Exam 4: Management of Pharmacy Practice Unit 4

(SATA) Which of the following are positive aspects when completing a screening process for job applicants?

Which of the following conditions helps the employee feel like they are being respected within the organization?

Job analysis is determining the tasks of a job and the skills, knowledge, abilities and responsibilities required

(SATA) Hiring these types of employees can be expensive...

(SATA) Why should performance appraisals be conducted for employees?

Theory X is a pessimistic & distrustful view of employees, while Theory Y is an optimistic & trusting view

Employees will file sick leave by completing a form or pharmacists will counsel patients on directions and side effects

What is personalized, customized and has specific business objectives that are accomplished one-on-one over time?

Which of the following is defined as having applicants describe how they would handle a difficult or imaginary situation

The five needs in the Maslow's Hierarchy of Needs are physiological, safety, social, esteem and self-actuation

Which one is not considered a function of human resource management?

Based on the ADA of 1990, what are employers NOT required to provide for qualified employees with a disability

(SATA) Which of the following are factors of proactive recruiting for prospects?

A pharmacist will be allowed one day of sick leave per month or a pharmacist will be available to counsel 24/7 is a...

Policies are written rules of engagement, however procedures are written methods for achieving objectives

(SATA) Which of the following are true regarding sexual harassment in the workplace?

The steps in progressive discipline are: verbal warning, written warning, suspension and termination

When terminating an employee, make sure that the reason can be stated in measurable, factual terms

Some studies say it takes around 6-9 months of salary to replace a salaried employee

The two purposes of the application process are to screen applicants and provide background about them for the interview

Which of the following rater biases occurs when a rater allows a single characteristic to influence his judgement?

(SATA) Which of the following are motivators based on the Herzberg's two-factor theory?

Which of the following systems allows for employees to be compared with every other employee by marking who is the best?

Which is an individual's view of whether their efforts will lead to the required level of performance for a reward?

Cross-training or job rotation is when an employee completes different tasks within the department from their normal day

Employees are motivated by the need for achievement, affiliation, and power. The dominant need varies by individual

Employee development includes orientation, training, in-service education, continuing education & career development

The three types of performance appraisals are absolute systems, relative systems and outcome-oriented systems

Management by objectives allows for a collaborative approach, where work standards approach may seem unfair/unmotivated

What is defined as the amount of physical or mental exertion needed to perform the job?

(SATA) Which of the following are disadvantages of using the 360-Degree Feedback system?

(SATA) Which of the following are requirements under the Pregnancy Discrimination Act of 1978?

Which employment law applies to employers with 20 or more employees?

Commitment helps to fulfill the employee's need for acceptance, esteem, security, growth and sustenance

(SATA) What are things that should occur before and during a performance appraisal?

The Age Discrimination in Employment Act of 1967 (ADEA) protects individuals who are 40 years or older

Maternity leave is paid leave and not required to be offered, however employers must provide unpaid FMLA

Pay differentials are permitted when based on seniority, merit or quality of production, or a factor other than sex

(SATA) What information is irrelevant in pre-employment inquiries?

Alternation ranking lists employees from most valuable to least valuable, however this can come off as biased

(SATA) Which of the following are types of absolute systems, which allows the rater to indicate predetermined criteria?

(SATA) A written warning should describe:

What is defined as the process of achieving organizational objections through the management of people?

Some graphic rating scales include written descriptions along with or instead of numerical ranges

(SATA) Which of the following are true regarding the Family and Medical Leave Act (FMLA)?

What commitment is defined as actively dodging work and responsibility and regularly make excuses for poor performances?

(SATA) Which of the following are characteristics of committed employees?

Motivation = Instrumentality x Expectancy x Valence

(SATA) Which of the following are intrinsic rewards?

The Behaviorally Anchored Rating Scale (BARS) is quantitative and always employs a numerical scale

Which of the following orientations is based on reviewing compensation, benefits, accident prevention and HR?

Safety needs & physiological needs are hygiene factors based on the Herzberg's two-factor theory

Which of the following is NOT a strategy for enhancing motivation?

Written statements of necessary qualifications for an individual to have a reasonable chance of performing job a job is

Motivation is what drives you to behave in a certain way; everyone is motivated, we just have different motivations