Ch. 3 Foundations Communicating for Success

What tool should you use to put your clients at ease about your technical abilities?

When is it appropriate to argue with clients?

Which of these is considered a legal document?

_ clients can greatly affect the shop's flow, causing setbacks in the appt calendar and make you late for other services

_______ is effectively the basis of all long-lasting relationships with clients and coworkers

The 'review' step is the most critical of the consultation process because _______

How much time should you schedule for a consultation with a first-time client?

When bringing issues or problems to your supervisor or manager, it is important to _________

If a client is dissatisfied with a service, what is one of the first steps you should take?

Listening to the client and then repeating, in your own words, what you think the client is telling you is known as ____

When you help the client select a style that is reflective of their body shape and entire lifestyle, you are describing?

What is the very first thing you should do when meeting a new client?

A(a) ______ is also known as a client questionnaire

As you interact and communicate with fellow coworkers, remember to treat everyone with _______

In dealing with conflicts that may occur between your coworkers, it is important to _______

You should be attentive with all clients _______

Why is customer service important in beauty and wellness professions?

What is true of listening?

The most important communication you will have with your client is a(n) ________ which helps to determine their needs

What is a good description of a client who should be scheduled at the end of the day?

Body language is ________

Why should client consultations be performed with as much privacy as possible?

Which is the best example of constructive criticism?

A proactive method for moving toward a successful career is to approach your employee evaluation sessions with a _______

The best way to understand others is to begin with a firm understanding of ________