Week 4 Day 2

Patients experiencing hardship may include:

The Fair Debt Collections Practices Act of 1977:

Collection of documents, certifications, and work examples you can bring to an interview is known as:

Medical assistant duties include all of the following except:

When a patient has never been to the medical office for an appointment, what abbreviation should be used?

The amount the practice owes to vendors is known as ____________ ____________.

Not allowing a service animal at a healthcare encounter is a violation of what law?

Which option is an example of clinical supplies:

Unpredictable or unexpected small expenditures that occur in the medical office can be covered by:

General practitioners are also known as:

What type of record is a clinic schedule?

The Practice Manager's role includes:

_____ _____ are qualities and behaviors that enhance interpersonal communication, job performance, and prospects:

Newly graduated medical assistants can apply for all of the following positions except:

Purposely scheduling two or more patients for the same appointment slot is known as a ______________ _________________.

__________ _______________ shows the total owed to the practice.

Special considerations should be made for patients who:

When managing the clinic schedule, one of the best ways to assist the practitioner is to:

To avoid miscommunication when scheduling appointments over the phone, it is important to:

In a small medical office, administrative supplies are generally kept:

In some practices patients may be booked weeks or months ahead of time, this is known as ________________ scheduling.

Safety Data Sheets (SDS) refer to:

Desired professional behaviors include:

A ________ is a device used to input printed matter and convert it into a readable format for the computer.

Part of the patient intake process includes the registration form and:

Duties related to orientation, jury duty, and sick leave are examples of policies found in the ________ _______.

The contents of a first-aid kit may include:

The 6 Cs of charting include all of the following except:

All of the following are daily opening procedures in a medical office except:

Rules that dictate daily operations of the office are ___________, and the _____________ are the map for reaching goals.

Why are internal audits of medical records (charts) advisable for every medical office?

Patients can request a copy of their own medical records, known as the right to inspect and obtain a copy of ____.

Patient medical records are not likely to be used for:

_________ is when you schedule groups of similar appointments together on a specific day or block of time.

Which of the following laws dictate(s) collection policies for medical practices?

______________ _________ is when patients are scheduled in 15-minute increments or four patients at first half hour.

Common office equipment found in the medical office include all of the following except:

Checks (business or personal) with stubs attached are known as:

The person opening the office should arrive approximately ____ prior to the scheduled time of operations:

Which of the 6 Cs means "to be brief and to the point”:

Which of the following is the best definition of networking?

The primary purpose of the American Association of Medical Assistants (AAMA) is to:

Common sections of the policies and procedures manual include the following except:

An NSF check is also known as a "______________ ______________."

The professional attribute that indicates the ability to identify with someone else’s situation is:

_________ scheduling is when patients are scheduled to come in together.

If a person who calls the office refuses to be identified, the medical assistant should:

The ______ budget is the financial aspect of a practice and include payroll, supplies, electricity, and telephone.

Abusive, deceptive, or unfair debt collection practices can result in:

PPE is the abbreviation for: