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VCE Business Management U3&4 Exam Revision
VCE Business Management U3&4 Exam Revision
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VCE Business Management U3&4 Exam Revision (updated 2024)
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1
at Yakult, raw materials that are used in the transformation process include
beer
the Shirota strain
computers
conveyor belts
2
what is the first step for HR Managers to negotiate workplace agreements
exercise care with wording of agreement
lodge agreement
use good faith bargaining
be aware of all relevant awards, current agreement and legal requirements
3
An advantage of computer aided design is
requires ongoing training
encourages creativity
up front costs
it is very cheap
4
which strategy best addresses objectives relating to the KPI of level of wastage
expanding into overseas markets
family day celebrations
review ways to recycle materials in the production process
training program for staff in retail sales
5
one advantage of investment in training is
takes employees away from their usual activities at time
employee might leave the business after training investment
time consuming
benefits the business by improving the skills of employees
6
which KPI is relevant to a manager wants to compare sales performance of their company and a rival company
percentage of market share
level of staff turnover
rates of staff absenteeism
level of wastage
7
the process that a business go through to become a registered company and separate legal entity
incorporation
globalisation
arbitration
transformation
8
which is a limitation of using staff motivation as a strategy to respond to KPIs
increased costs associated with incentives
increased staff turnover
increased staff retention
increased productivity
9
Business facing financial stress with possibility of job cuts. which style suits best?
participative
persuasive
laissez-faire
autocratic
10
three types of performance related pay are
pay increases, commissions and a day off
pay increases, bonuses and commissions
bonuses, share plans and gain sharing
pay increases, bonuses and career advancement
11
which of the following is not a commonly used technique for carrying out appraisals
comparison method
critical incident method
off-the-job training
essay method
12
as part of change management, KPIs should be examined
prior to change being implemented
following change implementation
by management on an annual basis.
prior to and following change implementation
13
If number of sales has increased by 10% but level of profit decreased by 5%,this could indicate
staff have improved efficiency
staff are unhappy and leaving the organisation
customers are dissatisfied with the product
not all resources are being used efficiently, issue of waste
14
a benefit of dismissal, for the business is
cost and time of recruitment and selection to replace position
disrupted work teams
loss of productivity whilst waiting for replacement
opportunity for more skilled and productive employees to join
15
the operations manager is responsible for
managing the financial aspects of the business
sharing your Netflix password
production of the business' output
installing and maintaining technology
16
which of the following is an appropriate strategy to respond to an increase customer complaints
ignore them
lean management
quality management
redeployment of resources
17
which of these is not an element of corporate culture
symbols
rituals and celebrations
values and practices
human resource management
18
which of the following is not a learning organisation discipline
systems thinking
communication
mental models
personal mastery
19
which of the following participants in workplace relations is not found in the external environment
employees
unions
employer associations
Fair Work Commission
20
a type of business that has 'pty ltd' in it's name
sole trader
public listed company
trust
private limited company
21
a business that is owned by a minimum of 2 and maximum of 20 people is
sole trader
social enterprise
public listed company
partnership
22
management by objectives involves
setting objectives for employees-align with overall goals
establishing the mission and vision statement
giving feedback to employees after appraisal
deciding on strategies to achieve business objectives
23
examples of voluntary termination may include
resignation, dismissal, retirement
retirement, resignation, redundancy
retirement, retrenchment, dismissal
retrenchment, dismissal, redundancy
24
_________ is the ability of a business to gain an edge over the competition
competitors
delegating
competitive advantage
leadership
25
the correct categories of Maslow's hierarchy of needs are
money, friendships, job security, goal setting, commission
physiological, security, love, esteem, collaboration
food, shelter, cognitive development, OH&S, teamwork
physiological, safety, social, esteem, self actualisation
26
software that controls manufacturing processes is
robotics
computer aided manufacturing
computer integrated manufacturing
computer aided design
27
leadership is the process of
depressingly influencing individuals to achieve objectives
damagingly influencing individuals to achieve objectives
positively influencing individuals to achieve objectives
negatively influencing individuals to achieve objectives
28
which of the following are the 3 key principles of total quality management
improve employees, continuous customer, empowerment focus
employee focus, customer empowerment, continuous improvement
continuous improvement, customer focus, employee empowerment
quality control, quality assurance, quality circles
29
career advancement is a motivation strategy that can apply to which two theories
Lawrence & Nohria and Lewin
Maslow and Lawrence & Nohria
Maslow and Locke & Latham
Lawrence & Nohria and Locke & Latham
30
the unfreeze stage of Lewin's three step change model may include
empowering action
creating the need or urgency for change
providing training
evaluating the effectiveness of the implemented change
31
which of the following is not an advantage of robotics in operations
perform specialised tasks
maintenance costs
increased speed of production
repetition of tasks to same degree
32
Who Gives A Crap and Tony's Chocolonely are examples of
private limited companies
social enterprises
government business enterprises
public listed companies
33
workplace relations is a key responsibility of
finance managers
operations managers
human resource managers
marketing managers
34
the three levels of planning are
internal, external, macro
strategic, tactical, operational
send, receive, feedback
high, medium, low
35
good workplace relations requires management to
negotiate in bad faith
remove employees who complain about their working conditions
allow employees to have whatever they request
provide fair wages and working conditions
36
change affects stakeholders that are internal to the business only
true
false
37
Organisational inertia is
enthusiastic response from management to a proposed change
unenthusiastic response from HR managers to a proposed change
