The time to learn about a potential employer is _______.

before the application is submitted

What is an important practice in writing to avoid errors that can cost time and money?

proofreading the work for accuracy

If you see a potential source of delay on a project,

notify your supervisor immediately

One of the most important and productive methods to identify job opportunities is by ______.

networking with family and friends

A supervisor wants you to insert a plug into a water supply line for a pressure test. He says

Insert the plug into the supply line to do a pressure test

Special features in books that help readers locate information include

tables of content, indexes, and glossaries

When looking for a specific installation procedure in a manual, the way to find the information

is to identify the correct section and go straight there

When a problem-solving team includes a closed-minded person, that individual is one who

distrusts any new ideas and resists change

The rough draft of a document you are writing should

follow an outline and incorporate your research

Critical thinking is the process of _______.

evaluating information, then reaching a conclusion

Which of the following is the best advice for sending an email?

Treat a business email the same you treat a business letter

It is not professional to offer constructive criticism if you

cannot suggest an alternative method

Why is it important to follow a plan through once it is implemented?

to be sure the results are what you are looking for

Which of the following is one disadvantage to using email versus paper-based delivery?

Emails are not as private as paper-based documents

Good communication on the job site

affects safety, schedules, and budgets

During a job search, it is a good practice to _______.

look for jobs that match your skills and experience

In the study of communication, noise is best defined as

interference with the message being heard or understood

If someone does not understand what a speaker is saying, he or she should

ask the speaker questions for clarification

Being dependable means

showing up for work on time, every day

studbud

Assign. Wk 4/3/20 1st yr

80 termsStudBud Administration11 plays

Basic Communication skills #1 2017-18: soft skills Basic Communication Skills #2 2017-18: soft skills Employability Skills #3 2017-18: #soft skills Employability Skills #2 2017-18: soft skills Employability skills #1 2017-18: soft skills

Flashcards80 cardsFPractice quizPHost liveL

Questions 80

Answers

1
When reading instructions or a series of steps, one should
read the directions completely
throw them away
read only the steps that he or she does not know
perform the steps even if he or she doesn't understand them
2
Most employers advertise job openings _____.
on the internet
on charts
in the local newspaper only
at Ramey's
3
A company's documented philosophy is called its __________.
business plan
administrative structure
Socrates plan
mission statement
4
After putting a solution to a problem into effect, it is important to ______.
develop a business plan for it
stop considering other solutions
do nothing
monitor the results
5
The time to learn about a potential employer is _______.
during the first week of employment
during the interview
before the application is submitted
do not bother yourself with this nonsense
6
What is an important practice in writing to avoid errors that can cost time and money?
have your little sister or brother write it
write in text message style
always writing in the first person
proofreading the work for accuracy
7
Positive or negative interactions affect
tool use
managerial skills
work schedules
relationships
8
If you see a potential source of delay on a project,
notify your supervisor immediately
ask a co-worker to determine the problem
stop working on your task until the problem is solved
monitor the problem until it reaches an urgent stage
9
The process of solving disagreements between co-workers is called
addressing conflict
conflict resolution
relationship crafting
tactfulness
10
Being self-confident and an effective communicator are signs that a worker may be a(n)
bully
undependable
leader
ineffective craftworker
11
Someone who can vouch for your skills, experience, and work habits is called a(n) _____.
entrepreneur
interviewer
your mama
reference
12
Conflict resolution is considered to be a(n)
sign of a good welder
sign of weakness
important relationship skill
unacceptable in the workplace
13
Real listening is
unnecessary
tedious
an active process
an art
14
The way you speak, act, and interact with others is referred to as your
fear of change
work ethic
self-presentation skills
professionalism
15
A common barrier to effective problem solving includes ______.
procrastination
overwork
fear of change
idiocracy
16
A person who works without constant supervision is showing
self-presentation
respect
fortitude
initiative
17
One of the most important and productive methods to identify job opportunities is by ______.
posting a "seeking employment" ad
networking with family and friends
playing video games
trying to call human resource offices directly
18
A supervisor wants you to insert a plug into a water supply line for a pressure test. He says
Insert the plug into the supply line to do a pressure test
Insert that one plug into the pipe
Put the plug in
Get the water supply line ready for the pressure test.
19
When everyone in a group is focused on the final objective, it is called
being team players
being goal-oriented
taking initiative
being leaders
20
Working with others to meet common goals is an example of
critical thinking
technical skills
teamwork
behavioral skills
21
A worker is verbally abusing another worker, sometimes physically, this is called
racism
age discrimination
bullying
sexual harassment
22
Special features in books that help readers locate information include
drawings and photographs
tables of content, indexes, and glossaries
safety related cautions and warnings
dictionaries and encyclopedias
23
When looking for a specific installation procedure in a manual, the way to find the information
study the terms in the glossary
flip open the manual and point
start reading the book from the beginning
is to identify the correct section and go straight there
24
Before employment begins, candidates for construction jobs must often ______.
pass a driving test
pass a rescuer's first aid test
listen to tapes of mystical sounds
take and pass a drug test
25
If the content of a conversation is technical in nature, including lots of data, be sure to
take notes
have the speaker repeat the key information
ask others to summarize
check to see if the information is true
26
Where can a reader look to discover if a book has a chapter on a particular topic?
Appendix
Table of contents
Glossary
Index
27
When a problem-solving team includes a closed-minded person, that individual is one who
lacks work ethics
does not get along with others
distrusts any new ideas and resists change
tries to sabotage the project
28
Depending on the type of project and region of work, the most expensive part of a project is
tools
labor
lunch
equipment rental
29
The rough draft of a document you are writing should
be the last thing you write
be all you can be!
follow an outline and incorporate your research
be as close to perfect as possible
30
Critical thinking is the process of _______.
distrusting new ideas
searching for jobs, then applying and interviewing
evaluating information, then reaching a conclusion
giving up trying to fix a problem
31
The three categories of leadership are hands-off,democratic, and
conservative
autocratic
liberal
automatic
32
Zero tolerance refers to an employer's policy regarding
being sick
training
alcohol and drug abuse
overtime
33
The first step to solving a problem is to
find a solution
ignore it
define it
have a plan
34
Broad term identifying negative social behavior based on race, disabilities, sex, religion, etc
cyberbullying
racism
harassment
absenteeism
35
Which of the following is the best advice for sending an email?
Spelling and grammar do not matter in email communication
Type it as fast as possible and hit send
Ask siri to create and send it for you
Treat a business email the same you treat a business letter
36
It is not professional to offer constructive criticism if you
do not know the other person
give an opinion
cannot get along with the other person
cannot suggest an alternative method
37
Barbiturates
accelerate their reaction time
slow their reaction time
hallucinate
be deprived of oxygen
38
Constructive criticism should not be given unless
you feel it is your business
the supervisor tells you to do so
someone asks your opinion
you can also be complimentary
39
Why is it important to follow a plan through once it is implemented?
to look for other opinions
To be sure there are no other options
to be sure the results are what you are looking for
to make sure you can charge more money for the project
40
Which of the following is one disadvantage to using email versus paper-based delivery?
Emails are harder to write
The spell-checker is unreliable
Emails are not as private as paper-based documents
Emails are for white collar employees only
41
It is good to attain a job with benefits
False
True
42
Good communication on the job site
cannot be learned
affects safety, schedules, and budgets
takes too much time
will make you popular
