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MA 50 Week 1 Exam review Flashcards | StudBud
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MA 50 Week 1 Exam review
MA 50 Week 1 Exam review
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A review of week 1
Flashcards
64 cards
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Practice quiz
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Host live
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Questions
64
Answers
1
Speaking your words clearly and articulating carefully
Enunciation
Pronunciation
Enunciation
Locution
2
Which of the following is an example of the types of questions you need to ask in an emergency?
What happened? Who is the patient? Is this a new patient?
What happened?Who is patient? Is patient breathing/bleeding?
Is there any fever? Are you taking any medications?
Who'se the patient? How long have you had symptoms?
3
Flash memory devices cannot be used for system backups.
True
False
4
The process of communicating in digital form over computer networks?
Answering service
Automated routing unit
E-mail
Facsimile machine
5
Redundant Array of Independent Disks (RAID) is a type of storage media like optical or flash.
True
False
6
WiMAX can be made more secure by adding which of the following?
4G Connectivity
Man-in-the-middle attacks
Extensible Authentication Protocol
Cloud Computing
7
Which telephone courtesy should be used while on the telephone with a patient?
Use common terms.
Use jargon.
Use slang.
Never use caller’s name.
8
Which of the following is NOT one of the four fundamental elements of all computer systems?
Output devices
Site license
Central processing unit (CPU)
Input devices
9
Input/output device alters digital data from computer & transmits over phone lines?
Software
Keyboard
Modem
Monitor
10
Viruses find their way onto a system through which of the following?
Opening unauthorized software
Opening e-mail attachments
Downloading programs from the Internet
All are correct
11
Which of the following phone calls should be referred to the provider?
Billing questions
Questions regarding office hours
Complaints about medical treatment or care
Patients requesting to schedule an appointment
12
Which of the following statements is NOT true regarding system backup?
Magnetic tapes & optical drives frequently used for backup.
Office systems should utilize backup at least once a year.
System backup frequently done when the system is not in use.
Backup media should be stored in secure off-site location.
13
The most common network(s) encountered in the medical office is (are) which of the following?
All these are true.
LAN (Local Area Network)
Internet
WAN (Wide Area Network)
14
Secure wireless sites have small padlock next to network name.
False
True
15
Which of the following is a true statement regarding a Universal System Bus (USB) port?
It's easier for moving data between computers not networked.
It is a small device that can be carried on a key chain.
Its used primarily as connector for flash drive to computer.
It can store up to 10,000 gigabytes of data.
16
You start an incoming call by asking the caller some questions in order to screen calls. Why?
To be sure caller talks to person who will be most helpful
To elicit information and give you time to think
o get out your protocol book to help the person
To give you time to signal the office manager for help
17
To ensure Pt. confidentiality & practice sensible risk management, never discuss patient with?
Members of office staff when necessary to the patient’s care
Patient’s attorney even if you have a signed release
Credit bureau/collection agency
Patient’s insurance carrier even if you have signed release
18
Which of the following is NOT a consideration to use for effective message taking?
Use technical terms to convey a professional image.
Clip message to chart before putting it on provider’s desk.
Use a standard message pad with a carbonless copy.
When you take a message, give callers a callback time.
19
Which has a profound effect on how you sound to the person on the other end of the line?
All of these are correct.
Enunciation
Pronunciation
Volume
20
Which of the following calls would be routed to the clinical medical assistant?
Requests for new prescriptions
Other providers
Scheduling tests for patients
Billing questions
21
Is installed on computer to convert data output from one device into format compatible w/ other
Printer
Driver
Mouse
Server
22
What technique may help with communication to non-English speaking patients?
Speak louder than normal
Speak faster than normal
Be impatient
Ask the person whether clarification is needed
23
System that answers call & tells caller a number to press for a department
Automated routing unit
Facsimile machine
Answering service
Electronic mail
24
Phishing is practice in which recipient of an e-mail is sent to website to enter personal info
False
True
25
The purpose of a standard telephone pad for taking messages?
For emergency calls only
For screening calls
To have carbon copies in order to maintain written records
For making appointments
26
The most widely known injury associated with individuals routinely using a computer.
Carpal tunnel syndrome
Increased eye strain
Chronic fatigue syndrome
Increased back pain
27
MA should answer telephone by end of which ring?
Third
Second
First
Fourth
28
Which best describes the most widely used type of computer in today’s health care facility?
Mainframe
Microcomputer
Minicomputer
Supercomputer
29
During triage, person states, “I just took a bunch of pills.” What do you ask next?
How much did you take?
What did you take?
Are there overdose instructions on the bottle?
What is the medication dosage?
30
WiFi uses radio transmission & is open to eavesdropping by unauthorized users
True
False
31
Administrative MA's working reception desk would be responsible for what tasks?
