MOCK EXAM #1

Effective communication is essential to understanding the message has been received and understood.

The Detroit Police Department used the first one way radio communications in 1928

coordinates a response to a disaster that has occurred in the US, that overwhelms the resourced on local and state

is the key when determining the order in which incidents will be dispatched for service.

An apartment fire is considered to be what type of fire

Misdemeanor: A criminal offense that is punishable by imprisonment in a ____ correctional facility for up to a year

PSTs should use phonetics to clarify information, such as confirming a tag number or the spelling of a name. (

A portable device which can analyze the heart rhythm and deliver an electrical shock to restore the heart to

the bridge between the agency and the public and is responsible for sharing information with news and journalism out

The two most common court settings that a PST would be subpoenaed for are trials and

All of the following are factors essential to providing excellent customer service except

What types of stress reactions are denial, confusion, and memory impairment?

allows emergency responders to reach across jurisdictional boundaries to supplement the requesting agency’s resource

Members of upper management are privy to the info that is discussed during Critical Incident Stress Management session

It is the PST’s responsibility to help maintain officer safety by relaying information quickly and accurately.

What types of stress reactions are irritability, feeling overwhelmed and depression

This is the single most important piece of information to be obtained by a PST

The internet based technology that allows callers to send text messages, photos and videos to PSAPs is known as

In 1989, the Wireless Communications and Public Safety Act took effect

Helicopters or planes used to drop water or fire retardant in large quantities

used by EMS to grade the severity of a traumatic injury and determine the need to transport to a designated

To be eligible for 911 PST renewal certification, the certificate holder must complete 40 hours of renewal training

Effective communication is essential to understanding the message has been received and understood.

The five types of normal and expectable stress reactions are cognitive, emotional, physical, behavioral and spiritual

All agencies use the term “Code 3” to indicate an emergency response

Civil complaints involve disputes between private individuals or involving contractual matters and are non-criminal

These items are exempt from disclosure as per Chapter 119, F.S.

Which is not an example of personal stress management practices

Which is not a community resource

_____ is feelings of deep sympathy and sorrow for another who is stricken by misfortune and wanting to alleviate it.

Medical calls may require a law enforcement response if crowd/traffic control is needed

Vehicle crashes with numerous patients is one example of an MCI

Narco Terrorism is a result of cultivation and distribution of controlled substances and monies

During a MCI, it is the responsibility of the PST to make notifications to local and state agencies

All hospitals have a designated trauma center

Verbal communication skills include leaning forward, smiling and nodding

TERT is the acronym for Telecommunicator Emergency Response Taskforce

The PST must be able to differentiate between emergency and non-emergency incidents

The 911 PST Certification requires students to participate in an approved training program consisting of at least

The software that keeps records organized, easy to archive, and recall is known as

Law enforcement may be required to respond to some fire or EMS calls

The ____ investigates transportation crashes and can issue safety recommendations for improvements

FEMA stands for

The primary responsibility of a call taker is to answer inbound 911 calls, non-emergency calls, and

Non-emergency calls do not need to be placed on hold in order to answer incoming 911 calls.

Past event: the event was committed in the past or at an unknown time, but a law enforcement response is

Which of the following is not part of the 6 W’s?

Major fires involving death or arson should be reported to the county and state watch office or warning point.

Edema means

It is important for the PST to extract all pertinent information from the caller

t is important to give as much information as you can when asked questions in court

Non-verbal communication skills include listening for background noise

The principles of honor, morality and accepted rules of conduct that govern an individual are known as

PSTs should never change their communication style based on their caller.

Prioritization is not a factor when determining the order in which incidents will be handled

When completing logs, forms and files appropriately, the PST should always use plain English

HIPAA was designed to protect patients from disclosure of protected oral, written or Electronic health information

In-progress: the event is still being committed, there is ____threat to life or property and requires immediate dispatch

Hostage situation is defined as a situation involving an individual being held against their will

PSTs should remain professional, no matter the circumstance, by using industry jargon with callers seeking assistance.

Barricaded subject: a subject that has blocked themselves in an area

ANI is the acronym for

A MAYDAY is an internationally recognized distress signal

Truck which carries large amounts of foam to fight fires accelerated by airplane fuel.

Written or typed words such as those used with TDD/TTY are part of non-verbal communication.

As a public servant, a PST is held to a higher standard of professionalism

When completing forms and logs, using codes and ten signals is appropriate

The abbreviation for Intoxication from ethyl alcohol is

Bunker gear is protective clothing worn by fighter fighters while working an active fire incident.

Ch. 119 provides protection to prevent which certain types of info from being released in a public records request

Symptoms of a diabetic emergency may mimic those of

The ___ is a 24/7 clearing house which holds and shares information with local, state, and federal entities.

is a hospital unit equipped and staffed to provide care to patients with acute and life threatening traumatic injuries

Multi-functional dexterity means the individual must be able to _______ at the same time with accuracy

When giving testimony during a hearing if you are unsure of the answer the best thing to do would be to take a guess

For HAZMAT events, callers should be advised to get as close as possible to the product

The acronym PSAP stands for

NFPA is the acronym for

When transferring a caller to another PSAP, the PST can disconnect once they confirm the correct PSAP has been reached

the skill, good judgment, and respectful behavior that is expected from a person who is trained to do a job well

The acronym CYMBALS is commonly used to obtain standard vehicle description

PSTs in a call taker position may be utilized to process requests for field units.

To be eligible for 911 PST renewal certification, the certificate holder must complete 40 hours of renewal training.

Who can enforce changes for the grounding of an aircraft?

PSTs should be willing to go the extra mile to provide excellent customer service to callers

Florida gives the DEM the responsibility of maintaining a statewide emergency management program

Law enforcement agencies often use a similar terminology and acronyms to describe incidents and systems

A Telecommunicator can be held criminally liable if they violate a law or statute

The Enhanced 911 system includes

Fl. gives each of the 67 counties the responsibility of maintaining emergency management programs at the county level

All of the following are components of good interpersonal skills except:

A non-emergency event which may not require immediate response

HIPAA law, CJIS security policy, and agency protocols all have a role in dictating which information can be disseminated

A Cerebrovascular Accident, or CVA, is commonly referred to as a

PSTs contribute to EMS safety by