43
During a job search, it is a good practice to _______.
avoid jobs that require additional learning
hope one falls out of the sky
apply for a position with low skill
look for jobs that match your skills and experience
44
Which of the following is an example of positive verbal communication on the job?
Ducking out of team discussions
Tuning out when someone is speaking
Giving and taking instructions
Talking over or interrupting another person
45
Who plans, coordinates, and controls a project's progress, or a portion thereof?
project manager
architect
civil engineer
I Robot
46
In the study of communication, noise is best defined as
people interrupting someone who is thinking
discussing things that are off the main topic
thoughts that distract the listener
interference with the message being heard or understood
47
Making meetings last longer shows that you want to encourage others to work hard
true
false
48
If someone does not understand what a speaker is saying, he or she should
ignore that part of the conversation
ask other people what they think the speaker means
try to figure it out on his or her own
ask the speaker questions for clarification
49
Bold fonts can be used to indicate that words
have recently been changed
are illustrated below
are important
are worthless
50
Being dependable means
reporting co-workers who stretch out lunch hours and breaks
finishing tasks no earlier than their scheduled date
showing up for work on time, every day
leaving work early once you've finished a task
51
You will never stop learning better ways to solve problems if you are open to ______.
change
evaluation
promotion
partying
52
When does constructive criticism work best?
When offered by a member of management
When offered occasionally
when offered by someone of another trade
When offered often
53
A reader that wants to find any mention of a certain topic in a book can look in the
appendixes
index
table of contents
glossary
54
Nonverbal communication is best for communicating
instructions for installing new equipment
complex ideas
what a person desires
feelings and attitudes
55
Text messages are best used for
detailed or complex information
long conversations
telling people how one feels
brief messages that should be viewed immediately
56
A common problem on the job site that contributes to delays is
closed-mindedness
personality conflicts
fear of change
absenteeism
57
When preparing a resume, you should _______.
avoid any use of bulleted lists
not mention any certifications
Ask your mom to do it
format the information chronologically
58
When is the best place and time to give assembly instructions?
In the break room while people are snacking and watching TV
In a quiet place when they are fresh and not too tired
In the work area right at the end of their shift
In the lunchroom while they are eating
59
To resolve a conflict with a co-worker, it is best to
first admit there is a conflict
ignore it
immediately tell your supervisor
think about it for a while
60
Folding your arms in front of you makes it seem as if you are
distant and unwilling to talk
the group leader
warm and friendly
very angry
61
If you finish a task, looking for another task to do in the remaining time is referred to as
stealing someone else's job
taking initiative
brown nosing
being tardy
62
To find a solution everyone can agree on, you may have to
come up with more than one solution
compromise
let someone else solve the problem
discuss it with your supervisor
63
Common documents that construction professionals need to read on the job include
legal briefs, permits, and subpeoenas
literary reviews, argumentation papers, and essays
warrants, mugshots, and bail bonds
construction drawings, code books, and installation manuals
64
To progress steadily through your career, you will need to develop and learn how to use
texting skills
leadership skills
studying skills
diversity skills
65
_________ create the design of the building structure.
architect
estimator
Marvin the Martian
engineer
66
Before becoming a leader, all craftworkers must wait until they have a great deal of experience
True
False
67
If you are in the middle of a task and you receive a personal phone call,
put the caller on hold until you complete the task
continue working and do not answer
tell the caller you don't have time to talk
hand the phone to a co-worker
68
When a person's reading skills are poor, it typically causes him or her to
file for disability
never make it past the entry level
rewrite the materials themselves
avoid reading technical information
69
__________ analyze the architect's drawings to make the design possible.
civil engineer
lead carpenter
plumber
superintendent
70
After you finish writing a rough draft, you should
have a rest and then review and revise
do some research
check for spelling or grammar errors
tell someone how important you are
71
Many of the rules that apply to writing paper-based documents also apply to
leaving voice messages
writing emails
taking orders
communicating with your supervisor
72
Which is a typical example of an item a construction worker might read on a regular basis?
Summons
Roadmap
Newspaper
Materials list
73
What is banned in some workplaces because it can cause wasted time ,accidents, etc.?
watches
cellphones
pagers
hearing aids
74
When making a telephone call, start by
explaining the purpose of your call
identifying yourself
asking who you are talking to
making small talk
75
Which of the following are examples of positive nonverbal communication?
giving compliments to others and encouraging them
telling people all of the information they need
speaking with an even tone and looking away most of the time
Sit up straight, keep a clean work-space, and look at people
76
When listening to instructions, to insure listeners get all the information
ask questions, but wait until the person has stopped talking
take notes, ask questions, and repeat the instructions
read a book about the topic later
take notes and compare them with other co-workers' notes
77
In the construction industry, a codebook provides
codes to decode nuclear bombs
codes and standards, such as building or electrical codes
passwords for local clubhouses
the keypad entry codes for locked work areas
78
An important attribute of an effective speaker is the ability to
explain and simplify complex topics
conduct multiple conversations with workers
inject humor on the job site with practical jokes
make others feel too inferior to speak openly
79
To put an end to personal bullying, one of the most critical things an employee can do is
stage an intervention
confront the person one-on-one
carefully document the events when they happen
avoid the person in spite of work assignments
80
A co-worker asks you to hand her a tool, but is not specific. The most appropriate response is
Get it yourself
I'm sorry which tool do you need?
How am I supposed to figure out which tool you need?
I am too busy; ask someone else.

