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Market Research Final Exam Review
Market Research Final Exam Review
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1
Each of the following is a tactic to increase response rate, except ______.
"softening the list"
crafting a compelling invitation
deploying close to the event
switching to a census instead of a sample
2
True or False: Secondary research is typically conducted before primary research.
True
False
3
This type of question is used to qualify potential respondents to take part in a study.
Piping question
Probing question
Snowball question
Screening question
4
This methodology examines cause and effect relationships between variables.
secondary research
observational research
experiments
surveys
5
Which of the following is not an advantage to secondary research?
All of these are advantages
Can help guide subsequent primary research
Does not required access to a sample of respondents or participants
Typically inexpensive (often free)
6
Focus groups are a ______.
primary method
quantitative method
primary method and a qualitative method
secondary method
7
A good choice to trend data from the same variable over time is a/an ______.
any of these will work
importane/performance chart
pie chart
line chart
8
Secondary research is ______.
existing research
always gathered from surveys
always gathered from literature reviews
internal research
9
True or False: Online surveys are the fastest method of survey data collection
False
True
10
Which term is used to describe a subset of the population?
Statistic
Parameter
Census
Sample
11
An observational study where the observer does not interact with or make themselves known to research subjects.
Contrived observation
Unobtrusive observation
Direct observation
Visible observation
12
Which type of survey question requires coding to help discover themes from responses?
Ordinal
Categorical
Loaded
Open-ended
13
Examines the strength in the relationship between variables.
Analysis of Variance (ANOVA)
Correlation
Chi-square
T-Test
14
True or False: Surveys are a primary quantitative method.
False
True
15
Existing research gathered by one’s own company is ______.
internal primary research
external secondary research
internal secondary research
external primary research
16
This section of a research report often houses the full survey instrument and the full list of respondent comments.
Executive summary
Appendices
Respondent profile
Detailed findings
17
Primary research is typically ______ and ______ compared to secondary research.
less accurate; includes a smaller size
more expensive; slower to obtain
less costly; quicker to obtain
more accurate; includes a more robust sample size
18
Sources of internal secondary research include each of the following, except ______.
population statistics of a target market
existing customer survey results
sales data from customer databases
existing employee satisfaction survey results
19
Research where thoughts, opinions, and observations are collected that cannot be expressed in numbers is ______.
quantitative research
primary research
secondary research
qualitative research
20
True or False: Exploratory research aims to determine if changes in one variable impacts changes in another variable.
True
False
21
True or False: The null hypothesis predicts a difference does in fact exist in the target population.
False
True
22
The range and standard deviation are ______.
measures of spread
hypothesis tests
measures of central tendency
inferential statistics
23
Primary research is ______.
existing research
always gathered from surveys
always gathered from literature reviews
original research
24
T/F: Since a focus group is qualitative it’s a good method to assure the target pop feels the same way as participants.
True
False
25
Word clouds are best used to display ______.
results that add up to 100%
correlation coefficients
quantitative data
qualitative data
26
True or False: Mystery shoppers do not rate customer service aspects since opinions are subjective.
False
True
27
The mean, median, and mode are ______.
hypothesis tests
measures of spread
inferential statistics
measures of central tendency
28
Used to test differences between categorical variables or ordinal variables (percentages).
Analysis of Variance (ANOVA)
Paired t-test
T-Test
Chi-squared
29
The clothes, accessories and belongings of subjects in observational research.
ARtifacts
Associations
Collages
Sample
30
Chi-square, t-test, and Analysis of Variance (ANOVA) are ______.
measures of central tendency
measures of spread
inferential statistics
hypothesis tests
31
Interviews differ from focus groups in that for interviews the number of participants are __ and the topic is usually __
larger; based on employee preferences
smaller; more complex
smaller; based on consumer preferences
larger; less complex
32
T or F: Focus groups involve researchers secretly acting as consumers in order to gather data on the customer experience
True
False
33
T/F: The confidence level indicates how probable it is that if a study were replicated the same results would be found
False
True
34
This method allows for prompting and probing of open-ended responses.
Snail mail survey
None of these
Online survey
Telephone interview
35
If demographic questions don’t help address the research objective, why are they included on surveys?
They are not included on surveys
They are useful in describing and segmenting the sample
To form a mailing list for future surveys
o assure respondents from some backgrounds are excluded
36
T/F: Probability sampling uses random selection to assure members of a population have an equal chance of being chosen.
