns and cities for trade _
purposes
wills
ideas
hopes
8
The tour guide knows all sights in the ________.
convention
destination
neighborhood
marina
9
I usually answer the phone, I try to put the call through
I am a switchboard operator
I am a receptionist
I am a porter
I am a valet parking attendant
10
She __ the heavy traffic for her late arrival.
blamed
studied
wondered
cried
11
What is a tourist?
Someone who visits a place far away from their home for more than a month
A person who travels just for business
A person working abroad
Someone who travels away from their home for pleasure
12
A hotel service that involves calling a guest at a specific time to wake him up.
dry-cleaning
valeting
housekeeping
wake-up service
13
Managers, like army officers, may be sent on leadership courses to develop their leadership ___, their ability to lead.
skypes
schools
streams
skills
14
National money of a country with a strong economy which can be easily changed for another currency
hard currency
a charge card
an installment
a sales advice
15
The second official language in Canada is
Italian
Spanish
Dutch
French
16
The tour operator pays ________ to travel agents.
destination
insurance
pension
commission
17
Management skills may be acquired through ________
education
role-playing
observation
travelling
18
________ is the value of the money compared to the currency of another country.
the exchange rate
a sales advice
balance
a sales voucher
19
Many people in rural communities used windmills to ___________ needed electricity.
perform
generate
reproduce
provoke
20
The boy _to have broken the window.
slept
confessed
been thought
claiming
21
Scientists _ this city to be the oldest and with the biggest ferry at that time.
laugh that
invent
will predict
consider
22
In addition to promoting tangible goods such as suits, soaps, and soft drinks, advertising
intangible
irregular
impossible
illegal
23
For your investment, I’ll ask our _department to make you a proposal.
research and development
personnel
investment
sales
24
A new concept called “management by walking around” (MBWA)
suppliers
public
friends
customers
25
Which list contains only examples of cultural regions?
Chinatowns, Wheat Belt, Francophone world
rainforest, Sunbelt, Middle East
Great Plains, Low Countries, Scandinavia
Latin America, Sahara, European Union (EU) Amazon
26
I have control over the whole of the operation.
I am a general manager
I am a receptionist
I am a switchboard operator
I am a manager
27
A journey to a holy place for religious reasons.
Pilfering
Patronizing
Caravaning
Pilgrimage
28
A tour which includes travel, accommodation, meals and other services at one price and is paid for in advance.
a sightseeing tour
a tour package
a transfer a hiking
29
Companies that contribute money to local educational, cultural, and training programs are showing social responsibility
communities
stockholders
customers
employees
30
Poor _ skills represent thesingle biggest reason forfailure especially inthe early and middle stages ofamanager’s career
international
interpersonal
introvert
interior
31
A place to stay in a hotel, etc., which consists of a room for the night and breakfast the next morning.
B&B
CV
VIP
R’n’B
32
Which factor is most directly related to the level of economic development of a country?
climate
language
urbanization
religion
33
During ________ travel clerks get familiar with local facilities.
a FAM tour
a lecture
a discussion
a gala dinner
34
Power from a turbine also can lower a home’s electricity __________ by 50 to 90 percent.
bill
money
saving
list
35
The _ statement reported the survival of fifty people.
top
high
official
interesting
36
Several of the ________ were late because of the weather
roles
participants
lengths
sessions
37
A desert is
a popular place for holiday-making
a vast dry area
a sweet dish at the end of a meal
an old-style hotel
38
Human _ are unlimited, but the resources necessary to satisfy them are limited.
needs
experiments
years
eyes
39
A hotel which caters for long-term guests, usually with full-board arrangements.
a residential hotel
a boatel
a motel
a budget hotel
40
To give an additional amount of money to someone such as a waiter or taxi driver, or a tour guide.
to cash a cheque
to insure
to pay fees
to tip
41
In 1988 a group of top European executives formed a loose-knit organization called
African
Asian
Indian
European
42
I assist guests by making restaurant reservations, arranging their transport,
I am a receptionist
I am a bell boy
I am a porter
I am a door attendant
43
1
travel writers
pilots
state dignitaries
economic developers
44
Which factor fostering travel and tourism is illustrated in this example?
