Chapter 1-4

What wrapping technique was introduced when women cut their hair into the short-bobbed style after World War I?

If a dispute arises among your salon members, it is important for you to remain respectful, objective, and ___.

Professionals who practice active listening and have both non-verbal and verbal skills, are effective at _____.

What term refers to having a talent such as painting, acting, cutting hair, applying makeup or doing artificial nails?

What term refers to the daily maintenance of cleanliness through the practice of good healthful habits?

Cosmetology is defined as the ___ of beautifying and improving the skin, nails, and hair.

____ is the unhealthy compulsion to do things perfectly due to the fear of taking risks and making mistakes.

Which action best illustrates the use of ergonomic principles in a salon?

WHich relationship has a vested interest in the success of the stylist?

What is the modern-day term for the waving solution that does not use heat?

How can a licensed cosmetologist best keep abreast of new trends, techniques, products, and information?

What verbal communication with a client assists in determining the client's needs and how to acheive desired results?

What are the three habits mentioned in your text that can keep you from maintaining peak performance?

Arriving to work on time, starting the first client as soon as he or she arrives, and staying on schedule are:

Who coined the name "day spa" in the late 1980s?

Beauty professionals are often held to higher image standards by clients because they view beauty professionals as ____.

In ancient Rome, women used hair color to indicate their class. What color did poor women use to dye their hair?

_____, the child of former slaves, was a pioneer in the modern African American hair care and cosmetics industry.

Shoes worn by stylists while working in the salon should be comfortable, closed-toe, ____, and provide arch support.

Who were the biggest trendsetters in beauty applications in the early twentieth century?

Bending forward and/or twisiting your body to get closer to your client is an example of ____ that will cause injuries.

Effective human relations and ___ skills build lasting client relationships and promote a positive work environment.

Which action would be most helpful in countering the negative effects of repetitive motions?

The science of designing/planning the salon's equipment and tools for maximum comfort, safety, and efficiency is ______.

The most opportune time to discuss your client bookings or the possibility of future advacement with your manager is:

Ancient people around the world used animal hide ______.

Which substance was created by ancient Egyptians from a mixture of ground galena, sulfur, and animal fat?

Regardless of your salon's dress code, your clothing should always be clean, fresh, functional, and ____.

Which action is the best example of a long-term goal?

_____ is based on inner strength and begins with trusting your ability to achieve set goals.

Despite what emotions a person feels, ___ and ___ skills will help people move to the next level in their career?

Cosmetologists may choose to specialize in a specific type of facility. Which facility would be least appropriate?

What was the period in history during which Western civilization made the transition from medieval to modern history?

Which is most important to a successful career & holds the key to individual development and personal motivation?

____, or tact, is the ability to deliver truthful, even sometimes critical or difficult, messages in a kind way.

Professional behavior, a positive attitude, and proper ergonomics are factors that assist in creating a ___.

A no-fragrance salon policy protects clients who have chemical sensitivities and stipulates that members cannot wear __.

What mineral was ground into a fine powder and used to make vermillion, a brilliant red pigment?

What are the four primary aspects of ethical professionals, as mentioned in your text?

When handling a scheduling mix-up with a client, it is recommended that you ____.

An important practical step that promotes effective communication is to ____.

The salon industry depends heavily on its relationships with product distributors, which are referred to as ____.

What term best describes your posture, as well as the way you walk and move?

___ is the conscious act of planning your life with daily, monthly, and yearly goals.

Why did women pinch their cheeks and bite their lips during the Victorian Age?

Which New York chemist introduced the first permanent haircolor in 1932 and founded a company called Clairol in 1935?

Ancient Egyptians were the first civilization to infuse essential oils from ____ for use as perfumes.

What were the royal colors of the Chou Dynasty (circa 1100 BC)?

What are some items that should be included in your hygeine pack, or personal collection of items?

____ unblocks the creative mind and allows fro the exploration of new ideas and solutions.

When communicating with your salon manager, you should be open and doesn't, have correct information, and never ____.

The term cosmetology comes from the ___ word kosmeticos, meaning skilled in the use of cosmetics.

What are three active problem-solving words that should be utilized when building a positive vocabulary?

When making recommendations to a client regarding hair style or color, which of the following criteria should be used?

Your older clients may not like gum chewing, slang, or the use of yeah instead of yes. This is referred to as ______.

During which step of the consultation should you ask the client what at-home pproducts she or he uses?

Your license will unlock countless doors for employment. However, your career must be ____.

What year was the preheat-perm method introduced?

It is essential for beauty practitioners to be well groomed and practice basic hygiene everyday because they ____.

In 1985, a hairdresser, ____, invented the world's first ammonia-free haircolor.

Which action is the best example of a short-term goal?

What symptom results from scheduling too many tasks at one time and then putting them off to complete at a later date?

Listening to the client and then repeating, in your own words, what you think the client is telling you is known as ___.

Being well-groomed advertises the beauty professional's ____ the beauty industry.

One essential part of any business plan is a ____, which establishes the purpose and values of an institution.

Which life skill is most important for a cosmetologist?

What types of injuries are most commonly reported by stylists in salons that do not practice ergonomics?

_____ means to order tasks on a to-do-list from most important to least important.

In which step of the consultation would you counsel clients on salon maintenance and lifestyle limitations?

Which term refers to the identification of long-term and short-term goals?

The process of steam distillation was refined by Avicenna, a ____, around AD 1000.

During which austere and restricitve period in British history (1837-1901) did Queen Victoria reign?

Which Polish immigrant Americanized his name in 1908 and moved to Los Angeles, where he began making and selling makeup?

What is a collection of photos and images of a stylist's work that she or he can use during the consultation?

Every new client should complete a client ___, also called a client questionnaire or consultation card.