What is the purpose of the secret shopped program

Create a culture where each employee feel personal ownership

When prepping lettuce, you should

Clean it and then shred the lettuce with your hands

Who should be contacted if you have feedback about secret shopped awards program

You district manager or the Five Guys marketing department

If s customer request extra cheese on a cheeseburger, you should

Key in Extra Cheese but do not charge them

If a burger is made incorrectly you should

Bring customer missing items or offer to make a new burger

Leftover, separated cheese should be

Wrapped and stored for the next day

In radiant, the first thing the day manager should do is

Make certain the End of Day has been done

When storing the meat at night, you should

Place a lid on the plastic dates container, put in walk in

If you grill will not start you should

Both gas line properly connected/check store circuit breaker

If a store does not order bread, which of the following occurs

Average of the previous four orders of the day will be sent

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Five Guys Managment

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Five Guys

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Questions 144

Answers

1
If a burger is not sizzling, what is the likely cause
There is something wrong with the meat
The grill is not hot enough
The grill is too hot
There is too much grease on the grill
2
A basket of fries should pre-cool for approximately
3 1/2 min
2 1/2 min
10 min
5 min
3
What is the purpose of the secret shopped program
To provide a way for corporate to soy on the franchisees
To punish employees
Create a culture where each employee feel personal ownership
4
Which is not included on an "All the Way" burger
Grilled onions
Relish
Tomatoes
Pickles
5
An order with a burger and fries it is acceptable to put fries in bag before burger is ready
True
False
6
Sanitizer buckets must be in The ______
Dining room
Kitchen
Prep area and kitchen
Prep area
7
Pre-cool fries should sit and rest for at least
5 min
15 min
6 min
2 1/2 min
8
All operational duties (duties in the kitchen and register) mush be done by
The fry person
The cook/ cashirer
All the above
The manager
9
Boxes of peanuts should be at least _________ tall
1/2
3/4
1/4
10
Bacon, grilled onions/ mushrooms should be done no later than
10:30AM
11:00AM
10:00AM
10:15AM
11
Which adjective best describes a perfectly cooked Five Guys burger
Seared
Dry
Glistening
12
How many tomatoes go on an "All the Way" hot dog
One
Three
Two
13
White buckets are used for
Cut potatoes, salt, and sugar
Cleaning
Grease
14
When prepping lettuce, you should
Cut the lettuce and clean it
Fill up half the tub and cut with knife
Clean it and then shred the lettuce with your hands
Clean and cut with a knife
15
During morning prep, when should stores start cutting the potatoes
All of the above
First thing in the morning
By 10:30AM
By 10:00AM
16
Having 1 or 2 empty baskets on the fry station at all times will help you serve better fries
True
False
17
Who should be contacted if you have feedback about secret shopped awards program
The purchasing department
You district manager or the Five Guys marketing department
The bakery
18
How many sections of the grill do we use to cook the patties
Two
Three
One
19
When dressing a burger with ketchup and mustard, you should
Use equal amount of ketchup and mustard
Put more ketchup than mustard
Put more mustard than ketchup
20
Weekly patty press has important info and should be posted in the back of the house wash week
True
False
21
Customer complaints should be considered a priority and addressed immediately
False
True
22
You should always melt the cheese on a little cheeseburger
False
Ture
23
How many boxed of meat should be prepped at one time
3
2
1
24
If s customer request extra cheese on a cheeseburger, you should
Tell them we only put more cheese on burgers w/3 toppings
Give them four pieces of cheese with no charge
Charge them for extra cheese
Key in Extra Cheese but do not charge them
25
Generally, how many times do you need to flip a patty on the grill
1
2-4
10
5-6
26
You should cook enough bacon for
The lunch shift
Two days
The entire day
The night shift
27
How long can meat be accepted after the grind-on date/ pack date
7 days
12 days
10 days
14 days
28
Each store must have an extra potato cutter
False
True
29
If the fryer filter returns oil slowly, you should
Check to make sure the waffle rack is below filter paper
Make sure the strainer cap is tight and clean
All the above
Make sure the filter paper is not too dirty
30
Hot dogs come cooked, so it does not matter how long you cook them
