HR

Environmental noise can make communication more

A budget with an estimate of revenues, expenses, and profit developed before a business opens?

An employee is assigned to learn how to make salads & desserts. This form of development is

Employers who use the tip credit provision under the Fair Labor Standards Act (FLSA) must

Which employee development method is most prevalent?

In Maslow’s hierarchy of needs, the primary needs—the most basic three levels—are

Which tool is helpful in structuring salary ranges in an operation?

Performing reference checks on applicants is part of which step in the employment cycle?

Standard operating procedures (SOPs) are

Which action do the Civil Rights Act, Equal Pay Act, & ADA prohibit?

A complaint filed against an employer for breaking the terms of a union labor contract is

After distributing a copy of the employee handbook at orientation, a manager should first

Prejudice in the work environment has what effect?

In professional development, the individual responsible for assessing needs….

Posting a notice about laws prohibiting discrimination is a requirement of the

Placing a volume control button on a phone for someone who is hard-ofhearing would be a

The purpose of an affirmative action plan (AAP) is to

Legally, OSHA requires

Maintaining Safety Data Sheets (SDS) is one component of the

One reason an employer would provide front-of-the-house uniforms is to

A HACCP log records monitoring and

An environment runs the risk of becoming hostile when management

Which activity is a function of the hiring process and NOT the orientation process?

What is the most essential role a manager plays when coaching employees?

A document used to capture information identifying patterns and problems is known as a(n)

Employee involvement adds value to

Managers encourage diversity by

What is a benefit of unstructured exit interviews?

The individuals responsible for reporting tip income for tipped employees are the

Communication can be limited by

The purpose of an employee termination or separation checklist in the termination process is to

The administration of a personality test requires that the test be

By law, a 16-year-old employee can perform which task in a restaurant?

Employees injured at work are compensated for medical,wages, and other costs according to

When employees are promoted to supervisors, they should focus most on

The installation of drop safes and alarm systems is designed to eliminate which problem?

A manager should use progressive discipline in order to

In order to understand an operation’s job requirements and policies, employees should receive

According to the ADA, if an employee discloses a disability, the manager should

Which leadership style is most effective when working with an inexperienced staff?

A document that identifies the responsibilities and duties of a assignment or position is a

A manager negatively affects motivation when he or she

Which type of insurance is considered a mandatory employee benefit?

Which federal act gives workers who lose health benefits the right to continue health benefits?

Training is most effective and efficient when it

A main component of meeting production goals is to

The belief that all members of a particular group are the same is known as a

What is bargaining in good faith between employers and unions?

An important characteristic of nonexempt or hourly employees is that they are allowed to

Sexual harassment is behavior that is considered offensive and unwelcome by determined by the

Who is responsible for communicating the employees’ status for COBRA, ERISA, and HIPAA?

The shift supervisor compliments one of the waitstaff. This form of feedback is known as

A formal invitation to join an organization as an employee on a certain date

To increase the chance of getting necessary info from a reference check, a manager should

When planning to cross-train an employee, a manager should first consider the

A federal pension program

One way for managers to control overtime is to

Activities that managers and HR perform to ensure that their operations are staffed

Which is a federally protected characteristic?

An employee incentive program is most likely to be successful when the

Observing and following up on tasks demonstrates which step of the 4 step training method?

Operations are most commonly cited by OSHA as being in violation of the

Which is a critical incident that would be recorded in the manager’s communication log?

A benefit of recruiting potential employees from hospitality schools is that

To ensure that customers are satisfied & financial goals are met, operations must establish

Money and benefit expenses that are paid to employees for their work are known as

A dependable income is an example of which type of need in Maslow’s hierarchy of needs?

In the coaching process, the manager’s responsibility is to

Which interview question is allowed by federal regulations?

The first step in the employee professional development process is to

In a quid pro quo sexual harassment situation, the

The orientation part of the new employee process is a formal plan to

For team members, the most important quality in a supervisor is

A question to determine if someone will work well with the pace & culture of the operation.

In prof. development, the individual for achieving the agreed upon goals is the