Which of the following office procedures is outside the scope of a medical administrative assistant?

Signing for a court-ordered subpoena issued forthe office

Which of the following actions is appropriate for a medical assistant to take before scheduling a patient for surgery?

Verify the patient’s benefits

Which of the following telephone calls should the medical administrative assistant route directly to the provider?

A provider from another office needs to discussa patient’s case

Which of the following actions is required by a patient when requesting a copy of his medical record?

Complete a RecordRelease Authorization

A medical administrative assistant should take which of the following actions when documenting a prescription refill?

Date and initial the prescription refill in the patient’s medical record

Which of the following is the best way for a medical administrative assistant to address collection of copayment?

“How would youlike to pay today?”

What step should the MA take after she makes arrangements to a conference for an employee to keep them informed?

Distribute the travel itinerary

A patient leave the office because the practice does not accept his ins. What action should the MA take to prevent this?

Verify insurance eligibility prior to scheduling new patients

Which of the following describes a difference between Medicare and Medicaid?

MC is funded by the federal govt, but MD is funded by both state & federal

A collected specimen needs to be sent to an outside laboratory. Which actions is within the scope of practice of an MA?

Process the requisition for shipment

Which of the following is an appropriate use of tickler file?

To remind staff of date-specific tasks

Which of the following items is appropriate to purchase with petty cash?

Postage owed foran equipment delivery

For medical billing purposes, which of the following is good practice when updating info. from established patients?

Requestverification of current patient information at each visit

Which of the following describes stream scheduling?

A patient’s appointment is from 0900 to 0915

After opening a report from a patient’s previous provider. Which of the following is the medical assistant’s next step?

Give the report to the patient’s current provider for review

Several patients cancel their appointments for the day. Which is the first action for the medical assistant to take?

Contact patients who are on the waiting list

Which action is appropriate for a medical assistant to take when preoperative instructions to a patient who is anxious?

Allow extra timeto reinforce instructions

Providers should use which of the following when a procedure is excluded from the Medicare fee schedule?

Advance Beneficiary Notice (ABN)

Which of the following is the purpose of an encounter form?

To save time and improve accuracy in data entry

Which action should MA to take when a patient asks a question on her prescription dosage as it relates to her condition?

Take a message for the physician

Before adding medical records to a patient’s chart, the medical assistant should take which of the following actions?

