Chapter 8, and 50

Which of the following calls is considered urgent, but not an emergency?

Which of the following sources can be used to support claims of an individual’s characteristics?

Networking and checking job boards are the best and most effective methods.

Which of these areas does professionalism encompass?

The medical assistant should use medical jargon with patients and lay terms with physicians and other medical personnel.

Examples of technical skills include injections, phlebotomy, and being a team player.

What technique allows the listener to recap and review what was said?

Incoming telephone calls, the MA should identify the facility first, state their name, and how they can help.

When job hunting, it is important to keep a log of the jobs one applies for.

The medical assistant can refer patients to an internet map if they call for directions to the physician’s office.