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Computer Troubleshooting Quiz Flashcards | StudBud
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Computer Troubleshooting Quiz
Computer Troubleshooting Quiz
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Answers
1
If a file won’t open, what is the most likely issue?
The Wi-Fi is disconnected
The keyboard is dusty
The file format is not supported
The USB port is broken
2
Your Wi-Fi is connected but says "No Internet." What should you do?
Replace your monitor
Restart the router and check with your ISP
Remove your keyboard
Turn off the Wi-Fi
3
What is the first thing to check if a computer won’t turn on?
Unplug all devices
Replace the motherboard
Check power cables and connections
Remove the RAM
4
What should you do if your smartphone is not connecting to your computer?
Increase the screen brightness
Replace the Wi-Fi router
Restart the printer
Enable USB debugging or check cable connection
5
What is troubleshooting?
logical, systematic search for the source of a problem
ignoring the problem and hoping it fixes itself.
randomly trying different solutions without understanding the issue.
replacing all hardware components whenever an issue occurs.
6
What is the first thing to check when there is no internet connection?
Uninstall your browser
Restart the router
Install a new graphics card
Change the desktop wallpaper
7
What should you do if a program is unresponsive?
Use Task Manager to force close it
Unplug the mouse
Remove the monitor
Delete all system files
8
What can cause a computer to freeze or become unresponsive?
Changing the wallpaper
A slow internet connection
Too many programs running
A dusty monitor
9
What should you do if your emails are not sending?
Restart the computer without saving work
Check the internet connection and email server settings
Uninstall the email app
Delete all emails in your inbox
10
If the mouse cursor is moving erratically, what could be the cause?
dirty mouse sensor
faulty power supply
broken keyboard
overheating monitor
11
What could cause no display on the monitor?
The CPU is overheating
The Wi-Fi is disconnected
The monitor is turned off
The keyboard is unplugged
12
What are the Three Rules of Troubleshooting?
Remain calm and logical, Document, Do no harm
Unplug everything, Buy new parts, Call for help immediately
Panic, Ignore the problem, Hope it fixes itself
Guess the issue, Change random settings, Restart repeatedly
13
What should you do if a webpage is not loading properly?
Replace the hard drive
Clear browser cache and cookies
Install a new operating system
Remove the RAM
14
What should you do if a software application is crashing or not opening?
Update or reinstall the software
Turn off your Wi-Fi
Increase the screen brightness
Uninstall your sound drivers
15
If your computer has no sound, what should you do?
Reinstall the operating system
Close all background applications
Disconnect all USB devices
Check volume settings and mute
16
What should you do if a USB device is not recognized?
Format the hard drive
Restart the printer
Try a different USB port
Install a new graphics card
17
What should you do if your keyboard or mouse is not working?
Check if they are plugged in properly
Restart the printer
Press the spacebar repeatedly
Disconnect the monitor
18
Why is troubleshooting important?
Slows down the process, Increases costs, Creates more problems
Makes devices harder to fix, Requires unnecessary repairs, Wastes resources
Ensures efficiency, Cost-effective, Improves reliability, Enhances safety
Encourages guessing, Ignores problems, Waits for issues to fix themselves
19
What should you check if files are missing or not saving?
The monitor brightness
The printer settings
The mouse battery
The storage space and file location
20
If your computer is running slowly, what can you do to speed it up?
Open multiple apps to make it work harder
Unplug all USB devices
Check for malware and unnecessary programs
Change the screen resolution