Ensure the provider has initialed reports

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NHA CMAA Practice Test

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1
A patient has a diagnosis of hypertension. Which of the following describes hypertension?
Low blood glucose
Low blood pressure
High blood glucose
High blood pressure
2
A MA is creating a business correspondence. Which of the following salutations is appropriate for the assistant to use?
Dear Mr. Goodwin
RE:JANE HUDLEY
Dear Mr. Mark Smith, M.D.
Dear Dennish,
3
Once a physician signs advance directives, the MA should have which of the following witness the signature?
Family member
Attorney
Non-affilliated individual
Healthcare Employee
4
When a medical assistant communicates information that contains PHI. Which of the following means is appropriate?
Email
Voice mail message
Text message
Letter
5
Which of the following office procedures is outside the scope of a medical administrative assistant?
Signing for a court-ordered subpoena issued forthe office
Distributing intra-office mail to team members
Signing for a shipment of personal protective equipment (PPE)
Distributing petty cash for out-of-pocket expenses
6
A patient who has Crohn’s disease should be scheduled with which of the following specialist?
Endocrinologist
Pulmonologist
Gastroenteologist
Neurologist
7
Which of the following actions is appropriate for a medical assistant to take before scheduling a patient for surgery?
Ensure that the patient has advance directives
Verify the patient’s benefits
Check that pre-surgery laboratory values are complete
Review the preoperative teaching
8
Which of the following letter styles is most efficient?
Standard
Simplified
Block
Modified block intended
9
Which of the following telephone calls should the medical administrative assistant route directly to the provider?
A provider from another office needs to discussa patient’s case
An attorney calls to discuss a patient’s case
Workers’ compensation needs a return-to-work date for a patient
A health Insurance carrier request a patient’s medical notes
10
Obtaining vital signs against a patient’s is an example of which of the flowing offences?
assault
Fraud
Negligence
Battery
11
Which of the following actions is required by a patient when requesting a copy of his medical record?
Call the physician’s office to verify his identity
Complete a RecordRelease Authorization
Submit a provider request form
Provide a signed HIPAA privacy notice
12
In which of the following locations should a MA store valued items, such as checkbooks, prescription pads, access keys?
In the manager’s office
In a locked box
In the receptionist area
In an off-site facility
13
A medical administrative assistant should take which of the following actions when documenting a prescription refill?
Determine what other meds the patient is taking for possible interactions
Date and initial the prescription refill in the patient’s medical record
Retrieve the patient’s medical record and verify the dosage
Call patient to ensure prescription refill was picked up from the pharmacy
14
Which of the following is an OSHA regulation that must be reviewed yearly to ensure compliance?
Work placeViolence prevention plan
Needlestick and sharp injuries report
Emergency action plan
Bloodborne pathogens standard
15
Which of the following should a MA consult to find the proper method of scheduling an appt. for a particular office?
The Official Guide for Coding and Reporting (OGCR)
Practice policy manual
A medical administrative assistant textbook
The AMA’s Current Procedural Terminology (CPT) manual
16
Which of the following actions should the medical administrative assistant take when closing the office?
file charts that were used that day
Turn off the answering machine
activate the security system
Followup on refill request.
17
MA needs to mail a letter to patient who is being dismissed from the practice. Which should she use to mail the letter?
Certified Mail
PriorityMail
StandardMail
First-ClassMail
18
Which of the following is the best way for a medical administrative assistant to address collection of copayment?
“When can we expect your payment?”
“Where should we mail your bill?”
“How much would you like to pay today?”
“How would youlike to pay today?”
19
What step should the MA take after she makes arrangements to a conference for an employee to keep them informed?
Distribute the travel itinerary
Calculatethe expense of the conference
Determine the conference enrollment deadline
Evaluate the continuing education unit value
20
A Medicare patient covered by both inpatient/outpatient services under the same part of Medicare is which part?
Part A
Part D
Part B
Part C
21
A patient leave the office because the practice does not accept his ins. What action should the MA take to prevent this?
Verify insurance eligibility prior to scheduling new patients
Call his insurance to verify eligibility after he has arrived to the appt
Advise patient to verify coverage with his ins before coming in for an appt
Confirm insurance coverage when submitting a claim
22
When creating a retention schedule for patient medical records, an MA should consult with which of the following?
State guidelines
HIPAA Privacy Rule
CEJA
Physicians Desk Reference
23
Which of the following describes a difference between Medicare and Medicaid?
MC serves medically need pts and MD serves pts who are 65 years of age.
MC is a health cost assistance program, & MD provides insurance coverage
