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Texas Roadhouse Service With Heart Flashcards | StudBud
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Texas Roadhouse Service With Heart
Texas Roadhouse Service With Heart
44 terms
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Flashcards
44 cards
F
Practice quiz
P
Host live
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Questions
44
Answers
1
Which of the following is the best option for seating a guest in a wheelchair?
At high-top tables
At freestanding tables
In the 100s only
In the 300s only
2
What is the 10’-4’ rule?
Between 10 and 4 feet, make sure to stay out of the guest’s way
At 10 feet, make eye contact and smile; at 4 feet, give a friendly greeting
Smile when eye contact is made between 10 and 4 feet
At 10 feet, call out the party name; at 4 feet, begin seating them
3
What are the responsibilities of a Seater/Greeter?
All of the above
Giving a friendly greeting and heartfelt farewell to every guest
Opening the door for arriving and departing guests
Talking to guests about the Texas Roadhouse Story
4
How many baskets of bread would a party of 9 be sat with?
4
3
9
2
5
Every party is sat with what items?
All of the above
Breadplates
Fresh baked bread & butter
Silverware
6
What is the Managing Partner responsible for?
Conducts weekly Management performance evaluations, coaching, & discipline
Ultimate oversight over all food, labor, and liquor costs
Enforces compliance of all employment policies
Sets weekly Management schedule and their areas of responsibility
7
What does the "H" in HEART stand for?
Heman
Hello
Howdy
Helpful
8
What does it mean to Fight the 30 minute wait?
Focus on butt-to-butt seating and updating to help reduce the wait
The wait never goes above 30 minutes
Beat other restaurants' quote times
Not adding any more names to the wait list
9
Call-ahead seating is a reservation
True
False
10
What items can you cap the end of a table with?
All of the above
Wheelchair
Highchair
Sling
11
What is Alycia's official position called?
Store Manager
Service Manager
Manager on Duty
Front of House Manager
12
On-Deck seating provides the next available table
True
False
13
Why is it important to smile when you are answering the phone?
Relaxes the vocal cords and comes across more friendly and accommodating
It makes you look happy to be at work
You don’t need to; it doesn’t make a difference (trick question)
It’s fun to smile
14
What is the most important part of your uniform?
Smile
Belt
Nametag
Non-slip shoes
15
Which are parts of the Texas Roadhouse story?
Legendary Food, Legendary Service
Legendary line dancing, Manager in the Window
Hand-cut steaks, ice-cold beers
Hot steamy buns, stay on the bone ribs
16
What does the "T" in HEART stand for?
Typical
Thankful
Thank you
Thanks
17
How can we keep kids happy while on a wait?
Race them from the 100s POS to the 300s POS
Give coloring sheets; show off mascots, animals, and the jukebox
Take them on a tour of the kitchen
We don’t do anything special for kids
18
Restroom checks are conducted how often?
Every hour
Every 15 minutes
Every 25 minutes
At the end of the night
19
What does the "E" in HEART stand for?
Enter
Energetic
Echo
Engage
20
What is the Service Manager responsible for?
Reviews applications, interviews, and hires Front of House employees
Drives sales, steps of service, and guest satisfaction
Oversees cleanliness of restaurant and safety of guests at all times
Provides and directs all Front of House training & policy compliance
21
What is Kent's Top Ten for hosts?
speed, awareness, learn guests name
Guest concern vs. nametaker
Crew involvement
Fresh, hot bread / cold butter
22
What is service with HEART?
Grabbing bread and drinks when they ask us on the way back to the front
Legendary Service is never having to ask… It’s always there
Doing whatever the guest asks without hesitation
Doing very little to get by
23
Which of the following are great conversation starters while seating guests?
Call-ahead seating, their last visit, favorite menu items, TXRH story
Personal questions or stories like their age or your plans for after work
Call-ahead seating, TXRH story, weekend plans, better restaurants close by
24
It is OK to flip a high chair upside down to use for a baby carrier
True
False
25
Where was Texas Roadhouse founded?
Louisville, KY
Atlanta, GA
Austin, Texas
Jeffersonville Township, IN
26
When was Texas Roadhouse founded?
December 16, 1990
June 22, 1992
September 19, 1994
February 17, 1993
27
Our bar stools are first-come-first-served
False
True
28
What is our Mission Statement?
Legendary Food, Legendary Service
The Buck Stops Here
Everything's Bigger in Texas
Welcome to Legendary
29
Who founded Texas Roadhouse?
Wayne Kent Taylor
Chris T. Sullivan
George W. McKerrow Jr.
Alan Stillman
30
Call-ahead seating allows guests to add their name to the wait list before they arrive
True
False
31
Where is the Texas Roadhouse headquarters located?
Jeffersonville Township, IN
Little Rock, Arkansas
Fort Worth, TX
Louisville, KY
32
What does the "A" in HEART stand for?
Arrive
Available
Accomodate
Assist
33
How many pieces of bread are in a single basket?
4
44
5
3
34
Why is it important to recognize all first-time guests?
So they get the free food & goods at the table
So they are wowed with a legendary experience and become regulars
So they are waited on quickly and have a legendary experience
So they become frequent guests and participate in Pick-a-Steak
35
What is the Door Coordinator responsible for?
Provides the Board Coordinator with up-to-date availability information
Takes all guest party information and gives accurate quote times
Responsible for keeping all hot foods hot and cold foods cold
Maintains host team image, legendary 1st impressions, & friendly atmosphere
36
How many baskets of bread would a party of 5 be sat with?
3
1
2
5
37
What should you do if a guest is not happy with their table?
Take the party back to the Host Stand to be assigned a new table
Sit them wherever they want to be seated in the dining room
Get a Manager
Leave the party at the table while checking on other availability
38
We offer Early Dine every Friday
True
False
39
What should be your number one priority on the host stand?
Guest Satisfaction
Server Rotation
Table Turns
Large Parties
40
What is Victor's official position called?
General Manager
Owner
Managing Partner
Lead Resturant Manager
41
Texas Roadhouse is...
Home
The friendliest place in town
Trash
The best restaurant ever
42
A large party is considered 8 or more people
False
True
43
What does the "R" in HEART stand for?
Respond
Receive
Resolve
React
44
What is G.R.O.W?
Give Right Of Window
Go Right Of Window
Guest Right Of Way
Guest's Response On Weather