cultural
physical
social
locational
45
Managers at the very top levels of the hierarchy who ultimately responsible for the entire organization.
top managers
bottom managers
middle managers
team managers
46
A customer is a ________.
person who works at the Customs
specialist in national customs
buyer of goods or services
consumer of travel services
47
To celebrate the end of high school
timeshare resort
extended-stay hotel
destination resort
sleeping room or hostel
48
This bird you can find in New Zealand only. It has been put on the national emblem of New Zealand.
humming-bird
ostrich
kiwi
eagle
49
1
adventure
price
comfort
prestige
50
1
destination resort
sleeping room or hostel
extended-stay hotel
timeshare resort
51
A home country is the country in which an organisation’s headquarters is located
hostile country
hospitable country
friendly country
host country
52
Eating sweets increases the _of sugar in your blood.
place
level
length
phase
53
The animal that you’ll find nowhere else but in Australia is
kangaroo
elephant
crocodile
camel
54
What technological advancement has the greatest impact on the travel,hospitality,recreation,insurance industries
fax machine
interactive television
Internet
electronic key card
55
A place in an airport where passenger who are changing planes can wait for their next plane.
Boardroom
Tourist agency
Transit lounge
Conference halls with ample natural light
56
Rockefeller Centre is the ___________ of some of the most popular events in New York City.
sighting
location
position
site
57
A type of tourism which involves holidays awarded to staff members as a bonus and to encourage them to work better.
convention tourism
special-interesttourism
sports tourism
incentive tourism
58
Which of the following actions
Relax the audience by swaying back and forth when speaking
Turn away from the audience when presenting visual aids
Avoid eye contact with anyone in the audience
Speak loudly enough for the audience to hear the message
59
The ________ officer insists on all employees wearing the right kinds of protective clothing at all times.
safety
chief executive
security
compliance
60
________ is in charge of preparing pastries and sweet dishes.
pastry chef
soup chef
sauce chef
vegetable chef
61
The island certainly has _________ natural beauty to spend longer than just one day.
enough
quantity
variety
too
62
The ________ officer insists on all employees wearing the right kinds of protective clothing at all times.
chief executive
safety
compliance
security
63
A fixed regular payment made by employers, usually monthly, for professional or office work.
wages
fees
salary
earnings
64
Managerial jobs differ according to hierarchical level (a vertical dimension) and responsibility areas (a _dimension).
spatial
horizontal
spiral
third
65
A harbor fit for tying up a large number of pleasure boats.
a caravan
a hangar
a motel
a marina
66
A price for a room in a hotel, etc. which includes breakfast, lunch and an evening meal.
full board
black board
half board
white board
67
Important information or interesting stories that a tour guide should tell about a famous place or person.
Must Buy
Must Tells
Make up
Must See
68
111
I am a porter
I am a lift boy
am a valet parking attendant
I am a concierge
69
A _ is a plastic card you can use to pay for things.
receipt
credit card
change
deposit change
70
In some communities, some apartment building are smoke-free _______ others are not.
whenever
still
though
while
71
Often people bring flowers into their homes because they have a pleasant __________.
perfume
scent
bouquet
flavour
72
In a large hotel the hotel manager is a professional
concierge
housekeeper
hotelier
receptionist
73
A _is a cheque you can exchange for foreign money.
cash
deposit
insurance
traveller’s cheque
74
Tour operators always do market ________ when they develop tours.
coaching
research
charting
division
75
A home country is the country in which an organisation’s
friendly country
hostile country
hospitable country
host country
76
The national symbol of Canada is ________ .
the thistle
the maple leaf
the shamrock
the daffodil
77
A type of tourism which involves journeys for people who share the same hobby.
incentive tourism
special-interest tourism
familiarization tourism
third-age tourism
78
The British government is soon to pass legislation that would raise the school leaving ______.
curriculum
certificate
age
grades
79
The local council is trying to solve the problems __ our area.
affecting
contributing
causing
rising
80
Key management skills associated with a manager’s ability to
human skills
technical skills
numeracy skills
humanity skills
81
_ manager is a manager responsible for all matters concerning the employment of factory workers office and staff
personality
personnel
personal
persons
82
The teacher assigned a difficult _for homework.
moment
task
product
thing
83
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