What is SOA (Service-Oriented Architecture)?

A framework for organizing software as services

What does MRP II add to MRP?

Financial planning and production scheduling

What is customization in ERP systems?

Modifying the ERP software to fit business needs

What is a business suite in ERP?

A collection of integrated enterprise applications

Which of these is an example of a business suite application?

Customer Relationship Management (CRM)

What does the materials management module in ERP do?

Inventory control and purchasing

What is an ERP system?

A system for managing enterprise resources

How do ERP systems help businesses?

By integrating different business functions into one system

What does Total Cost of Ownership (TCO) consider?

All costs associated with ERP over its lifecycle

What is open-source ERP software?

ERP software with freely available source code

What is Customer Relationship Management (CRM)?

A tool for managing customer interactions

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Business Informatics Lecture 13

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Questions 20

Answers

1
What does B2B stand for in ERP and CRM?
Back-to-Basics
Buy-to-Build
Budget-to-Budget
Business-to-Business
2
What is SOA (Service-Oriented Architecture)?
A type of social media marketing
A hardware maintenance process
A framework for organizing software as services
A manual workflow method
3
What does MRP II add to MRP?
IT system monitoring
Customer complaint handling
Financial planning and production scheduling
Employee satisfaction tracking
4
Which company is the leading provider of ERP systems?
Google
Microsoft
SAP
Facebook
5
Which is a major ERP vendor besides SAP?
YouTube
Instagram
Twitter
Oracle
6
What is customization in ERP systems?
Redesigning the company logo
Modifying the ERP software to fit business needs
Deleting customer records
Changing employee salaries
7
What does a Human Resources (HR) module in ERP manage?
Customer reviews
Product pricing
Employee records and payroll
Social media campaigns
8
What is a business suite in ERP?
A cloud storage system
A project management framework
A collection of integrated enterprise applications
A file-sharing tool
9
Which of the following is NOT a typical ERP component?
Marketing automation
Human resource management
Materials management
Financial accounting
10
Which of these is an example of a business suite application?
Social Media Platform
Customer Relationship Management (CRM)
Video Editing Software
Word Processor
11
What is MRP in production management?
Marketing Resource Platform
Materials Requirement Planning
Manual Resource Planning
Management Reporting Process
12
What does the materials management module in ERP do?
Employee recruitment
Inventory control and purchasing
Payroll management
Customer order processing
13
What is an ERP system?
A programming language
A financial spreadsheet tool
A system for managing enterprise resources
A customer database software
14
Which of these is NOT a function of an ERP financial accounting module?
Budgeting
Profit & loss statements
Payroll processing
Online advertising
15
Which of these ERP systems is cloud-based?
Microsoft Excel
SAP S/4HANA Cloud
Photoshop
Facebook Ads Manager
16
How do ERP systems help businesses?
By improving only customer service
By replacing employees with AI
By creating business logos
By integrating different business functions into one system
17
Which is a risk of ERP implementation?
Lack of user training
Improved business processes
Better data integration
Faster reporting
18
What does Total Cost of Ownership (TCO) consider?
The annual revenue of a business
All costs associated with ERP over its lifecycle
The number of employees in a company
Only the initial purchase cost
19
What is open-source ERP software?
A cloud-based CRM platform
A financial reporting system
ERP software developed only for small businesses
ERP software with freely available source code
20
What is Customer Relationship Management (CRM)?
A programming language
A tax calculation software
A financial reporting system
A tool for managing customer interactions

Business Informatics Lecture 13 Flashcards | StudBud