False
True
31
If a burger is made incorrectly you should
Bring customer missing items or offer to make a new burger
Bring it back behind the line to fix it
32
The BLT sandwich should contain how many full strips of bacon
5 strips 10 pieces
4 strips 8 pieces
7 strips 14 pieces
6 strips 12 pieces
33
A box of lettuce should take no more than _______ minutes to prep
Thirty
Sixty
Ten
34
If you need potatoes cut immediately, it is okay to soak them only a few min
False
True
35
Leftover, separated cheese should be
Wrapped and stored for the next day
Thrown out
36
After the fries have finished cooking, how many times should they be shaken
10
15
2
5
37
How many patties should you get out of a bag of hamburger meat
20
22
26
28
38
When in a rush, it is acceptable to call out multiple orders at the same time
False
True
39
In radiant, the first thing the day manager should do is
Conduct inventory
Make certain the End of Day has been done
Cook bacon
Check labor
40
When storing the meat at night, you should
Place a lid on the plastic dates container, put in walk in
Check temp
Put meat in walk in
Make sure the meat will not fall off tray
41
Coke suggests using K5 cleaner to unplug and clear drain lines
False
True
42
It is okay to clean the bread grill before 10:00PM
False
True
43
A box of cheese should take no more that _______ minutes to prep
Thirty
Forty
Ten
44
When can a five Guys be shopped
9:00AM
7:00PM
Anytime the store is open
45
When cooking a well-done burger, it should be flipped twice and evened out twice
True
False
46
Mustard and ketchup should be
Done in circles
Piled on
Smeared on
47
Ketchup and mustard should be filled during the night shift
False
True
48
Who are the Five guys
Jim, Matt, Chad, Ben and Jerry
Jim, Matt, Chad, Ben and Tyler
Jim, Matt, Jerry, Ben and Craig
49
If you grill will not start you should
Make sure gas line is properly connected/ gas valve is open
Call a service representative right away
Check if the store circuit or GFI has tripped
Both gas line properly connected/check store circuit breaker
50
When should a manager be in the store
Between 4:00PM - 11:00PM
During all hours of operation
Between 11:00AM - 4:00PM
Only during the busy times
51
If a store does not order bread, which of the following occurs
Average of the previous four orders of the day will be sent
No bread is sent
The store is sent a half order
52
What should be done with the tickets after the order is complete
It should be thrown away
It should be taped to the bag
It should be saved
It should be stapled to the bag
53
When placing a topper of fries in the bag, large or regular, you should
Put them on the side of the cup so customer can see the cup
It does not matter
Make sure they get in the bag
Put them on top of the fry cup
54
New stores should have at least how many gray shirts to open
Three
Fore
One
Two
55
What certificates are managers required to have
Quality control
Food safety
Both quality control and food saftey
State
56
When making a grill cheese, the cheese should go on the outside of the bun
True
False
57
Based on steritech score received what is considered high risk store
An audit score of 89-90
An audit score of 95-97
3 or more critical violations or audit score of 84 or below
58
After cooking the bacon, mushrooms, and onions, you should
Do the end of the day
Clean the grill and empty the grease trap
Prep tomatoes
Prep lettuce
59
The person at the register should also
Assist customers in the dining room
Greet customers
All the above
Clean tables
60
Approximately how many ounces should a balled patty weigh
3.6 ounces 102 grams
2.3 ounces 65 grams
6.8 ounces 193 grams
4.7 ounces 133 grams
61
How long must cut potatoes be soaked in cold clear water before they are taken out to the line
7 min
5 min
12 min
15 min
62
How should the bacon be cooked
Medium-well
Crispy
Brown
Rubbery
63
Burgers should be dressed from The ______ to The ______
Bottom, top
Top, bottom
Either, it does not matter
64
The temp. Of the mushrooms should be taken every ______ hours
Four
Two
Three
65
our test for bacon is the ___ and the ___ test
Horizontal, shatter
Crush, shatter
Taste, shatter
66
How many slices of tomato should a customer receive on a burger
2
3
1
67
At the end of the night leftover bacon should be
Thown out
Wrapped and used first the next day
68
How many slices of cheese does a cheese veggie get
Three
One
Two
69
A bag of potatoes should take no more than ______ minutes to prep
Fifteen
Five
Ten
70
How many strips of bacon go on a regular bacon cheese burger w/ 4 or more toppings
2 1/2
3
2
1 1/2
71
How many extra scoops do you put on a regular fry
1 1/2
2
3
1
72