MC is funded by the federal govt, but MD is funded by both state & federal
MC patients do no pay monthly premiums, but MD patients do pay premiums
24
A collected specimen needs to be sent to an outside laboratory. Which actions is within the scope of practice of an MA?
Ensure proper storage of the specimen prior to shipment
Process the requisition for shipment
Match the specimen to the demographics
Prepare the specimen for secure transport
25
Which of the following must be provided to a patient on a first visit, as required by HIPPA?
Anauthorization form
Aconsent form
Notice of PrivacyPractices
Patient’s Bill of Rights
26
Which of the following is an appropriate use of tickler file?
To document staff disciplinary actions
To train new employees
To inform the provider about current updates
To remind staff of date-specific tasks
27
Which of the following items is appropriate to purchase with petty cash?
Five boxes of computer paper
Postage owed foran equipment delivery
Provider’s cell phone payment
$75 gift card for Employee of the Quarter
28
Which of the following word roots means “abdominal wall”?
Gastr/o
Myel/o
Adeno/o
Lapar/o
29
For medical billing purposes, which of the following is good practice when updating info. from established patients?
Monitorpatient records eligible for archiving
Provide the patient with a new information form at each visit.
Ask the patient to update information every 2 years
Requestverification of current patient information at each visit
30
Which of the following describes stream scheduling?
Three patients are scheduled for 0900
The provider sees patients according to medical necessity
The provider sees patients in the order they arrive
A patient’s appointment is from 0900 to 0915
31
A patient leaving the office is asked to pay 10% of a $100 office visit. Which of the following best describes this fee?
Allowed charge
Coinsurance
Deductible
Copayments
32
Which of the following is a disease-causing organism?
Pathogen
Carrier
Fomite
Infection
33
After opening a report from a patient’s previous provider. Which of the following is the medical assistant’s next step?
Make a copy of the report to give to the patient
File the report in the patient’s chart
Return the report to the provider who supplied it
Give the report to the patient’s current provider for review
34
A provider refers a patient to a specialist for carcinoma. The MA should schedule an appointment with which specialist?
Endocrinologist
Oncologist
Gastroenterologist
Pulmonologist
35
Several patients cancel their appointments for the day. Which is the first action for the medical assistant to take?
Document patient as no-shows
Bill the patients for the missed appointments
call the last patient of the day to see if he can come in early
Contact patients who are on the waiting list
36
A provider asks a MA to schedule a surgery to remove a patient’s gallbladder. The assistant should schedule the patient.
Cholecytogram
Cholecystitis
cholecystography
Cholecystectomy
37
Which of the following information is included in an explanation of benefits (EOB)?
Employer ID
Remaining deductible
NPI Number
Claim adjustments
38
Which action is appropriate for a medical assistant to take when preoperative instructions to a patient who is anxious?
Hand the instructions 2 the patient & ask if the patient has any questions
Assure the patient that he will be okay
Involve family members if the patient failed to tell them of theprocedure
Allow extra timeto reinforce instructions
39
Which of the following terms indicates the improper release of PHI?
Breach of contract
Libel
Breach of Confidentiality
Felony
40
Microsoft Excel is an example of which of the following types of programs?
Word processing
Database management
Graphics application
Spreadsheet application
41
Providers should use which of the following when a procedure is excluded from the Medicare fee schedule?
CMS-1500 claim form
MedicareSummary Notice (MSN)
Advance Beneficiary Notice (ABN)
Procedure Consent form
42
A chart indicates the need for PT as a result of a strained muscle. The MA should recognize the abbreviation PT as?
Puncture tear
patient temperatue
Prothrombintime
Physical Therapy
43
Which of the following is the purpose of an encounter form?
To verify patient demographics
Toupdate the status of workers’ compensation case
To save time and improve accuracy in data entry
To establish financial responsibility
44
To which of the following departures should a patient go for a WBC count?
Orthopedic department
Laboratory
Nuclear Medicine
Radiology
45
Which of the following sections of a patient’s progress note contains the reason for the visit?
ROS
CC
SH
PE
46
Which action should MA to take when a patient asks a question on her prescription dosage as it relates to her condition?
Ask the patient to call her pharmacy
Route the call to the clinical medical assistant
Try to answer the patient’s question
Take a message for the physician
47
A MA is reviewing a patient release form who is a dependent minor. The MA should ensure that who signs the release form?
The minor
The attending provider
The legal custodian
A patient
48
Which of the following colors indicates a biohazardous waste container?
Red
Black
Purple
Blue
49
Before adding medical records to a patient’s chart, the medical assistant should take which of the following actions?
Ensure the provider has initialed reports
File the records by chronological date
Photo for the provider to review and sign
