Mod 7 - Billing

Weather Normalization will appear as a debit if it is colder than normal.

Which is not a unit of measurement for natural gas?

There is no charge for a duplicate bill.

What is one way you CANNOT locate a customer in CSR Tools?

What information can you find in the Payment History Portlet?

In CSR Tools, impersonating a customer will allow you to perform an action/change for them.

Where is the Financial View in Banner?

For TGS, you must search for the city in Insight and look at the related content to find your fees and charges.

How much is the Return Check charge for TGS?

How many months of bill history are visible in the Bill Summary? 

What type of text message reminders do our customers receive?

To what state does the Temperature Adjustment fee apply to?

In Insight, in which article can you find fees and charges for ONG?

Which portlet is NOT located on the right panel?

What is the maximum amount a CSR can give for a Courtesy Credit?

Where is the Calendar in Banner?

How many bills can you compare at one time?

What does the ‘Previous Balance’ represent on the billing statement? 

CSRs do not have the ability to send a duplicate bill.

BTU is how we measure gas consumption in Texas.

In OK, the TDC will apply if the same customer reconnects service at the same location within 12 months.

What information can you find in the Collection Summary portlet?

What can we determine by looking at the Meter Billed History?

How much is the Appliance Light Charge for ONG? 

You can compare bills month over month by clicking the checkbox next to the bills and clicking 'compare'.

In Banner, where do you go if a customer wants a bill greater than 12 months?

You must advise customers of any fees and charges, when applicable.

How much is the Return Check charge for ONG?

How much is the reconnect charge for ONG?

What information is NOT located in the Bill Range section?

What can CSRs not handle on a Transportation account?

What department determines the delinquency rules in Banner?

ONG accounts coded elderly get a charge for Appliance light.

ONG is allowed to mark up the cost of gas for more profit.

How do you view the Bill Statements? 

What address will print on a duplicate bill? 

What information is located in the Account Summary Portlet?

ONG Residential or Small Commercial customer change their rate plan but must stay in the plan for how many months?

Where do you go to give a Courtesy Credit? 

Are disconnection notices sent electronically?

You can also access the Meter Billed History from the Account Homepage.

To view a full note in Notes History, you must click on it.

What is the preferred option for customers to submit a request for Data Privacy?

In the Service Order portlet, you are not able to see previous orders.

Where do you go to give a monetary adjustment for a customer?

You can find adjustments made to a bill on the Ledger.

Where else in Banner can you see the information listed on the Bill History?

What does the Financial View default to? 

How much is the reconnect charge for TGS?

What is a customer charge on a bill statement?

What months does Weather Normalization apply to?