If a customer asks for bacon on grilled cheese, you should
Give it to them, but do not charge them
Give it to them, but charge them
73
How many sheets make a layer of cooked bacon
Two
Three
One
Four
74
You should seal the customers bag to keep the fries fresh and hot
False
True
75
The meat needs to be stored between ___ and ___
30F, 47F
32F, 43F
33F, 41F
76
When the meat delivery arrives, you should
Check the temp
All of the above
Check the grind-on date/ pack date
Check the packaging
77
If you are in a hurry, it is okay to cook the fries straight through
False
True
78
When do corrective actions form started audits become delinquent
Corrective actions will not become delinquent
At noon on the second calendar day
At midnight on second calendar day
At midnight on the seventh calendar day
79
During your morning prep, when should you cook the bacon
Before you cook the mushrooms and onions
After you cook the mushrooms
Before you cook the onions
80
What dressing items need to be taken out and stored in the walk-In at the end of the night
Lettuce and tomatoes
Onions and green peppers
All of the above
Mayonnaise
81
How many slices of cheese go on a grilled cheese
Two
Three
Four
One
82
It is necessary to change gloves after
Handing hot dogs
Leaving the kitchen
Handling raw burgers
All of the above
83
New stored will have their first steritech audit announced at least 2 weeks in advance
False
True
84
Which is true of our buns
They contain no additives or preservatives
They have a shelf-life of five days
All the above
The buns come fresh from our bakery
85
Daily fry calibrations are to be completed when
PM
Both AM and PM
AM
86
It is okay to put unused, cooked burgers on the warm side of the grill for next customer
True
False
87
What is the primary purpose of the sales calendar
Food ordering
Inventory
Staffing
Drive sales through competition
88
How many strips of bacon go on a little bacon cheeseburger with three toppings or less
1 1/2
1/2
2
3
89
The buns should be toasted
On the same side as the burgers
On a grill of their own
It does not matter
90
How often will a store be "phantom shopped"
Twice a week
At least once a quarter
Every day
91
What is the proper temperature of the fryers
350F 177C
400F 204C
280F 138C
345F 174C
92
What should the store manager do after a steritech audit is completed
Keep a copy of the completed audit report
Review the audit with the staff
All the above
Take immediate action correct critical/non-critical vilation
93
Fry certified crew member or manager should lead crew in fry calibration before each shift
True
False
94
When dressing a burger with just ketchup and mustard, where do you put them
Mustard on the bottom, ketchup on the top bun
Mustard and ketchup on the top and bottom bun
On the top bun
On the meat
95
A-1, hot sauce, and/ or barbeque sauce should be put on
The bun
The toppings
It does not matter
The meat
96
How long can fries sit in the bump station before you have to throw them away
5 min
15 min
10 min
97
Customer wants a rare burger, you should
Ask them to try the Five Guys way, on the house
Give it to them
Say "okay" and give them a well-done burger
98
What is the number of items that should be placed in a large bag
As many as called for by the order
As many as you can fit
Only two
Five
99
When storing potatos at night, they mush soak in water
True
False
100
We soak the potatoes in cold water to
Pull the starch and and dirt off the potatoes
Cool them
101
Steritech specialists will take approximately ____ to perform and audit
All day
Twenty minutes
Two hours
102
When slicing tomatoes, you should
Stack neatly, 2 full tomatoes high, directly in container
Wash each tomato after slicing it
Throw tomatoes in the tub until the tub is full
Put tomatoes in refrigerator one by one
103
In the morning, if the fryers will not turn on, you should
Make sure the gas hose is properly connected
Make sure the drain valve handle is fully closed
All the above
Make sure the power cord is fully plugged in
104
Cooking burgers, the grill cook can adjust the grill between 350F 177C and 400F 204C as needed
False
True
105
If a burger only has mayonnaise, where should it go
Ask the customer where they would like it
On the top bun
On the bottom bun
Both the top and bottom bun
106
You should put salt on the Cajun fries
False
True
107
When cooking a hamburger, clear juice should tell you that the burger is done
True
False
108
The hot-holding unit should be above
120F 49C
140F 60C
130F 54C
109
When dressing, the bottom bun should go on the ___ and the top bun should go on the _____
It does not matter
Left and right
Right and left
110
Two boxes of tomatoes should take no longer than _______ minutes to prep
