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Fall 2019 Final Exam Qualitative Review Flashcards | StudBud
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Fall 2019 Final Exam Qualitative Review
Fall 2019 Final Exam Qualitative Review
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#OM #OperationsManagement #UA
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1
An assembly line is an example of a:
product-focused process.
process-focused process.
repetitive process.
specialized process.
2
The forecasting technique that pools the opinions of a group of experts or managers is known as
jury of executive opinion.
the expert judgment model.
multiple regression.
market survey.
3
What is a drawing of the movement of material, product, or people?
service blueprint
process map
process chart
flowchart
4
Which of the four major categories of quality costs is particularly hard to quantify?
internal failure costs
prevention costs
external failure costs
appraisal costs
5
The two general approaches to forecasting are:
judgmental and qualitative.
qualitative and quantitative.
judgmental and associative.
mathematical and statistical
6
Industrial location analysis typically attempts to:
maximize sales.
minimize costs.
avoid countries with strict environmental regulations.
focus more on human resources.
7
Which of the following methods best considers intangible costs related to a location decision?
locational cost-volume analysis
factor-rating method
crossover methods
the transportation method
8
Which of the following activities takes place most after the mission has been developed?
The firm develops alternative or back-up missions
The functional areas develop their supporting missions.
The functional areas develop their area strategies.
The ten OM decision areas are prioritized.
9
Which of the following is NOT one of the phases of project management?
All listed
planning
budgeting
scheduling
10
Which of the following product development strategies has the highest product development risk?
alliances
acquiring the developer
joint ventures
new internally developed products
11
What is the use of information technology to control machinery?
DFMA
CAM
CAD
QFD
12
An engineering drawing shows the:
dimensions, tolerance, cost, & sales or use volume of a part
dimensions, tolerances, materials, and finishes of a part
cost, materials, tolerances, and lead-time for a component.
cost, dimensions, and machining operations for a component.
13
An operations manager is NOT likely to be involved in:
the design of goods and services
work scheduling to meet the due dates promised to customers.
the quality of goods and services
the identification of customers' wants and needs.
14
One of the similarities between process focus and mass-customization is:
the variety of outputs.
the volume of outputs.
many departments and many routings.
the use of modules.
15
Which of the following statements regarding critical paths is true?
Some activities on the critical path may have slack.
There could be multiple critical paths with the same length
shortest of paths through the network is the critical path
Every network has only one critical path.
16
An assembly chart:
describes the dimensions and finish of each component.
shows an exploded view of the product.
provides detailed instructions on how to perform a task
shows graphically how the product is assembled.
17
Which of the following statements describes job rotation?
worker is allowed to move from one machine to another.
The operator's schedule is flexible.
The job contains a larger number of similar tasks.
The operator works on different shifts on a regular basis.
18
The # of late insurance claim payouts per 100 should be measured w/ what type of control chart?
x-bar chart
R-chart
p-chart
c-chart
19
Most inventory models attempt to minimize:
the number of orders placed.
the number of items ordered.
the likelihood of a stockout.
total inventory-based costs.
20
The center-of-gravity method is used primarily to determine what type of locations?
distribution center locations
call center locations
manufacturing locations
service locations
21
"Quality lies in the eyes of the beholder" is:
a product-based definition of quality.
an unrealistic definition of quality.
a user-based definition of quality
a manufacturing-based definition of quality.
22
Control charts for variables are based on data that come from:
acceptance sampling.
averages of small samples.
averages of large samples.
individual items.
23
Time-series data may exhibit which of the following behaviors?
random variations
seasonality
All listed
trend
24
The "four Ms" of cause-and-effect diagrams are:
material, methods, men, and mental attitude.
material, management, manpower, and motivation.
named after four quality experts
material, machinery/equipment, manpower, and methods.
25
Which of the following shows in schematic form how a product is assembled?
an engineering drawing
an assembly chart
an assembly routing
a process sheet
26
A job shop is an example of a(n):
intermittent process.
repetitive process.
continuous process.
line process.
27
The reason fast food restaurants often are found in close proximity to each other is:
low cost.
they enjoy competition.
availability of skilled labor.
location clustering near high traffic flows.
28
A product in the maturity stage of its life cycle be LEAST concerned with at the present time?
long production runs
standardization
cost cutting
increase capacity
29
A 6-month MA forecast is generally better than a 3-month MA forecast if demand:
follows an upward trend.
follows a downward trend.
exceeds one million units per year.
is rather stable.
30
The transportation model, when applied to location analysis:
minimizes total fixed costs.
minimizes total transportation costs.
minimizes total production and transportation costs.
maximizes revenues.
31
Which of the following industries is most likely to have low equipment utilization?
restaurants
commercial baking
television manufacturing
auto manufacturing
32
Which of the following is not a typical inspection point?
before the product is shipped to the customer
after a costly process
when production or service is complete
upon receipt of goods from your supplier
33
Which of the following is TRUE regarding vision systems?
All listed
They are modest in cost.
They do not become bored.
They are consistently accurate.
