Customer Service

CSR

Questions 5

Answers

1
Bad customer service stops the company from growing.
False
True
Maybe
2
Customer Service can have 3 methods of delivery.
Phone, online, centre point
Online, phone, web
Online, centre, office
None of these
3
Artificial Intelligence is mainly used at the front desk.
False
Maybe
True
4
A call centre should answer the phone after 3 rings if possible.
Maybe
True
False
5
Call centre staff should try to tell people how to behave on the phone.
True
Maybe
False

CSR

Answers

1
Bad customer service stops the company from growing.
False
True
Maybe
2
Customer Service can have 3 methods of delivery.
Phone, online, centre point
Online, phone, web
Online, centre, office
None of these
3
Artificial Intelligence is mainly used at the front desk.
False
Maybe
True
4
A call centre should answer the phone after 3 rings if possible.
Maybe
True
False
5
Call centre staff should try to tell people how to behave on the phone.
True
Maybe
False