Sixty
Thirty
Ten
111
When dressing and "All the Way" burger, whitch toppings go on the top bun
Mayonnaise, lettuce, tomatoes
Mayonnaise, lettuce, raw onions, tomatoes
Mayonnaise, lettuce, pickles, tomatoes
112
When testing to see if a burger is done, you should
Smash the burger to see if it still soft
All if the above
Cut the burger half
Cut a small slit, no more than 1/4inch in the side of burger
113
After they have cooled for at least 2 1/2 min, pre-cooked fries should be final cooked for
4 to 5 min
2 1/2 To 3 min
1 to 2 min
114
How many empty fries buckets should you have during a rush
0
1
4
2
115
After you flip the burger for the first time, you should even it out
False
True
116
If a customer asks for rubbery bacon, you should
Tell them we only have crispy bacon
Give it to them
Ask why
Put the bacon on the grill with little bit of water
117
When bagging the fries, you should
It does not matter, either way is acceptable
Put the cup in the bag first
Put the fries in the cup first, then place the cup in bag
118
When and where did Five Guys start
1990 in Lorton, Virginia
1986 in Arlington Virginia
1984 in Alexandria Virginia
1986 in Washington, DC
119
When should a bun be toasted golden brown
Only if you have enough time
Only if it is a cheeseburger
All of the time
Only when customer request it
120
To greet customers, a standard greeting such as "Hi, welcome to Five Guys" should be used
False
True
121
It is okay to use chemicals to clean the grill at the end of the night
False
True
122
When a customer ask for A1 sauce, BBQ sauce, Hot sauce, or ketchup, you should
Tell them there will be an extra charge
Give it them no charge
Charge them the same price as extra cheese
123
If you have potatoes exhibiting the acid effect, what should you do
Wash the potatoes in cold water
Cook the potatoes immediately
Shake all the potatoes thoroughly to get all the water out
Throw the potatoes in the trash
124
When blood rises to the top of a burger while it is cooking, it means it is done
False
True
125
How often dies each Five Guys store get shopped
Twice a week
Twice a month
Once a week
126
What is the responsibility of the day manager
To place food orders for store inventory
Directing, training, and motivating the crew
All the above
make sure the store is prepped for the entire day
127
What causes the acid effect
The potatoes have been soaking too long in water
The potato is old
The water is too cold
The potatoes have not soaked long enough in water
128
Generally speaking, how much ketchup and mustard do we put on a hot dog bun
Four circles of ketchup and four circles of mustard
It does not matter as long as you put some on the bun
Three lines of ketchup and two lines of mustard
As much as you can squirt on the bun
129
When cooking a hamburger, how many times should you even out the patty
1
3
2
130
When putting bacon on a burger, you should
Pile it on like pyramid
Try to make flat surface
It does not matter
Stack it on top of each other
131
Potatoes and peanuts in dining room should be no less than two rows high
False
True
132
A bucket of cut potatoes from the previous day and it contains black potatoes whats the cause
To much water
Not enough water
Old potatoes
The fries are to cold
133
Fry filter drawer is cleaned at night, with new filter paper and placed under the fryers
True
False
134
Where can documents used for in-store training be found
Store computer
Franchisee
Five Guys Extranet
District manager
135
The "Today's potatoes are from" board should provide what information
The city, state, and farm where the potatoes were grown
The country from which the potatoes were imported
The grocery store where the potatoes were purchased
136
Fries that have been waiting in the fry dump station for more than 5 min should be
Thrown into the trash
Made into Cajun fries
Mixed with new fries
Placed in fry basket and reheated for next customer
137
How often will Five Guys store be audited be steritech
Twice a year
Four times a year
Once a year
Three times a year
138
If cut potatoes have soaked in water for 2 hours, they have gone bad
True
False
139
When storing buns under the dressing table, how high should they be stacked
2
3
1
140
All burgers should be wrapped tightly
False
True
141
How many slice of cheese go on a cheese dog
1 1/2
2
1/2
1
142
What is the primary objective of the manager training process
To learn quality control
To learn hot to cook a burger
Learn how to teach the concepts of quality control to empl..
143
Hot dogs should be prepped on a ___ cutting board
Red
White
Green
144
When smashing the patties, how high should you stack them
2
4
3

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