Anticipating needs of customers and coworkers is an example of:

demonstrating customer service skills

Acquiring industry-related professional skills and knowledge (e.g., credentials/certifications) is an example of:

continuous learning and adaptability

Establishing expectations, roles and goals is an example of:

collaborating with team members

Protecting confidentiality (e.g., protecting login information and customer information) is an example of:

demonstrating an understanding of information security

Understanding software and applications is an example of:

maintaining working knowledge of current IT systems

Negotiating diplomatic solutions to interpersonal and workplace issues is an example of:

demonstrating conflict-resolution skills

Performing calculations like percentages and conversions is an example of:

applying mathematical skills to job-specific tasks

Reading and correctly interpreting workplace documents is an example of:

demonstrating reading and writing skills

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WRS: Interpersonal Skills & Professional Competencies

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Questions for identifying the Interpersonal Skills & Professional Competencies

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Questions 10

Answers

1
Anticipating needs of customers and coworkers is an example of:
demonstrating customer service skills
managing time and resources
demonstrating big-picture thinking
demonstrating listening and speaking skills
2
Acquiring industry-related professional skills and knowledge (e.g., credentials/certifications) is an example of:
managing time and resources
professionalism
career- and life-management skills
continuous learning and adaptability
3
Establishing expectations, roles and goals is an example of:
demonstrating professionalism
demonstrating career- and life-management skills
demonstrating big-picture thinking
collaborating with team members
4
Protecting confidentiality (e.g., protecting login information and customer information) is an example of:
maintaining working knowledge of current IT systems
demonstrating an understanding of information security
demonstrating big-picture thinking
demonstrating workplace safety
5
Understanding software and applications is an example of:
demonstrating information-literacy skills
demonstrating proficiency with technologies to a specific occupation
demonstrating an understanding of information security
maintaining working knowledge of current IT systems
6
Negotiating diplomatic solutions to interpersonal and workplace issues is an example of:
demonstrating customer-service skills
demonstrating conflict-resolution skills
demonstrating respect for diversity
demonstrating continuous learning and adaptability
7
Adhering to OSHA standards and instructor and manufacturer guidelines is an example of:
demonstrating workplace safety
demonstrating proficiency on machines common to a specific occupation
demonstrating professionalism
collaborating with team members
8
Performing calculations like percentages and conversions is an example of:
collaborating with team members
demonstrating career- and life-management skills
demonstrating reading and writing skills
applying mathematical skills to job-specific tasks
9
Developing a plan of work is an example of:
managing time and resources
demonstrating career- & life-management Skills
demonstrating customer-service skills
applying job-specific mathematics skills
10
Reading and correctly interpreting workplace documents is an example of:
applying time-, task-, and resource-management skills
demonstrating critical-thinking and problem-solving skills
demonstrating customer-service skills
demonstrating reading and writing skills

WRS: Interpersonal Skills & Professional Competencies Flashcards | StudBud