Marketing Applications Chp. 13 & 16

What is another term for Physical Features?

What determines the "Shade" of green of consumers?

Coins and currency given at the beginning of the work day.

When a company or salesman asks previous customers for names of potential customers, this is _?

The advantage of paying cash for a purchase is _____?

Which FOB shipping agreement is best for the seller?

When a customer purchases car tires, it is a ________ motive.

What type of merchandise is usually extended to "on-approval" sale.

If a customer does not pay their layaway bill by the specified time, they get back the deposit.

Terms 5/10 ROG Net 30. Invoice Date 4/28 received goods on 6/5. Date to take discount?

Non-verbal communication includes ___?

When a business accepts credit cards, statistics show that sales increase ____?

What is true about an allowance?

Which of the following would be considered the basic feature for a smart phone?

Dating terms - 3/10 EOM Net 30. Invoice dated September 5th, when do you pay to get discount?

The bank that issues the debit card charges the customer a flat rate to use the card.

Which is not a customer buying motive?

A selling point is created by noting the function and how it benefits the customer.

Tax is not applied to shipping charges.

What is entered as proof of funds in a debit card transaction?

A cash register that is linked to a computer system is a ___?

2/10 Net 30

A purchase order is provided by the vendor and tells when payment is due.

Which is NOT a type of product feature?

What do inexperienced salespeople do to prepare to sell on their own?

The other name for the cash drawer is ____?

Which customer approach establishes a positive atmosphere and opens communication?

Merchandising involves the right place, price, time and _____?

What type of questioning involves getting more than a "yes" or "no" response?

Which is not a retail method of approach?

Customers are not always aware of their inner motivations.

A customer purchased goods based on the reputation of the vendor, that is a ___________ feature

In retail situations, when can the salesman determine the customers wants and needs?