Assign. Wk 4/3/20 1st yr Flashcards | StudBud

Assign. Wk 4/3/20 1st yr

80 termsStudBud Administration11 plays

Flashcards80 cardsFPractice quizPHost liveL

Questions 80

Answers

1
When reading instructions or a series of steps, one should
read the directions completely
throw them away
read only the steps that he or she does not know
perform the steps even if he or she doesn't understand them
2
Most employers advertise job openings _____.
on the internet
on charts
in the local newspaper only
at Ramey's
3
A company's documented philosophy is called its __________.
business plan
administrative structure
Socrates plan
mission statement
4
After putting a solution to a problem into effect, it is important to ______.
develop a business plan for it
stop considering other solutions
do nothing
monitor the results
5
The time to learn about a potential employer is _______.
during the first week of employment
during the interview
before the application is submitted
do not bother yourself with this nonsense
6
What is an important practice in writing to avoid errors that can cost time and money?
have your little sister or brother write it
write in text message style
always writing in the first person
proofreading the work for accuracy
7
Positive or negative interactions affect
tool use
managerial skills
work schedules
relationships
8
If you see a potential source of delay on a project,
notify your supervisor immediately
ask a co-worker to determine the problem
stop working on your task until the problem is solved
monitor the problem until it reaches an urgent stage
9
The process of solving disagreements between co-workers is called
addressing conflict
conflict resolution
relationship crafting
tactfulness
10
Being self-confident and an effective communicator are signs that a worker may be a(n)
bully
undependable
leader
ineffective craftworker
11
Someone who can vouch for your skills, experience, and work habits is called a(n) _____.
entrepreneur
interviewer
your mama
reference
12
Conflict resolution is considered to be a(n)
sign of a good welder
sign of weakness
important relationship skill
unacceptable in the workplace
13
Real listening is
unnecessary
tedious
an active process
an art
14
The way you speak, act, and interact with others is referred to as your
fear of change
work ethic
self-presentation skills
professionalism
15
A common barrier to effective problem solving includes ______.
procrastination
overwork
fear of change
idiocracy
16
A person who works without constant supervision is showing
self-presentation
respect
fortitude
initiative
17
One of the most important and productive methods to identify job opportunities is by ______.
posting a "seeking employment" ad
networking with family and friends
playing video games
trying to call human resource offices directly
18
A supervisor wants you to insert a plug into a water supply line for a pressure test. He says
Insert the plug into the supply line to do a pressure test
Insert that one plug into the pipe
Put the plug in
Get the water supply line ready for the pressure test.
19
When everyone in a group is focused on the final objective, it is called
being team players
being goal-oriented
taking initiative
being leaders
20
Working with others to meet common goals is an example of
critical thinking
technical skills
teamwork
behavioral skills
21
A worker is verbally abusing another worker, sometimes physically, this is called
racism
age discrimination
bullying
sexual harassment
22
Special features in books that help readers locate information include
drawings and photographs
tables of content, indexes, and glossaries
safety related cautions and warnings
dictionaries and encyclopedias
23
When looking for a specific installation procedure in a manual, the way to find the information
study the terms in the glossary
flip open the manual and point
start reading the book from the beginning
is to identify the correct section and go straight there
24
Before employment begins, candidates for construction jobs must often ______.
pass a driving test
pass a rescuer's first aid test
listen to tapes of mystical sounds
take and pass a drug test
25
If the content of a conversation is technical in nature, including lots of data, be sure to
take notes
have the speaker repeat the key information
ask others to summarize
check to see if the information is true
26
Where can a reader look to discover if a book has a chapter on a particular topic?
Appendix
Table of contents
Glossary
Index
27
When a problem-solving team includes a closed-minded person, that individual is one who
lacks work ethics
does not get along with others
distrusts any new ideas and resists change