Greeting patients
Scheduling appointments
All of the above
Answering general questions about the practice
32
WiFi is less vulnerable than Bluetooth® to have unauthorized eavesdropping.
True
False
33
To prevent damage to computer components from static discharges, what's required @ orkstations?
Battery backup
Grounding mats
Synthetic fiber carpet
None of these are correct.
34
What network transmits data broken into packets and &reassembled when at final destination?
Internet
LAN (Local Area Network)
Operating system
WAN (Wide Area Network)
35
Which of the following is NOT a true statement regarding defragmentation of a computer system?
It can be performed in a very short period of time.
Done using disk defragmenter included w/operating system.
It should be performed during time when office is closed.
Removes blank spaces left on hard drive from deleted files.
36
Provider is seeing a patient. Whenwould you put the caller directly through to the physician?
Another provider is calling from another facility.
Caller will give his name to provider only.
Pharmacy is calling for narcotic refill.
Laboratory is reporting test results.
37
Which of the following is an example of hardware?
Output devices
All of these are correct
Input devices
CPU
38
What is NOT an appropriate action for MA to use to help an upset caller calm down?
Listen to what is upsetting the caller.
Remain calm and in control.
Immediately tell them how you can help them.
Defuse the situation.
39
The starting point for a meaningful information security system?
Hacker software
Antivirus programs
Comprehensive security policy
Passwords
40
Computer ergonomics addresses safety issues and concerns specific to which of the following?
Eye strain
All are correct
Cumulative trauma disorder
Posture
41
When computerizing the medical office, it is important NOT to do which of the following?
Involve all staff members
Install while personnel are in the office
Work with a knowledgeable vendor
Allow adequate start-up time
42
Electronic Pt. records from single medical practice, hospital, or pharmacy is known as an EHR
True
False
43
Which of the following is NOT a function of the TPMS (Total Practice Management System)?
Sending insurance claims
Entry of demographic data
Scheduling patient appointments
Providing laboratory test results to patients
44
Which of the following is NOT a communication problem associated with the elderly?
Impaired hearing
Confusion
Inability to understand new procedures
Inability to move quickly
45
Which of the following terms best describes using a voice that varies in pitch and intensity?
Modulation
Articulation
Pronunciation
Enunciation
46
How computer equipment should be set up to minimize the occurrence of injury?
Adjust seat backs slightly forward.
Position feet in firm contact with floor.
Place the top of the monitor just above eye level
Sit with thighs below knees.
47
The act of evaluating the urgency of a medical situation and prioritizing treatment
Screening
Fluency
Empathy
Listening
48
Which is not a type of VoIP service?
IP phone
Protocol connection
Analog telephone adapter
Computer/computer
49
Bluetooth® is name given to radio technology that transmits signals over short distances
True
False
50
According to telephone courtesies, when is it acceptable to place a patient on hold?
Anytime, without asking and receiving permission to do so
When it is an emergency only
When you have the patient’s name and why they are calling
When it is an urgent call
51
What will make electronic health records a reality?
Apps
WiFi
LANs
Cloud Computing
52
What information is medical assistant required to obtain on new patient contacting the office?
Patient’s name
All of the above
Daytime telephone number
Name of referral source
53
An important part of telephone courtesy is listening. Which is NOT appropriate when listening?
Pay attention to what is being said.
Help slow talkers finish their sentences.
Do not interrupt.
Use empathy.
54
Secure Internet sites has small padlock found anywhere on web site window.
False
True
55
Magnetic disk drives can be internal or external to the computer unit.
True
False
56
Smartphones are replacing computer monitors in the exam rooms due to their extreme mobility.
True
False
57
Which of the following is an example of application software functions?
Microsoft Windows®
Graphic interface operating system
Scheduling and insurance coding
Macintosh®
58
Storage memory that is lost when the computer is turned off or experiences a power failure?
ROM
DVD
RAM
CPU
59
Which of the following is NOT an advantage of the fax machine in the medical office?
Cost of fax is same as a telephone call.
Patient care can be enhanced.
Faxes are easy to use, most are forwarded to provider.
The document is transmitted immediately.
60
A smartphone accesses small computer programs called
apps
False
True
61
Which of the following is a way by which first impressions are conveyed?
All of the above
Body posture
Body language
Facial expressions
62
What is the primary reason for repeating information back to a caller while screening calls?
Gives caller a chance to clarify and/or confirm information
Lets the caller know you are listening
Gives appearance of professionalism
Keeps you focused
63
Which abbreviation applies to a compact disk that allows data to be erased and rewritten?
CD-ROM
CD-R
CD
CD-RW
64
When in exam room, what is important to remember when entering Pt. information onto computer?
Keep your eyes focused on the computer at all times.
Have patient sit so he can also view the monitor.
Position patient to prevent him from viewing the monitor.
None of these are correct.
