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Chapter 01 - The strategic role of human resources management Flashcards | StudBud
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Chapter 01 - The strategic role of human resources management
Chapter 01 - The strategic role of human resources management
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Answers
1
Which of the following is the lowest level of HR certification currently available?25
Certified Human Resource Assistant (CHRA)
Certified Human Resource Consultant (CHRC)
Certified Human Resource Leader (CHRL)
Certified Human Resource Professional (CHRP) in Ontario
2
The characteristics of the workforce, such as race, gender, and age are known as31
values.
beliefs.
demographic factors.
customs and norms.
3
The knowledge, education, training, skills, and expertise of a firm's workers are known as8
cultural diversity.
production capital.
human capital.
physical capital.
4
Productivity refers to the amount of goods produced from one year to the next.35
False
True
5
The tendency of firms to expand their operations around the world is known as39
international marketing.
cultural diversity.
product diversification.
globalization.
6
A minimum wage issue has been a key topic in a provincial election. Which external factor does this most relate to?38
globalization
environmental concerns
economic factors
government
7
HR professionals are expected to be change agents who lead organization and its staff through organizational change.15
False
True
8
Which sector accounts for the greatest number of jobs in the Canadian economy?35
Primary sector
Education sector
Manufacturing sector
Tertiary or service sector
9
HR play a key role in helping managers throughout the firm establish and maintain a positive organizational climate.42
True
False
10
HR managers can create a ethical environments through 2 steps instituting ethical policies & enforcing the rules26
True
False
11
The tertiary sector includes jobs in agriculture, fishing and trapping, forestry, and mining.35
False
True
12
Which of the following refers to the ratio of an organization or person's outputs to its inputs?35
Productivity
Competitive ability
The equity ratio
The labour market equation
13
The highest level HR designation in Ontario is25
Certified Human Resource Consultant (CHRC).
Certified Human Resource Executive (CHRE).
Certified Professional in Human Resources (CPHR).
Certified Human Resource Leader (CHRL)
14
The Canadian Council of Human Resources Associations governs the human resources profession in all provinces except23
Quebec.
British Columbia.
Ontario.
Nova Scotia.
15
Human resources management involves5
the management of people in organizations.
concepts and techniques used in leading people at work.
all managerial activities.
management techniques for controlling people at work.
16
The core values, beliefs, and norms that are widely shared by members of an organization are known as41
organizational culture.
the mission statement.
organizational climate.
the strategic plan.
17
Questions concerning ________ are at the core of a growing controversy brought about by new information technologies.37
job satisfaction
data control, accuracy, the right to privacy, and ethics
speed and efficiency
employee engagement
18
Which of the following has directly contributed to the inconsistent progress of HR transformation?27
Crowdsourcing
Globalization
Changing legal expectations of the HR professional.
Lack of senior management
19
HRM is important to managers so they can avoid making common mistakes like evaluating &compensating employees unfairly10
False
True
20
The prevailing atmosphere or ''internal weather" that exists in an organization and its impact on employees is known 42
corporate culture.
vision.
performance.
organizational climate.
21
Internal factors impacting HRM include all of the following except30
globalization.
organizational culture.
management practices.
retention strategies.
22
External factors impacting HRM include all of the following except29
globalization.
management practices.
government.
economic factors.
23
Moving jobs offshore is usually a result of what external factor?39
organizational climate
Government
Globalization.
Management practices
24
Each of 10 provinces & 3 territories, as well as federal level jurisdiction, have their own human rights legislation38
False
True
25
The company's plan for how it will balance its internal SWOT to maintain a competitive advantage is known as7
strategic plan.
company objectives.
SWOT analysis.
policies and procedures.
26
External environmental influences having a direct or indirect influence on HRM include which of the following?34
Increasing engagement
Labour market issues
Organizational climate
Increasing empowerment
27
Technological advances have37
enabled people to work anywhere and everywhere.
decreased work-family balance issues.
had little impact on service-sector firms.
have had an equal impact on all members of the labour force.
28
It is simpler and less complex to be an HR manager today than in previous decades.15
True
False
29
Which of the following is a labour market issue:31
Changes to workforce composition
Controlling data and privacy
Corporate social responsibility
Ability to pay/give benefits
30
Economic downturns are generally associated with35
skills shortages
lower unemployment rates.
higher voluntary turnover.
an overwhelming number of job applicants for vacancies.
31
Minimum wage, overtime pay requirements, and vacation entitlements38
are the same across all provinces.
vary from one province/territory to another.
are the same across all jurisdictions.
are the same across all territories.
32
At Rybak, number of staff have started a working group to address sustainability issue. Which external factor are they40
Management practices
Globalization
Environmental concerns
Economic factors
33
Which of the following is now being used more commonly to measure the activities and results of human resources?18
Science
Metrics or statistics
blogs
Strategy
34
Which of the following is one of the purposes that organizational culture serves?41
Succession planning
Increasing customer service levels
Increasing training levels
Fostering employee loyalty and commitment
35
Certified HRM professionals must abide by a uniform code of ethics to maintain professional status.26
True
False
36
The practice of contracting with outside vendors to handle specified functions on a permanent basis is known as14
payroll and benefits administration.
outsourcing.
hiring temporary employees.
contract administration.
37
Which term reflects the course of action a company can take to pursue its goals?7
Strategy
Human capital
Business model
Management