tries to sabotage the project
28
Depending on the type of project and region of work, the most expensive part of a project is
tools
labor
lunch
equipment rental
29
The rough draft of a document you are writing should
be the last thing you write
be all you can be!
follow an outline and incorporate your research
be as close to perfect as possible
30
Critical thinking is the process of _______.
distrusting new ideas
searching for jobs, then applying and interviewing
evaluating information, then reaching a conclusion
giving up trying to fix a problem
31
The three categories of leadership are hands-off,democratic, and
conservative
autocratic
liberal
automatic
32
Zero tolerance refers to an employer's policy regarding
being sick
training
alcohol and drug abuse
overtime
33
The first step to solving a problem is to
find a solution
ignore it
define it
have a plan
34
Broad term identifying negative social behavior based on race, disabilities, sex, religion, etc
cyberbullying
racism
harassment
absenteeism
35
Which of the following is the best advice for sending an email?
Spelling and grammar do not matter in email communication
Type it as fast as possible and hit send
Ask siri to create and send it for you
Treat a business email the same you treat a business letter
36
It is not professional to offer constructive criticism if you
do not know the other person
give an opinion
cannot get along with the other person
cannot suggest an alternative method
37
Barbiturates
accelerate their reaction time
slow their reaction time
hallucinate
be deprived of oxygen
38
Constructive criticism should not be given unless
you feel it is your business
the supervisor tells you to do so
someone asks your opinion
you can also be complimentary
39
Why is it important to follow a plan through once it is implemented?
to look for other opinions
To be sure there are no other options
to be sure the results are what you are looking for
to make sure you can charge more money for the project
40
Which of the following is one disadvantage to using email versus paper-based delivery?
Emails are harder to write
The spell-checker is unreliable
Emails are not as private as paper-based documents
Emails are for white collar employees only
41
It is good to attain a job with benefits
False
True
42
Good communication on the job site
cannot be learned
affects safety, schedules, and budgets
takes too much time
will make you popular
43
During a job search, it is a good practice to _______.
avoid jobs that require additional learning
hope one falls out of the sky
apply for a position with low skill
look for jobs that match your skills and experience
44
Which of the following is an example of positive verbal communication on the job?
Ducking out of team discussions
Tuning out when someone is speaking
Giving and taking instructions
Talking over or interrupting another person
45
Who plans, coordinates, and controls a project's progress, or a portion thereof?
project manager
architect
civil engineer
I Robot
46
In the study of communication, noise is best defined as
people interrupting someone who is thinking
discussing things that are off the main topic
thoughts that distract the listener
interference with the message being heard or understood
47
Making meetings last longer shows that you want to encourage others to work hard
true
false
48
If someone does not understand what a speaker is saying, he or she should
ignore that part of the conversation
ask other people what they think the speaker means
try to figure it out on his or her own
ask the speaker questions for clarification
49
Bold fonts can be used to indicate that words
have recently been changed
are illustrated below
are important
are worthless
50
Being dependable means
reporting co-workers who stretch out lunch hours and breaks
finishing tasks no earlier than their scheduled date
showing up for work on time, every day
leaving work early once you've finished a task
51
You will never stop learning better ways to solve problems if you are open to ______.
change
evaluation
promotion
partying
52
When does constructive criticism work best?
When offered by a member of management
When offered occasionally
when offered by someone of another trade
When offered often
53
A reader that wants to find any mention of a certain topic in a book can look in the
appendixes
index
table of contents
glossary
54
Nonverbal communication is best for communicating
instructions for installing new equipment
complex ideas
what a person desires
feelings and attitudes
55
Text messages are best used for
detailed or complex information
long conversations
telling people how one feels
brief messages that should be viewed immediately
56
