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Final D #4 Flashcards | StudBud
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Final D #4
Final D #4
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1
Brigida is paid based on an hourly rate as well as a percentage of whatever product she sells. This pay plan is
Salary plus commission
Commission plus tips
Salary
Commission
2
Supplies that are used and replaced in the daily business operation are identified as
Expenses
Consumption supplies
Perpetual inventory
Inventory records
3
Good business operations require a simple and efficient
Record system
Price list
Social network
Reception area
4
Jasmine wants to make sure she rebooks clients as much as possible. Which approach would be best
Write the client a note, including a card to be used for rescheduling
Calling a week after the last service to see if they want to rebook
Rely on the salon scheduler to handle rebooking
Scheduling the next appointment while the client is in the salon
5
A small salon that is owned by an individual or two or more partners is called a(n)
Franchise salon
Independent salon
High-end salon
Corporate chain
6
What is the practice of recommending and selling additional services to clients?
Upselling
Referring
Motivating
Retailing
7
An applicator used to direct electric current from the machine to the clients skin is a(n)
Charger
Electrode
Microcurrent
Extractor
8
Recommending professional products to clients for at home care is known as
Commissioning
Servicing
Upselling
Retailing
9
Light therapy using a light emitting diode LED uses blue white to treat skin that is
Wrinkled
Acne prone
Sensitive
Dry
10
One reason for entering into a partnership agreement is to have
Many stockholders
Consolidated debt
More clients
Capital for investment
11
What is the process of softening in emulsifying hardened sebum that is stuck in the hair follicles
Galvanic
Microcurrent
Exfoliation
Desincrustation
12
Information that is contained on a résumé should be relevant to
The position you are seeking
Unrelated experiences
Salary requirements
Prior duties and responsibilities
13
What is a stimulating form of massage that consist of short, quick, tapping, slapping, and hacking movements
Petrissage
Friction
Kneading
Tapotement
14
The important job of booking appointments and greeting clients is generally the responsibility of the
Trainer
Receptionist
Manager
Practitioner
15
A salon with a national name, consistent image, and business formula used in every location is called a(n)
Franchise salon
Independent salon
Hi-end salon
Value-priced salon
16
_ is a form of petrissage in which the tissue is grasped, gently lifted, and spread out
Tapotement
Fulling
Tapping
Effleurage
17
What is a deep rubbing massage movement where pressure is applied to the skin while moving over an underlying surface
Tapotement
Friction
Kneading
Rubbing
18
Katrina is usually early and will prepare for her first client of the day. Her behavior is best described as
Being punctual
Putting others first
Being true to her word
Being a lifelong learner
19
Lana wants to improve her selling skills. Which technique is good for her to remember
Assume the client knows nothing and tell them why the salons better
Emphasize the products bought in grocery and drug stores are not good
Keep the best interest of the client as your top priority
After the client has agreed to buy, push a little to ensure continued sells
20
Azalee works at a job that does not have job descriptions. What is the best approach in this situation?
Write a draft job description and share it with her Manager
Don’t let it bother her, job descriptions aren’t that important
Ask the manager to write one as soon as possible to avoid legal problems
Report it to the salon state, since job descriptions are mandatory
21
They drive to taking necessary action to achieve a goal as known as
Integrity
Enthusiasm
Ability
Motivation
22
To soften skin tissues and follicle accumulations making them easier to extract, and it is recommended to first use a
Facial cleaner
Brushing machine
Facial steamer
Exfoliation steamer
23
Income in addition to your regular compensation that must be tracked and reported on tax returns is referred to as
Cash flow
Expenses
Tips
Gifts
24
During which period of business should you focus on adding locations, expanding the scope, or making it larger
From years 5 to 10
From years 11 to 20
From years 2 to 5
From years 20 onward
25
When choosing a salon for employment opportunities, it is critical to choose one that
Places all employees in the same position
Provides for an easy commute
Is trendy and fashionable
Services the type of clients you wish to serve
26
Ingrid is an excellent cosmetologist, but has difficulty taking a test. Her coach advised her to look at what question
Compare and contrast different types of salons.
Define each of the following terms.
What are the requirements for licensure?
Which of the following is usually part of a practical exam?