34
Which of the following are the primary functions of all organizations?
sales, quality control, and production/operations
marketing, production/operations, and finance/accounting
marketing, human resources, and finance/accounting
production/operations, marketing, and human resources
35
According to the text, what is the most common choice of limits for control charts?
±3 standard deviations
±1 standard deviation
±6 standard deviations
±2 standard deviations
36
Which of the following is an element of inventory holding costs?
housing costs
All listed
investment costs
material handling costs
37
Which of the following statements best characterizes delivery reliability?
a company that has a computerized delivery scheduling system
a company that always delivers at the promised time
a company that always delivers on the same day of the week
a company that delivers more frequently than its competitors
38
The two most basic inventory questions answered by the typical inventory model are:
timing of orders and cost of orders.
timing of orders and order quantity.
order quantity and cost of orders.
order quantity and service level.
39
Three broad categories of definitions of quality are:
Pareto, Shewhart, and Deming.
product quality, service quality, and organizational quality
low-cost, response, and differentiation.
user based, manufacturing based, and product based.
40
Which of the following is NOT a step in the forecasting process?
Select the forecasting model.
Determine the use of the forecast.
Eliminate any assumptions.
Determine the time horizon of the forecast.
41
Which of the following would NOT be an operations function in a commercial bank?
teller shceduling
maintenance
auditing
collection
42
The three major types of forecasts used by organizations in planning future operations are:
economic, technological, and demand.
exponential smoothing, Delphi, and regression.
causal, time-series, and seasonal.
strategic, tactical, and operational.
43
ABC analysis is based upon the principle that:
all items in inventory must be monitored very closely.
an item is critical if its usage is high.
more time should be spent on class "C" items
usually a few critical items, & many less critical items
44
The total outputs produced by the transformation process divided by the total of the inputs is:
greater in manufacturing than in services.
utilization.
defined only for manufacturing firms.
multifactor productivity
45
The primary purpose of the mean absolute deviation (MAD) in forecasting is to:
remove random variations.
measure forecast accuracy.
eliminate forecast errors.
estimate the trend line.
46
All of the following decisions fall within the scope of operations management EXCEPT for:
managing quality.
location strategy.
design of goods and services.
creating the company income statement.
47
ABC analysis divides on-hand inventory into three classes, usually based on what?
item quality
annual dollar volume
the number of units on hand
unit price
48
Cost cutting in international operations can take place because of:
lower indirect costs.
All listed
lower taxes and tariffs.
lower wage scales.
49
Which of the following represents an opportunity for generating a new product?
economic change, such as rising household incomes
changes in professional standards
All listed
understanding the customer
50
A product-focused process is commonly used to produce:
low-volume, high-variety products.
high-volume, low-variety products.
low-variety products at either high- or low-volume.
high-volume, high-variety products.
51
Which of the following is NOT a service design technique used to increase service efficiency?
increase customer interaction
limit the options
automation
delay customization
52
Why is Northern Mexico used as a cluster for electronics firms?
NAFTA
venture capitalists located nearby
natural resources of land and climate
high traffic flows
53
Which of the following phrases best describes process focus?
high fixed costs, low variable costs
low volume, high variety
Finished goods are usually made to a forecast and stored.
Operators are less broadly skilled
54
Which of the following attributes is most typical of a service?
easy to automate
mass production
production and consumption occur simultaneously
tangible
55
One use of short-range forecasts is to determine:
planning for new products.
facility location.
job assignments.
capital expenditures.
56
Which of the following is not one of the strategies for improving service productivity?
self-service
scheduling
automation
mass customization
57
What is a network of organizations and activities that supply a firm with goods & services?
provider network
supply tree
supply chain
vendor network
58
Which of the following statements regarding PERT analysis is true?
Only critical activities contribute to the project variance.
Most likely time is equivalent to the expected activity time
Project variance is the sum of all activity variances.
Each activity has two estimates of its duration.
59
Globalization of the location decision is the result of all EXCEPT which of the following?
high differences in labor costs
higher quality of labor overseas
market economics
ease of capital flow between countries
60
The expected activity time in PERT analysis is calculated as:
average of the optimistic, pessimistic, & most likely times
sum of the optimistic, pessimistic, and most likely times.
the sum of the activity variances, divided by six.
weighted average of a, m, and b
61
What is the most critical phase in product life cycle assessment?
production
purchasing
shipping
product design
62
When should product strategy focus on forecasting capacity requirements?
at the maturity stage of the product life cycle
at the introduction stage of the product life cycle
at the growth stage of the product life cycle
at the decline stage of the product life cycle
63
A store is more likely than a manufacturer to consider___in making a location decision
transportation costs
cost of raw materials
appearance/image of the location
taxes
64
A location decision for an appliance manufacturer would tend to have what type of focus?
focus on finding very highly skilled technicians
revenue focus
cost focus
environmental focus
65
Reducing the complexity of a product & improving a product's maintainability are activities of:
product-by-value analysis.
product lifecycle management (PLM).
organizing for product development.
manufacturability and value engineering.