A common problem on the job site that contributes to delays is
closed-mindedness
personality conflicts
fear of change
absenteeism
57
When preparing a resume, you should _______.
avoid any use of bulleted lists
not mention any certifications
Ask your mom to do it
format the information chronologically
58
When is the best place and time to give assembly instructions?
In the break room while people are snacking and watching TV
In a quiet place when they are fresh and not too tired
In the work area right at the end of their shift
In the lunchroom while they are eating
59
To resolve a conflict with a co-worker, it is best to
first admit there is a conflict
ignore it
immediately tell your supervisor
think about it for a while
60
Folding your arms in front of you makes it seem as if you are
distant and unwilling to talk
the group leader
warm and friendly
very angry
61
If you finish a task, looking for another task to do in the remaining time is referred to as
stealing someone else's job
taking initiative
brown nosing
being tardy
62
To find a solution everyone can agree on, you may have to
come up with more than one solution
compromise
let someone else solve the problem
discuss it with your supervisor
63
Common documents that construction professionals need to read on the job include
legal briefs, permits, and subpeoenas
literary reviews, argumentation papers, and essays
warrants, mugshots, and bail bonds
construction drawings, code books, and installation manuals
64
To progress steadily through your career, you will need to develop and learn how to use
texting skills
leadership skills
studying skills
diversity skills
65
_________ create the design of the building structure.
architect
estimator
Marvin the Martian
engineer
66
Before becoming a leader, all craftworkers must wait until they have a great deal of experience
True
False
67
If you are in the middle of a task and you receive a personal phone call,
put the caller on hold until you complete the task
continue working and do not answer
tell the caller you don't have time to talk
hand the phone to a co-worker
68
When a person's reading skills are poor, it typically causes him or her to
file for disability
never make it past the entry level
rewrite the materials themselves
avoid reading technical information
69
__________ analyze the architect's drawings to make the design possible.
civil engineer
lead carpenter
plumber
superintendent
70
After you finish writing a rough draft, you should
have a rest and then review and revise
do some research
check for spelling or grammar errors
tell someone how important you are
71
Many of the rules that apply to writing paper-based documents also apply to
leaving voice messages
writing emails
taking orders
communicating with your supervisor
72
Which is a typical example of an item a construction worker might read on a regular basis?
Summons
Roadmap
Newspaper
Materials list
73
What is banned in some workplaces because it can cause wasted time ,accidents, etc.?
watches
cellphones
pagers
hearing aids
74
When making a telephone call, start by
explaining the purpose of your call
identifying yourself
asking who you are talking to
making small talk
75
Which of the following are examples of positive nonverbal communication?
giving compliments to others and encouraging them
telling people all of the information they need
speaking with an even tone and looking away most of the time
Sit up straight, keep a clean work-space, and look at people
76
When listening to instructions, to insure listeners get all the information
ask questions, but wait until the person has stopped talking
take notes, ask questions, and repeat the instructions
read a book about the topic later
take notes and compare them with other co-workers' notes
77
In the construction industry, a codebook provides
codes to decode nuclear bombs
codes and standards, such as building or electrical codes
passwords for local clubhouses
the keypad entry codes for locked work areas
78
An important attribute of an effective speaker is the ability to
explain and simplify complex topics
conduct multiple conversations with workers
inject humor on the job site with practical jokes
make others feel too inferior to speak openly
79
To put an end to personal bullying, one of the most critical things an employee can do is
stage an intervention
confront the person one-on-one
carefully document the events when they happen
avoid the person in spite of work assignments
80
A co-worker asks you to hand her a tool, but is not specific. The most appropriate response is
Get it yourself
I'm sorry which tool do you need?
How am I supposed to figure out which tool you need?
I am too busy; ask someone else.