27
During which period of business would you want to move into a full-time manager of the overall business and retirement
From years 11 to 20
From years 2 to 5
From years 5 to 10
From years 20 onward
28
Informing clients about a product, without stressing that they purchase it, is known as a(n)
Tailored target
Recommendation
Soft sell
Hard sell
29
A single mother with minimum wage job, is interviewing for salon positions while in school. What’s the best advice
Wear clothing from your school with school colors to show school loyalty
Where a cover-up over every day clothing so that you demonstrate services
Concentrate on hair and make up, clothing is umimportant
Contact dress for success, or wardrobe for opportunity to obtain clothing
30
Maria loves to go to classes offered by famous stylists and watch online videos of new techniques. Her behavior is
Being a lifelong learner
Being true to her word
Being punctual
Putting others first
31
Which section of the business plan describes the administrative structure of the business
Mission statement
Organizational plan
Vision statement
Goals and objectives
32
Scheduling clients for the next appointment before they leave the salon is known as
Referring
Rebooking
Upselling
Marketing
33
The process of using galvanic current is to enable water-soluble products that contain ions to penetrate the skin is
Electrotherapy
Insertion
Iontophoresis
Desincrustation
34
Which section of the business plan includes a long-term picture of what the business will look like when it gets there
Goals and objectives
Vision statement
Mission statement
Organizational plan
35
During salon visits, to ensure that all key areas are observed, it is important to develop a
Notebook
Summary
Checklist
Catalog
36
A student who is preparing for success should begin to prepare for a test by practicing good study habits and
Going with the flow
Accepting a high anxiety level
Planning for late night studying
Focusing on time management
37
What should be the primary concern when planning and constructing a physical layout of a salon
Color schemes
Aesthetic appeal
Expected depreciation
Maximum efficiency
38
To provide a buffer for the skin when using a brushing machine, apply a thick layer of cleaner or
Paraffin
Moisturizer
Gauze
Astringent
39
During a job interview, Oskar is asked to describe his code of moral and artistic values. What is being asked of him?
His “people” attitude
His enthusiasm
His integrity
His work ethic
40
Sondra is preparing her resume and struggling with content b/c her previous work has been a store clerk.
Include prior employment but leave out supervisor’s contact information
Emphasize how being a store clerk helped her deal with different customers
Modify her job description to target the desired qualifications for job
Skip the employment, history section due to no relevance
41
High frequency electrotherapy machines have how many electrodes
Four
Three
One
Two
42
What is a written agreement with a building owner that outlines of responsibilities for repairs and expenses?
Lease
Non-compete agreement
Business plan
Business sell
43
Patti is interviewing for her dream job, and they ask the number of children she has. What should she do?
Tell the interviewer the question is illegal and that she’ll need a lawyer
Calmly state that she would prefer to focus on her relevant skills
Be truthful and share pictures of her children
Explain that she does have children, but doesn’t plan on having more
44
Misha gets paid $15 an hour. If he works 40 hours a week, he is paid $600 before withholding. What pay plan is this
Salary
Salary plus commission
Commission plus tips
Commission
45
A stockholder of a corporation is required to pay unemployment insurance taxes on his or her
Investments
Profits
Merchandise
Salary
46
Jayden has accepted a job offer with a salon that is typical for the majority of salons in the United States. What is it
Small independent salon
National chain
Independent salon chain
Franchise
47
Nikolas Tesla is credited with discovering
Electrotherapy
High frequency, current
Microcurrent
Alternating current
48
Francesca is looking forward to a long weekend but her manager asked her to work Friday and Saturday. She agrees to.
Being a lifelong learner
Putting others first
Being punctual
Being true to her word
49
In order to have a successful business, a top priority in the allotment of funds is to
Interview potential employees
Keep accurate inventory
Develop an image
Meet payroll obligations
50
Comparing answers to some of your questions from salon, interviews will help you choose
The salon at offers the best package of income and career development
A salon with a largest number of valued clients
Your mode transportation and housing arrangement
A salon that offers immediate management positions
51
What is a written plan that describes a business and foresees projections for the next five years
Business plan
Employee report
Demographic analysis
Personal budget
52
After your salon visit, it is customary to
Send a thank-you note
Call the receptionist
Wait for a call back
Text a message to the manager
53
A salary plus commission structure is used to motivate practitioners to increase
Productivity
Skills
Confidence
Credit
54
When opening a new business, the location selected should reflect your
Primary clientele
Commute time
Personal preferences
Future goals
55
What factor most affects how well you perform during the written, licensing examinations and on tests in general
Your ability to guess well
Your mastery of course content
Your personal development
Your hand out materials
56
Which promotion method is an example of social media
Bulletin boards at community centers
Distributing flyers at events such as bridal shows
Photo sharing sites such as Instagram
Advertising supplements in local papers
57
Dani is putting together her portfolio. Which photographs should she include
Before and after shots showing the services she provided
Family pictures in which she is enjoying herself
Candid shots taken as she performed services
Photos of styles that inspire her
58
To be successful in sales, do you need ambition, determination, and a
Forceful personality
Client base
Pleasing personality
Introverted demeanor
59
The point over a muscle where pressure or stimulation will cause contraction of the muscle is the
Muscle connection
Stimulator
Motor point
Relaxation center
60
What is the most reliable method of compensation for a new salon professional
Cash
Tips
Salary
Commission
61
A Salon can be thought of as a team environment that requires you to practice and perfect your
People skills
Boundaries
Financial savvy
Individualism
62
What is a technique of establishing contacts that may eventually lead to employment opportunities?
