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Adding the client's service total and retail total for one visit will achieve which of the following results?

The item that offers an employer a brief summary of what qualities you would bring to the salon is called a(n):

Which form of advertising involves sending postcards or flyers to prospective clients?

Which of the following actions would represent taking the team approach?

Which buyer wants to know all of the facts about the product and thinks carefully about buying?

Which of the following descriptions identifies the meaning of clientele?

Paying attention to detail is also known as?

effectively recommending their services and a quality line of retail by doing all of the following EXCEPT:

Dependability as a work principle can be described as:

When staff members take individual initiative to stay on top of things and to pay attention to detail

An effective strategy to ensure a return visit from a client is to:

All of the following descriptions apply to an independent salon EXCEPT:

Of the items listed below which one is NOT considered a benefit?

When handling a client complaint, you can turn a negative experience into a positive one by:

Which of the statements below represents a specific goal?

What kind of a goal is one with a deadline established?

Procedures in the salon that ensure all products are accounted for is known as:

A set income given to an employee on a weekly or monthly basis is known as:

Networking provides all of the following benefits EXCEPT:

Which of the following descriptions is NOT a best practice strategy for building a clientele?

A client profile is a composite of a market statistics that can be used to identify the general characteristics

What is meant by the term consistency

Cooperation is also known as?

Important information about the client, combined with the financial value of a client, is referred to as the:

What kind of goal has concrete benchmarks?

Which of the following statements describes what you should do if you are asked a question that seems discriminatory?

Which buyer type wants to save money at all costs and is not as interested in quality of product as price?

A personalized approach is also referred to as:

What kind of a goal is one you know you can achieve?

All of the following actions describe how to create a plan to achieve your goals EXCEPT:

During a job interview, it is very important to:

Which of the following is perhaps the easiest buyer motivation to recognize in the salon?

Which of these descriptions is NOT a guideline to be used when creating a resumé?

Which of the following characteristics will contribute to career success?

How much of your profit should go towards insurance if you own a salon?

Which of the following time periods identifies the consideration for a long-range goal?

Which of the following is NOT a necessary element for ensuring staff synergy?

How much should you put aside for supplies in a salon?

an additional hair coloring service to the client who originally scheduled a haircut appointment

Which buyer type is open-minded and willing to take a chance on new products without hesitation?

What kind of a goal is one that you believe can be accomplished?

Before a salon owner can hire employees, they need to apply for a(n)

The act of a highly satisfied client directing another person to see you for professional services is called a(n):

What is the control center of the human body?

Placing aromatic soaps and lotions in restrooms is an example of which of the following principles?

In many cases, the first person to greet a client is the:

A client retention strategy that involves clients booking a future appointment before leaving the salon

Features of a product are its characteristics, which might include:

All of the following statements are ways to demonstrate your personalized approach EXCEPT:

According to statistics, how often does the average loyal client visit a salon?

If all of your appointment times have been scheduled with clients for a given day, the term to describe this is a:

Which of the following concepts involves converting existing clients to return clients?

Which of the following descriptions would be considered a key to successful client relationships?

How much of profit should you put aside for utilities?

Hand lotions in the restroom is also known as?

The term given for selling products for client home care is:

The salon professional's name, client's name, scheduled service, date and client's phone number

The emotional buyer bases his or her purchases on:

Insurance benefits might include all of the following EXCEPT:

The following are all benefits of a product EXCEPT:

A category title for tracking and overseeing clientele-building strategies is CRM which stands for:

When handling a phone call, always:

Aura also means?

Measurable goals will help you get organized and:

Industry statistics indicate that satisfied clients will usually refer how many new clients?

Which of the following concepts creates a harmonious and predictable environment?

Earning additional payment based on the number of clients a salon professional brings into the salon

Products purchased by the salon owner for use during client services and for retailing

If you own a commission salon how much should be put aside for compensation?

The salon exterior, décor, music and sounds, and air and ventilation are all elements of:

A major component of the referral system

Before an interview begins, you might be asked to fill out a(n):

How much should you put aside for booth rent from profit?

What is the best form of advertising?