Which of the following is one aspect of employment due process?

Right to know job expectations and consequences of not fulfilling them

What does a bargaining unit consist of?

All employees covered by the collective agreement

What is a key component of a successful performance management system?

The formal review of employees’ performance

What is the name for the type of scale that uses a series of scales,one for each important dimension of job performance?

Behaviourally anchored rating scale

What is the HR department’s major responsibility in matters of discipline?

To develop disciplinary policies and procedures

Which employee protection rights include legal considerations?

Contractual rights, statutory rights, and due process

When a union negotiates an increase in “real wages”, what is the impact on its members?

There is an improved standard of living

What are the three categories of proposals one side makes during negotiation?

Must be achieved / are just to trade / they would like to achieve

What is the outcome of using the same strategies, structures, and management styles in two different cultural settings?

They may lead to success in one setting but failure in the other

What does the bargaining zone refer to?

Area within which the union and management are willing to agree

How are wellness programs intended to benefit employees?

They help employees to manage their well-being.

What do labour-market conditions reflect?

Forces of supply and demand for qualified workers within an area

What is a benefit of broadbanding?

It eliminates the obsession with pay grades

Reviewer training can remove which of the following barriers to effective performance reviews?

Time constraints, lack of knowledge, interpersonal conflicts

Which of the following features is common to all federal and provincial labour legislation?

Identifying unfair labour practices

Which of the following is an example of bargaining in good faith for unions?

Adhering to previous agreements

What does employee compensation refer to?

All forms of pay or rewards to employees, both direct and indirect

What is required of managers who wish to use the point system of job evaluation?

Evaluate jobs based on compensable factors

What does most human rights legislation consider substance abuse to be?

A disability that needs to be accommodated

Why is Asia the fastest-growing trade region in the world?

Its numerous successful trade associations

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HOSP 2410 Final Exam Review

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Questions 30

Answers

1
Which of the following is one aspect of employment due process?
Access to hearings for disciplinary actions taken by an employer
Access to progressive career development
Right to appropriate benefits
Right to know job expectations and consequences of not fulfilling them
2
What does a bargaining unit consist of?
Any employee being recruited by the union
All employees covered by the collective agreement
All employees in a company that holds a union campaign
Only employees below the management level
3
Which term refers to employees who are native of a country other than the host or home country?
Expatriates
Home-country nationals
Host-country nationals
Third-country nationals
4
What is a key component of a successful performance management system?
Being aligned with organizational goals
The formal review of employees’ performance
Identification and elimination of poor performers
Having a detailed job description
5
Which term refers to employees from the home country who are on an international assignment?
Host-country nationals
Expatriates
Domestics abroad
Third-country nationals
6
What are self-reviews best for?
Promotional purposes
Developmental purposes
Administrative purposes
Regulatory purposes
7
What is the name for the type of scale that uses a series of scales,one for each important dimension of job performance?
Graphic rating scale
Behaviourally anchored rating scale
Behaviour observation scale
Mixed-standard scale
8
Which of the following is an external factor that can influence the wage rate?
The cost of living
The worth of the job
The employee’s relative worth
The employer’s ability to pay
9
What is the HR department’s major responsibility in matters of discipline?
To develop disciplinary policies and procedures
To handle the legal defense against allegations of wrongful discipline
To decide what the appropriate punishment is for each act of misconduct
To assist managers in monitoring the performance of their subordinates
10
What kind of shop makes joining the union a condition of employment?
Agency
Closed
Union
Dues
11
Which employee protection rights include legal considerations?
Right to make reasonable mistakes
Statutory rights and basic human rights
Contractual rights, statutory rights, and due process
Freedom of expression and religious freedom
12
In Canada, what do managers tend to emphasize in their selection practices?
Merit
Common origin
Social status
Family ties
13
When a union negotiates an increase in “real wages”, what is the impact on its members?
Time-and-a-half is paid for overtime work
Pay rate is calculated at 5.7% above the national average
There is an improved standard of living
RRSP contributions are matched by the employer
14
What are the three categories of proposals one side makes during negotiation?
Must be achieved / are just to trade / they would like to achieve
Must be achieved / are just for trade / are designed to provoke
Mandatory / are permissive / are important
Must be achieved / need to be achieved / should be achieved
15
What is the outcome of using the same strategies, structures, and management styles in two different cultural settings?
They may lead to success in one setting but failure in the other
They should be acceptable in both settings
They should fail in both settings
They should work in both settings
16
Which of the following is an example of dismissal for just cause?
Poor performance
Department restructuring
Internal transfers
Lack of organizational fit
17
What does the bargaining zone refer to?
Area within which the union and management are willing to agree
Point at which it costs the union less to agree than to disagree
Points on which management can agree
Rooms where the negotiations take place
18
How are wellness programs intended to benefit employees?
They provide diagnosis, limited counselling, and referral services.
They help employees to manage their well-being.
They compensate employees during periods of illness
They provide subsidies for professional development.
19
What factors are used as the basis for creating a point system for job evaluation?
Compensable factors
Skill factors
Descriptive factors
Knowledge factors
20
What do labour-market conditions reflect?
Forces of supply and demand for qualified workers within an area
Employer market available for those seeking employment
Wage rates for specific types of labour
Total amount of qualified labour available to a hiring employer
21
What is a benefit of broadbanding?
It encourages employees to follow a clearly-defined career path
It eliminates the temptation by employees to develop lateral skills
It encourages employees to stay in their current position
It eliminates the obsession with pay grades
22
Which right protects employees from being subjected to discrimination in the workplace?
Conditional right
Statutory right
Moral right
Contractual right
23
Which of the following are examples of dispute-resolution processes?
Conflict resolution and mediation
Arbitration and collective bargaining
Negotiation and mediation
Collective bargaining and mediation
24
Reviewer training can remove which of the following barriers to effective performance reviews?
Self-confidence, time constraints, lack of knowledge
Time constraints, lack of knowledge, interpersonal conflicts
Interpersonal conflicts, self-confidence, lack of knowledge
Lack of knowledge, bias, lack of preparation
25
Which of the following features is common to all federal and provincial labour legislation?
Processing union applications
Terminating union bargaining rights
Hearing unfair labour practice complaints
Identifying unfair labour practices
26
Which of the following is an example of bargaining in good faith for unions?
Refusing to meet with employer representatives
Adhering to previous agreements
Changing bargaining topics
Postponing bargaining sessions
27
What does employee compensation refer to?
Pay and rewards to employees
Cash payments only
Certain forms of pay and rewards to employees
All forms of pay or rewards to employees, both direct and indirect
28
What is required of managers who wish to use the point system of job evaluation?
Evaluate jobs based on compensable factors
Select key job categories for comparison purposes
Rank jobs by job classification
Link point totals of job types to the wage curve
29
What does most human rights legislation consider substance abuse to be?
A disability that needs to be accommodated
A performance issue that needs to be disciplined
A privacy issue that protects the employee from surveillance
A valid reason for the employer to sanction the employee
30
Why is Asia the fastest-growing trade region in the world?
Its superior products and export markets
Its numerous successful trade associations
Its advanced technology
Its booming population

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