CRS Unit 2

Customers need a product or service to function the way they need in order to solve their problem or desire.

Some of the ways to gather feedback through surveys, customer focus group meetings and feedback cards are by

A person who has access to confidential information is generally obliged under the law to keep the information open.

It is the duty to check the DNC register for a telemarketer.

Product Reliability is defined as the probability that a device will perform its required function,

Customers expect transparency from a company they are doing business with.

“Confidential Information” generally means information, which is _________ to the public, or in the public domain

Another way of identifying the specific needs of the customers is by observing their body language. 

When customers get in touch with customer service, they want ______ and understanding from the people assisting them. 

From pricing to terms of service to contract length, customers expect differences from a company.