Note in the report that the patient was notified of the results
50
Which of the following actions should a MA take if a patient has an existing workers’ compensation case?
Providea statement for any payments collected
Contact the patient’s health insurance
Verify the validity of the claim prior to treatment
Obtain the carrier case number
51
After deactivating the security system, which action should a MA take next when opening the office in the morning?
Print the appointment schedule for the day
Restock the exam rooms
Ensure petty cash is available
Access the answering service
52
Which of the following is the most effective way for a medical assistant to reduce the number of no-show appointments?
Send a text message 1 week before a schedule appointment.
Call patient 1 to 2 days before a scheduledappointment
Callpatients 1 week before a scheduled appointment
Senda text message 1 to 2 days before a schedule appointment.
53
Which of the following oversees workplace safety?
CLIA
JC
OSHA
DOL
54
Which methods organizes patient records in chronological order according to the department that provided the care?
CHEDDAR
SOMR
SOAP
PORM
55
Which of the following is the appropriate procedure for an MA when handling a rejected health insurance claim?
Verify coding compliance and resubmit the claim for adjudication
Update the claim with an alternate date of service
Resubmit the claim with new diagnostic and procedure codes
Downcode the claim to ensure payment
56
What action should the MA take to ensure patient understands the instructions provided to her for upcoming mammogram?
Ask the patient to restate the Instructions
send the patient an electronic appointment reminder
Provide the patient with written instructions
Remind the patient to bring insurance information
57
An MA receives telephone calls from four patients. Which of the following calls indicate a need for immediate attention?
A patient who needs to schedule a postoperative follow-up appointment
A patient whoreports difficulty breathing
A patient who reports blood in stools
A patient who has symptoms of dermatitis
58
A patient presents to the provider’s office with flu-like symptoms. Which following actions should the MA take first?
Move the patient to an isolated location
Collect the patient copayment for the office visit
Alertthe clinical staff of the patient’s condition
Verify the patient’s insurance information
59
A patient, who smoked on a regular basis, no longer smokes. What section of the medical record be documented?
Co
PH
Dx
FH
60
Which of the following word roots means “swallow”?
Pharyng
Pod
Phag
Phalang
61
Who is responsible for obtaining preauthorization for inpatient hospitalization?
The provider performing the procedure
The plan administrator
The admitting facility
The patient
62
Which of he following is a medical administrative assistant’s function in the audit process?
Maintaining day sheets
Making documentation corrections
Initiating the audit
Changing codes on claims
63
Which of the following is the purpose of the matrix?
To differentiate between new and established patients
To indicate when a provider is unavailable totreat patients
To create flexible waiting time for patients
To determine patient appointment cancellations
64
Which of the following types of referrals is used in an emergent situation?
Regular
Urgent
Self
Stat
65
At which of the following times should the medical administrative assistant pull a patient’s daily chart?
When the patient calls to make an appointment
The evening before the patient’s appointment
When the patient arrives in the office for the appointment
After obtaining the patient’s demographic information
66
What is the maximum allowable time from the date of service that a claim can be submitted to Medicare?
6 months
12 months
32 months
30 days
67
Which of the following should a medical administrative assistant explain to new patients prior to initial visit?
The staffs continuing education requirements
The legal procedure for a no-show patient
The immunization requirements for the staff
The procedure to cancel an appointment
68
Which of the following prefixes means “masculine”?
Mast-
Anti-
Myel-
Andr-
69
Which of the following is required to establish medical necessity on the patient encounter form?
POS code
Diagnosis Code
Insurance carrier’s identification number
NPI number
70
MA is asked to schedule a CXR for a patient. The assistant should make an appropriate appt. for which of the following?
An X-ray of the chest
An X-ray of the cranium
An X-ray of the coccyx
An X-ray of the carpals
71
Which of the following is a step in the annotation process?
Paraphrasing text
Highlighting text
Deleting Texts
Rewriting
72
Prior to a procedure, a patient asks a MA about other options that are available. Which action should the MA take?
seekout clinical medical assistant to explain alternatives
advise the patient to ask the provider about alternatives
Inform the patient of commonly used alternatives
The provider should direct the patient to other providers as appropriate
73
Which is the best way for MA to greet an established patient who is entering the physician’s office for an appointment?
“You must be the 9:30 appointment, have a seat will call you shortly.”
“Good afternoon Mrs. Johnson”
“Hello”
“Your name Please”
74
When a provider request a patient to have a diagnostic test at a hospital, which action should the Medical Asst. take?
collection the coinsurance for the procedure
Have the provider needs to send a written order to the hospital
