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Personal and Professional Development - Esthetics @ Crave Beauty Academy Flashcards | StudBud
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Personal and Professional Development - Esthetics @ Crave Beauty Academy
Personal and Professional Development - Esthetics @ Crave Beauty Academy
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1
Which of the following time periods identifies the consideration for a short-term goal?
3 years
2 years
1 year
5 years
2
Four main areas to consider for employment in the esthetics industry are service, management, sales, and education.
True
False
3
Why is achieving emotional balance especially important in the salon/spa industry?
involves controlling how other people behave
emotions will be scattered throughout the creative process
confidence entrusted to estheticians is often broken
involves constant interaction with clients and co-workers
4
Regular bathing with soap and applying deodorant are examples of maintaining:
oral hygiene
general hygiene
personal hygiene
public hygiene
5
For estheticians just starting out, the most common and immediate source of referrals is:
word-of-mouth recommendations
target marketing
Client profile
promotional literature
6
What document introduces you to the salon/spa and offers a brief summary of why you would like to be employed there?
profile
cover letter
application
resume
7
Proper conduct in reationships with your employer, co-workers and clients is known as:
self-respect
personal ethics
commitment
professional ethics
8
The tone or inflection of your voice, level and rate of speech all play a role in:
nonverbal communication
listening
verbal communication
body language
9
Identifying types of treatment & competitive pricing that will attract potential clients is a method known as:
community involvement
target marketing
public relation
upselling
10
If a person matches their actions with their words, it is an example of:
respect
integrity
commitment
etiquette
11
Which of the following strategies works to involve the client when recommending products?
give reasons why to buy the product
state the price
let client hold, smell, or sample the product
know what the promotions are
12
Which of the following business types is owned by the shareholders and formed under legal guidelines?
sole proprietorship
corporation
franchise
partnership
13
Persevering through difficult times is an example of:
respect
integrity
etiquette
commitment
14
Resillience is all about making mistakes and:
crushing trust
bouncing back
not admitting they happened
not showing respect
15
A client retention strategy where clients reserve a future appointment before leaving after the current service is:
retention
upselling
prebooking
referral
16
Which of the following time periods identifies the consideration for a long term goal?
3 months
6 months
5 years
1 year
17
During a job interview it is very important to:
tell a lot of stories
stay calm and be yourself
tell the interviewer whatever you think he or she wants to hear
stretch the truth if necessary
18
Inflammation, decreased immune response, hormone imbalances and mental health issues can be a result of?
nutrition
chronic stress
sufficient nutrients
relaxation
19
Which one of the following items is/are usually the largest expense in operating a salon/spa
supplies
advertisement
rent
salaries or commissions
20
Eye contact, facial expression and posture are all examples of:
nonverbal communication
clarity
verbal communication
inflection
21
Renting or leasing a workstation from a building owner would represent which of the following situations?
sole proprietorship
independent contractor
corporation
partnership
22
Products purchased by the spa owner for use during client services & for retailing are known as stock in quantity or:
inventory
turns
overhead
commissions
23
A routine of behavior that is repeated regularly and tends to occur unconciously is known as a(n)
habit
goal
emotion
skill
24
A sole proprietorship is a business owned by:
one person
two or more people
a corporation
a franchise
25
An outward reflection of your inner feelings, thoughts, attitudes and values define your:
ethics
commitment
personality
sense of humor
26
Your own personal system of moral principles and values is known as;
courtesy
professional ethics
attitude
personal ethics
27
Persistence means:
seeing yourself in positive ways
staying the course and not giving up
holding others in high regard
changing all the time
28
The ability to adapt or respond to change is called:
sincerity
gossip
trust
flexibility
29
What term refers to the atmosphere of one's surroundings; the feeling of a place; its aura?
decor
aromatherapy
synergy
ambiance
30
Options to increase revenue without raising prices include all the following EXCEPT:
retail
upselling
value add-on packages
overcharging
31
What form does the employer provide that indicates all taxes paid for the past year for each employee?
income tax form
W-2 form
sales tax form
W-4 form
32
Which of the following items must be reported as employee income?
money paid to vendors for products
change given to a client following payment
tips received by an employee
operating expenses paid by the salon/spa
33
An esthetician's hands should be clean, well manicured and:
rough
soft
rugged
chafed
34
An important aspect to remember when managing the financial operations of a salon/spa is to:
avoid organizing a business plan
ignore economic conditions
dismiss advice from an accountant
create a budget
35
Industry statistics indicate that satisfied clients will usually refer how many new clients?