Networking
Sampling
Marketing
Advertising
63
Information about the ingredients in cosmetic preparations and other products are included in a(n)
DoL
SDS
FDA
OSHA
64
Diedre enjoys spending extra time with her clients in building relationships with each of them. What salon is good
Basic value-priced
Franchise
National chain
Mid-priced, full service
65
A salon that is owned and operated by an individual is referred to as a(n)
Individual ownership
Partnership
Booth rental
Chain salon
66
Which business plan provides key strategy, influences of the business, market it will serve, type/quality of services
Goals and objectives
Mission statement
Organizational plan
Vision statement
67
Janine’s job coach advises her that it is important to have good test-taking strategies. This is described as being
Test-capable
Test-wise
Educated
Employable
68
An individual who determines policies, decision making, assumes expenses, receives profit, bears all losses is the
Corporate proprietor
Sole proprietor
Partner
Stockholder
69
What is a chopping movement performed with edges of the hands where both wrists & hands move fast, light, firm, flexible
Vibration
Kneading
Hacking
Slapping
70
What is a mechanical exfoliation that uses a closed vacuum to shoot crystals onto the skin?
Enzyme peels
Microcurrent
Desincrustation
Micro dermabrasion
71
To prepare for questions, and maybe ask during an employment interview, it is important to
Reflect on the answers in advance
Avoid difficult questions
Master the art of transparency
Be noncommittal
72
In the cosmetology industry or service industry, putting clients first is
Required
Risky
Appropriate
Not profitable
73
Who, among the following is exemplifying good Salon teamwork
Always early for your shift
Always being truthful
Pitching in to fold towels while you’re not busy
Spending time between clients reading up on the latest styles
74
What is compensation that is paid as a direct result of the total amount of service dollars generated for a Salon
Salary
Commission
Minimum wage
Bonus
75
What is one of the best ways to improve your performance?
Experiment with your clients hair
Spend more time with each client
Find a role model
Critique other coworkers
76
Pressing and twisting the tissues with a fast back-and-forth movement is a form of friction known as
Wringing
Kneading
Chucking
Rolling
77
When researching potential employment opportunities, it is important that the stylist make
Honest remarks
Casual conversation
Informed comparisons
No conclusions
78
During which period of business should you focus on tending to clientele and its employees to grow and expand
From years 11 to 20
From years 5 to 10
From years 2 to 5
From years 20 onward
79
When selecting an interview wardrobe, it is critical that the selection be
Trendy and from a label
Uniform, regardless of position
Appropriate for the position
In your favorite colors
80
Nina is worried about taking the written licensing exam b/c due to her reading learning disability. What action should
Take the exam like everyone else, then retake if necessary
Ask to be excused from the written portion, and only take applied portion
Provide documentation and ask for accommodations such as more time
Accept the fact that due to her disability she may never get a license
81
What is a bound collection of photos and documents that reflects skills and accomplishments in your field
Résumé
Employment notebook
Employment portfolio
Brochure
82
Which element is central to the salon business for both clients and coworkers
Trendiness
Competitiveness
Brand
Punctuality
83
What term refers to a plan to meet financial obligations?
Portfolio
Budget
Chart
Worksheet
84
What is the average time an employer will spend scanning a résumé?
10 seconds
60 seconds
20 seconds
2 minutes
85
Someone who recognizes it resolved difficult situations constructively is a(n)
Educator
Employee trainer
Problem solver
Organizer
86
Which business structure saves you money in taxes,provides business flexibility, and makes raising capital easier
Conglomerate
Partnership
Corporation
Sole proprietorship
87
What federal agency requires that the ingredients of cosmetic preparations be available to employees
FBI
OSHA
FDA
MSDS
88
Newspaper or radio ads and charitable events can best be described as forms of
Branding
Advertising
Upselling
Educating
89
The first and last person who has contact with a client visiting the salon is typically the
Manager
Stylist
Receptionist
Cleaner
90
If possible, a simple résumé should have _ page(s)
One
Four or more
Two
Three
91
Mica gives shampoos, restocks stations, and works the desk. She really wants to do styling because she enjoys it most.
Find a way to do whatever you want even without managers approval
Quit and put her energy into finding a better job
Recognize this is an entry-level job and you will start out this way
Tell her manager she needs to be given more interesting task right away
92
Padma’s class is role-playing for interview practice and she is the interviewer. What is a legal question from employer?
What is your native language?
Do you regularly go to church?
Do you have any children?
Are you younger than 18 years old?