True
False
37
Response bias includes extremity bias, social desirability bias, and ______.
lazy respondents
deliberate falsification
all of these
interviewer bias
38
Which are descriptive statistics?
Percentage and range
Percentage
Range
T-test
39
study where researchers create artificial environments to observe behaviors under controlled conditions.
Direct observation
Focus groups
Visible observation
Contrived observation
40
Which is true regarding the confidence interval/margin of error?
Can only be calculated from a stratified random sample
Is the result of a census
Is expressed in a percent range
Explains how replicable the study results will be
41
External secondary research involves ______.
existing research gathered outside of a researcher's company
original research conducted internally
existing research gathered within a researcher's own company
original research conducted by an external firm
42
What is a way to help alleviate order bias in response options?
Force respondents to pick just one option
Alphabetize the response options
Randomize the response options
Place the question at the end of the survey
43
Studies are in which the sponsor is not disclosed to respondents.
Ambiguous
Blind
External
Secret
44
True or False: The methodology section of the report details exactly how the data were collected.
True
False
45
True or False: Secondary research is typically conducted after primary research.
False
True
46
True or False: Primary data can only be quantitative.
True
False
47
What is the main factor that can make primary research costly?
Reaching a sample of people in the correct target market
Developing the moderator's guide for a focus group
Purchasing access to external databases
Developing internal databases
48
True or False: Most surveys are generally an equal mix of qualitative and quantitative components.
False
True
49
True or False: Weighting refers to determining the strength in relationships between variables on a survey.
False
True
50
Psychographics are ______.
data collected from opinion research
statistics that describe the target customers' attributes
attitudes and behaviors of the target customer
the voice of the customer
51
Which offers the highest level of privacy to respondents?
Random sample
Confidentiality
Anonymity
Exclusion
52
rue or False: Psychographics are attitudes and behaviors of the target consumer.
True
False
53
Using this technique, research participants themselves recruit other members to participate in the study.
Convenience sampling
Expert sampling
Snowball sampling
Systematic sampling
54
True or False: In general, blogs are a reputable secondary source.
False
True
55
Secondary research is typically _______ and ________ compared to primary research.
more expensive; slower to obtain
more accurate; includes a more robust sample size
less accurate; includes a smaller size
less costly; quicker to obtain
56
What is the primary purpose of conducting market research?
To reduce the risk in making business decisions
To determine which products should be eliminated or altered
To analyze competitor offerings
To create effective marketing campaigns
57
True or False: Response rates are generally about 50% for all types of surveys.
False
True
58
When a survey produces stable results over time, it can be considered…
Valid
Statistically sound
Representative
Reliable
59
What is the standard confidence level and confidence interval (margin of error) for the market research industry?
98%; +/- 6%
99%; +/- .04%
95%; +/- 5%
95%; +/- 8%
60
Demographics are _____.
attitudes and behaviors of the target customer
the voice of the customer
data collected from opinion research
statistics that describe target customer's attributes
61
The sample size formula takes the following into account, except ______.
all of these are taken into account
population size
desired confidence interval (margin of error)
desired confidence level
62
This methodology can examine the “how” but cannot uncover the “why.”
Focus groups
Unobtrusive observation
Usability tests
In-depth interviews
63
The middle value in a distribution.
Mean
Range
Mode
Median
64
This section of a research report reads like an abstract providing a high level overview of the results.
Detailed findings
Respondent profile
Executive summary
Methodology
65
Who conducts market research?
All of these
A mix of on-staff and external resources
An external research firm
On-staff research experts
66
Responses that do not add up to equal 100 percent cannot be displayed using ______.
all of these can be used to display such results
a bar chart
a pie chart
a table
67
True or False: The higher the p-value, the stronger evidence there is against the null hypothesis.
True
False
68
All of the following are disadvantages to secondary research, except that ______.
external secondary data may not be comparable to internal data
data could be outdated
it is more expensive compared to primary research
the quality and accuracy must be scrutinized
69
A focus group activity in which participants assemble photos or other objects that represent their thoughts and feelings
Usability tests
Collages
Cartoons
Word assoication
70
True or False: In environmental scanning, there is no specific research objective.
True
False
71
This method is not good for complex surveys that require skip logic, randomization, or multiple versions.
Online survey
Telephone interview
None of these
Snail mail survey
72
T or False: It is okay for a moderator to deviate from the moderator's guide in case the conversation could prove useful
True
False