Quiz! Day 6

Who has an address in Kansas City?

Where is your Department fall in context with the Client?

Who's phone number is this (888) 564-5590

Can you end your wrap-up time early?

When should you check Self Service?

What do we do when a client calls in and says they are not getting their results via Email?

What is pushing away leads?

When do you give out the Under writters phone number?

What conversion rate are we looking for?

Call of the Week and Call Feedback forms are located in Confluence

All new leads once complete should go to

What are the 5 Basics?

We hit the complete button when we are done adding all information to a case

When a client no longer wants to move forward with the application

What is the last thing you do at the end of the day?

You do not need to leave notes in the file after you get off the phone

We use Dialpad Status and phone status to show if we are on calls

When do we call back clients?

Our notes help paint the picture of the next department

Will the rate stay the same thought the whole loan?

Where is the sound Icon?

Your computer can be used to watch Hulu while working

You want to remain Automatic in Google Status

What can you use Nectar points for?

How many calls do we want to answer is 1 week?

How many times do we ask for the phone number while taking an application?

What do we do when we get a call while in wrap up mode in Dialpad

Where is the Centry Law's phone number located

How many mintues are you given to wrap up a file?

Sick time will expire at the end of ever calender year.