Advise the patient to obtain preauthorization
The assistant should schedule the test with the hospital
75
What amount should be submitted to the ins. if the encounter balance is $360 & the patient plans has a 80/20 ratio?
$288
$72
$20
$80
76
An MA is scheduling a patient for a procedure. Which of the following actions should the assistant take first?
Provide test preparation instructions
Ensure that a signed consent form is filed in the patients chart
Verifythe patients insurance
Obtain a written prescription from the provider
77
Which is the primary reasons for a medical assistant to document no-shows and cancellations within 24 hr. notice?
To update patient records
To expedite insurance claims
To ensure accurate billing for missed appointments
To maintain scheduling integrity
78
A MA should verify a patients CPT codes for which of the following processes?
Coordination of benfits
Obtaining prior authorization
Receiving a referral
Determining eligibility of services
79
Based on HIPPA guidelines, a MA should take which of the following safeguards when leaving a workstation?
Turn off the computer monitor
Lock the computer
Exit the program
Minimize open programs
80
A medical administrative assistant should take which of the following actions to be in compliance with OSHA?
Register with the CDC
Participate in training concerning infection control
Schedule a hepatitis B immunization
Undergo a physical examination
81
A provider requests an electroencephalogram for a patient. Which answer explains the type of procedure?
“This procedure records your brain’s electrical activity.”
“This procedure is used to assess your electrolyte levels.”
“This procedure is used to test how your heart functions”
“This procedure records your lung function.”
82
Which of the following means “muscle”?
My-
Hemi-
Para-
Mal-
83
Which of the following medical terms refers to the removal of all or part of an organ or tissue?
Episiotomy
Thoracotomy
Colostomy
Lymphadectomy
84
A provider prescribes an EKG for a patient who has a rapid heart rate. Which should be recorded as a reason for the EKG?
Tachycardia
Bradypnea
Bradycardia
Tachypnea
85
Which of the following forms is used to submit health insurance claims for inpatient services in a facility of hospital?
DE2501
CMS-1500
UB-04
CMS-1409s
86
Which of the following is a court order to mandate appearance and produce medical records for a trial?
Subpena duces tecum
Respondeat superior
Order to disclose
Deposition
87
Which of the following abbreviations is a type of insurance plan?
COB
DME
POS
OIG
88
When reviewing lab results, MA should take which action after pulling the patient’s chart and flagging abnormal results?
File the patient’s chart for review at the next appointment
Contact the patient to schedule an appointment
Place results on the clinical medical assistant’s desk for review
Place the resultson the providers desk for review
89
Which of the following parties owns a patient’s physical medical record?
The insurance carrier
The government
The patient
The provider
90
For which of the following tasks should a medical administrative assistant use Microsoft access?
Encrypting documents
Scheduling a meeting
Creating a spreadsheet
Creating database
91
A patient updates his med rec to include medication sensitivity he had failed to provide. What action should the MA take
Give the information to clinical personnel to update
Make a new entryto update the previous information
Ask the patient to sign a consent form
Submit the information to the provider to review
92
When preparing a claim, a medical assistant should use which of the following formats when entering a date of birth?
DDMMYY
DDMMYYYY
MMDDYYYY
MMDDYY
93
A patient is seeking 2nd opinion for upcoming surgery & has a referral from a provider. Which action should the MA make?
Schedule the appointment following a 2 day waiting period
Call the referring provider to confirm the referral
Instruct the patient to obtain preauthorization for the referral
Verify that the patient’s insurance is acceptedby the provider
94
When creating a reception area for a pediatric clinic, which items should the medical assistant include?
Scented candles to mask orders
Stuffed animals and small building blocks
Accessible coffee and tea
Artificial plants and floral arrangements for aesthetics
95
A patient is diagnosed with an arrhythmia with which type of provider should the MA schedule an appointment with?
Cardiologist
Pulmonologist
Neurologist
Pathologist
96
Which of the following indicates a patient is aware of the medical necessity, the risks, & the benefits of a procedure?
Mandatory report
Informed consent
Implied consent
Advance directive
97
Which of the following actions is appropriate for a medical assistant to take when processing incoming mail?
File incoming laboratory results as soon as they are received
Shred unwanted mail
Discardduplicate medication samples
Openand organize the provider’s mail
98
Which of the following allows employees access to information regarding workplace safety?
Universal precautions
Hazardous Communication standard
Right-to-know law
Exposure control
99
Which of the following is the party who is financially responsible for payment?
Guarantor
Beneficiary
Adjudicator
Fiscal Agent
100
Which of the following documents must a medical administrative provide for a patient to submit for reimbursement?
Encounter form
Remittance advice
Patient registration form
Claims register

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