66
A location decision for a department store (eg, Macy's) would tend to have what type of focus?
environmental focus
cost focus
revenue focus
labor focus
67
Which of the following statements is true?
External conditions are shaped by corporate mission.
Corporate mission is shaped by functional strategies.
Functional strategies are shaped by corporate strategy.
Corporate strategy is shaped by functional strategies.
68
Which of the following is NOT one of the four main types of inventory?
work-in-process inventory
maintenance/repair/operating supply inventory
safety stock inventory
raw material inventory
69
In location planning, environmental regulations, cost & availability of utilities, & taxes are:
regional/community factors.
global factors.
site-related factors.
country factors.
70
Natural variations:
when grouped, form a pattern, or distribution.
affect almost every production process.
All listed
are tolerated, within limits, when a process is in control
71
A Six Sigma program has how many defects per million?
6 times the sdtandard deviation
3.4
34
1000
72
The 10 strategic operations management decisions include:
All listed
maintenance.
layout strategy.
process and capacity design.
73
Which is NOT a top consideration in choosing a country for a facility location?
zoning regulations
availability of labor and labor productivity
exchange rates
attitude of governmental units
74
Which technologies could enable a cashier to scan the entire contents of a shopping cart
ASRS
AGV
CAD/CAM
RFID
75
According to the manufacturing-based definition of quality:
depends on how well the product fits consumer preferences
it is the degree to which a product conforms to standards
quality lies in the eyes of the beholder.
even though quality cannot be defined, you know what it is.
76
Process redesign:
is the fundamental rethinking of business processes
tries to bring about dramatic improvements in performance.
is sometimes called process reengineering.
All listed
77
Which of the following is NOT one of the major categories of costs associated with quality?
internal failure costs
external failure costs
garbage costs
prevention costs
78
Which of the following would NOT generally be a motive for a firm to hold inventories?
to decouple various parts of the production process
to hedge against inflation
to take advantage of quantity discounts
to minimize holding costs
79
Which of the following is a function of inventory?
to hedge against inflation
to take advantage of quantity discounts
All listed
to decouple various parts of the production process
80
The service sector has lower productivity improvements than the manufacturing sector because:
service sector productivity is hard to measure.
quality of output is lower in services than manufacturing.
services usually are labor-intensive.
service sector uses less skilled labor than manufacturing.
81
In time series, which of the following cannot be predicted?
random variations
large increases in demand
seasonal fluctuations
cycles
82
What is the statistical process chart used to control the number of defects per unit of output?
c-chart
x-bar chart
R-chart
p-chart
83
Assignable variation:
is the same as random variation.
is a sign that a process is under control.
is variation that cannot be traced to a specific cause.
is to be identified and investigated.
84
What is a system that stores & displays information that can be linked to a geographic location
AIS
GIS
LOC
GLOC
85
The usual purpose of an R-chart is to signal whether there has been a:
gain or loss in dispersion.
change in the consumer's risk.
change in the central tendency of the process output.
change in the percent defective in a sample.
86
Projects such as road building and plane building are:
well-defined
ill-defined
agile
None listed
87
What term is given to those individuals with a vested interest in an organization?
alumni
stakeholders
vestors
invesors
88
A fishbone chart is also known as a:
Kaizen diagram
poka-yoke diagram.
Kanban diagram.
cause-and-effect diagram.
89
Every network has at least one critical path.
TRUE
FALSE
90
Reasons to study operations management include learning about:
All listed
a costly part of the enterprise.
how goods and services are produced.
how people organize themselves for productive enterprise.
91
Which of the following is not an advantage of outsourcing?
gaining outside expertise
outsourcing core competencies
improving operations and service
cost savings
92
A project organization:
often fails if the project cuts across organizational lines
most helpful for ongoing projects with no termination date.
appropriate only in construction firms.
is effective for companies with multiple large projects.
93
Which of the following is NOT a characteristic of exponential smoothing?
smoothes random variations in the data
has minimal data storage requirements
uses an easily altered weighting scheme
weights each historical value equally
94
Which of the following has made the LEAST progress along its product life cycle?
3D printing
Xbox 360
Boeing 787
Video physical rentals
95
The process improvement technique that sorts the vital few from the trivial many is:
Pareto analysis.
benchmarking.
Taguchi analysis.
Deming analysis.
96
Which of the following is LEAST likely to be a low-cost leadership competitive advantage?
inventory management
low overhead
effective capacity use
broad product line
97
Increasing the number of periods in a MA will accomplish more smoothing, but at the expense of
stability
accuracy
sensitivity to real changes in the data.
manager understanding.
98
When sample measurements falls inside the statistical process control limits, it means that:
each unit manufactured is good enough to sell.
the process output exceeds the requirements.
the process limits cannot be determined statistically.
if there is no pattern in the samples, it is in control
99
The c-chart signals whether there has been a:
change in the central tendency of the process output.
change in the percent defective in a sample.
gain or loss in uniformity.
change in the number of defects per unit.
