Test Your Knowledge Fam!

Question 1

Which is not an advisement to customers during a mobile number change?

Accepted Answer

caller tunes can be refunded

Question 2

The AutoPay discount isn't applying, even though my customer meets all requirements. I should..

Accepted Answer

use Research It Right Promo credits to troubleshoot issue

Question 3

Mobile number changes are completed within

Accepted Answer

2 to 4 hours

Question 4

When changing a billing address, customer must have

Accepted Answer

a USPS-recognized US or Canadian billing address

Question 5

Restore fees are

Accepted Answer

$20 per line plus taxes

Question 6

___ provides calling and txt to other countries from the U.S. at a discounted or included rate.

Accepted Answer

Stateside international

Question 7

Retail/Sales cannot ask to set up a payment arrangement for the customer over the phone.

Accepted Answer

True

Question 8

In Samson, what TAB should you be on to do a rate plan change?

Accepted Answer

Agreement

Question 9

True or False. If customers are more that 15 days past due an FDP is required.

Accepted Answer

True

Question 10

Bill Current should be _____ and Bill Arrears customers should be _____.

Accepted Answer

future dated; backdated

Question 11

Customer will receive the following notifications regarding their payment arrangement except?

Accepted Answer

a reminder phone call the day BEFORE the PA is due

Question 12

When a payment arrangement fails, any added fees will ____.

Accepted Answer

become part of the past due balance

Question 13

ONE Plus International is a ____ level feature

Accepted Answer

Subscriber

Question 14

First installment must be at least ___ of the PA amount for a multi-part arrangement

Accepted Answer

20%

Question 15

The bill cycle date is also the bill due date.

Accepted Answer

False

Question 16

Contacts stored on the SIM card will automatically transfer to the new SIM during a change.

Accepted Answer

False

Question 17

T-Mobile One Plus allows for me to have________ of hotspot at 4g speeds

Accepted Answer

10gb

Question 18

By having at least 1 voice line, customers pay __ for their tablet line instead of $75

Accepted Answer

$25

Question 19

If the customer is unable to receive the one-time PIN via SMS

Accepted Answer

advise the customer to go into a T-Mobile retail store

Question 20

After a mobile # change, call records for the old phone # can still be viewed on mytmobile.com

Accepted Answer

False

Question 21

Which account status is not eligible for a payment?

Accepted Answer

cancelled

Question 22

Customers can receive a $5 credit per eligible line, up to____ lines

Accepted Answer

8

Questions 22