8
3
1
12
36
Passion as a work principle can be described as:
showing that you love what you do
getting along with co-workers
not waiting to be told what to do
showing up on time and ready to work
37
Not making assumptions about people based on appearances reflects the use of:
respect
integrity
commitment
etiquette
38
Upselling is a way to increase an average ticket without raising prices.
False
True
39
A collection of your creative work and documents to show potential clients or employers is known as a(n):
reference
resume
portfolio
application
40
A general recommendation to help an esthetician prevent neck and back problems would include:
bending at waist while lifting heavy objects
sitting with legs crossed
standing with feet spread beyond hip width
working with the back straight
41
What is considered to be the number one reason why clietns move on to another salon/spa?
move away
competitive reasons (including pricing)
product dissatisfaction
indifferent attitude of an employee
42
An inflammation of the fluid sac that lies between a tendon and skin or bone is called:
tendonitis
bursitis
varicose veins
carpal tunnel
43
A brief, written account of personal, educational and professional qualifications and experience is known as a:
resume
cover letter
reference
portfolio
44
Which type of insurance protects the salon/spa owner from financial loss due to an employer's negligence?
partnership
corporation
malpractice
premise
45
The process that gives you access to people & resources within the industry that can provide opportunities & education:
client factor
client referral
marketing
networking
46
Which of the following skills are just as important to your success as your technical skills?
drawing
communication
coloring
shopping
47
Practicing good manners in the workplace is referred to as:
reflective listening
conflict resolution
flexing
professional etiquette
48
Paid holidays, bonuses and insurance are all examples of:
job benefits
assets
job responsibilities
liabilities
49
Respect that people have for one another is:
self-respect
self-esteem
mutual respect
self-improvement
50
All of the costs incurred in running the salon/spa each day is referred to as:
operating expenses
loss
profit
operating loss
51
Services regulated by a cosmetology board or local laws are considered:
post-operative
in-scope
surgical procedures
out-of-scope
52
The science that looks at how individuals perform work & what body movements, tools & equipment benefit health & comfort
economics
ergonomics
public hygiene
personal hygiene
53
What condition occurs when tendons become inflamed?
varicose veins
sore feet
tendonitis
bursitits
54
Workers' Compensation Insurance is needed to protect the:
inventory
customers
salon/spa
employee
55
A form of operation in which an initial purchase fee plus a monthly service charge is paid to the parent corp. is called
a corporation
en entity
a partnership
a franchise
56
The renting of a space, suite or booth by an individual esthetician on a monthly basis is referred to as a(n):
independent contractor
full-service salon/spa
chain salon/spa
independent salon/spa
57
Integrity in simple terms could be described as:
deciding to act ethically only when it suits you
possessing a genius level of intellect
inconsistency of character
doing the right thing
58
Esthetics, as a separate profession in the U.S., did not evolve until the late:
1950s
1960s
1980s
1970s
59
The term used to describe the science of healthful living is:
nutrition
exercise
hygiene
ergonomics
60
Pareto's principle is called the:
50/50 rule
90/10 rule
80/20 rule
60/40 rule
61
Which of the following statements describes what you should do if you are asked a question that seems discriminatory?
answer the question truthfully
politely decline to answer
give a false answer
remain defiantly silent
62
The type of business ownership in which 2 + persons share all costs of opening, operating & maintaining the business is:
corporation
franchise
sole proprietorship
partnership
63
Which of the following terms refers to all money owed?
liabilities
assets
net worth
financial status
64
What is considered the best form of advertising?
direct mail
social media
print ads
word of mouth
65
The highest respect a person can show another is to:
be uninterested in what others have to say
listen
refrain from asking questions
be talkative
66
You can show your commitment to excellence in your career by doing all of the following actions EXCEPT:
keeping pace with what's happening in the industry
learning everything you can in school
avoiding participation in school activities
attending seminars, shows and workshops
67
Which of the following terms defines the study of maintaining and improving the skin?
esthetics
ethical conduct
onychology
personal hygiene
68
Which of the following concepts involves convincing new clients to return and hopefully become lifeong clients?
CRM
client profile
client factor
client retention
69
A set income given to an employee on a weekly or monthly basis is known as:
commission
stock
booth rent
salary
70
The psychology of getting along with others is referred to as:
communication
attitude
personality
human relations