enthusiastic response from employees to a proposed change
unenthusiastic response from the business to a proposed change
38
the resources used in the process of production are
input
overput
output
underput
39
management skills are used to
increase productivity
increase profits
increase market share
all of the above
40
which of the following is a non-financial motivational strategy
gain sharing
commissions
share plans
support
41
Kurt Lewin was a
21 savage
farmer
psychologist
carpenter
42
net profit figures is best described as
what remains when expenses are deducted from revenue
the total products a business has sold
a business total sales
a business total revenue
43
a sole trader business has unlimited liability
false
true
44
which of the following is a characteristic of a manufacturing business
process/production occurs simultaneously to consumer buy
is performed
produces tangibles
produces services
45
what is one responsibility of HR managers regarding workplace relations
setting the minimum wage
lean management principles
good faith bargaining
represent employees to create an award together
46
Lock and Latham's motivation theory is based on
goal setting
training and development
four drives
career advancement
47
what is the main purpose of managing waste
assist quality
reduce staff absenteeism
indicate staff satisfaction
assist operations and improve efficiency
48
percentage of market share is calculated by
dividing a business' sales by total industry sales and multiplying by 100
dividing total profits by total expenses
subtracting a business total sales from industry sales
asking Mr Evan
49
an automated production line is best when producing a variety of highly customised items
true
false
50
on-the-job training is
sending employees to a specialised training institution
off-the-job training
monitor the performance of employees
learning skills for a job, whilst working
51
quality control involves use of a system so a business achieves set standards in production
false
true
52
which of the following is a stakeholder from the external environment
directors
unions
shareholders
management
53
a successful differentiation strategy may require
ongoing investment in R&D
the business to produce a quality product
an effective marketing campaign
all of the above
54
employees should be supported and communicated with at which stage of the three step change model
unfreeze
refreeze
change
all 3 steps
55
level of staff turnover:
indicates customer satisfaction
measures staff leaving the business for lunch
indicates how safe a workplace is
measures staff leaving the business who need to be replaced
56
increase in number of customer complaints can indicate
improvements in quality
improvements in staff morale
increase in customer dissatisfaction
increase in productivity
57
Maslow's hierarchy includes how many levels of needs
6
4
5
3
58
which is a disadvantage of off-the-job training
professional help
costs less
employees are familiar with environment
more expensive with fees
59
which of the following is not a characteristic of a service business
produces an intangible output
is more likely to have differences in how output is received
inputs are usually more tangible
is performed
60
360 degree feedback is formally referred to as
management by objectives
employee observation
employee self evaluation
all of the above
61
high risk strategies are likely to not result in
greater long term resistance to change
individuals submitting, but becoming resentful
individuals feeling supported
individuals feeling tricked
62
manipulation can be best described as
providing support to employees
devious influence over someone to get them to do what the manager wants
Will Smith slapping Chris Rock
bullying individuals
63
the drive to learn includes
the desire to satisfy one's curiosity and learn new skills
to remove threats to one's safety
desire to own material goods, obtain status and power
the need to form relationships with others
64
managers unite with staff to make decisions together, what style is this?
participative
consultative
persuasive
autocratic
65
Kurt Lewin developed the three step change model and which other theory
goal setting theory
four drive theory
force-field analysis theory
hierarchy of needs theory
66
cost cutting is a strategy that
reduces expenses in various areas of the business
involves buying goods and services from foreign businesses.
is only profitable when the value of AUD is high
is only available to medium and large businesses.
67
involves series of checks throughout production to ensure output meets predetermined standards
total quality management
lean management
quality control
quality assurance
68
What statement best suits laissez-faire management style
manager attempts to sell decisions to staff
manager unites with staff to make decisions together
employees assume total responsibility for making decisions
manager consults with employees before making decisions
69
which strategy is particularly great for marketing on a product label
total quality management
quality control
lean management
quality assurance
70
________ are responsible for coordinating activities from acquiring to terminating employees
employees manager
operations manager
human resource managers
sale and marketing manager
71
the 5 principles of goal setting according to Lock and Latham are
smart, measurable, always, relevant, time
clarity, creative, safe, teamwork, feedback
clarity, feedback, commitment, task complexity, challenge
easy, specific, improvement, measurable, quick
72
real corporate culture can be seen in
policies
objectives
slogans
behaviour
73
which KPI is relevant to a manager being concerned about employee wellbeing
number of customer complaints
net profit
rates of staff absenteeism
number of workplace accidents
74
which of the following is not an example of a tangible good
car
phone service
bread
clothing
75
Maslow, Lock & Latham and Lawrence & Nohria developed theories with the direct function to
increase profit
implement change
improve operations
improve motivation
76
in order for an agreement to be approved by the Fair Work Commission, it must
include no unlawful terms
pass the Better Off Overall Test (BOOT)
include a dispute resolution procedure
All of the above
77
according to Porter, the most successful businesses implement
the lower cost strategy
the strategy that suits their business circumstances
both strategies, to help maximise their chances of success
the differentiation approach
78
Lawrence and Nohria's four drives are:
achievement, training, motivation, defending
acquire, bond, learn, defend
acquire, learning, frienships, threats
fitting in, career, advancement, comprehending, money
79
four low risk strategies to overcome employee resistance are
communication, threat, empowerment, support
empowerment, incentives, intimidation, support
communication, empowerment, bribes, incentives
empowerment, support, communication, incentives
80
which list of strategies can be used to address the KPI of level of staff turnover
motivation, lean production, economics of scale
training, quality management, technology developments
motivation, training, change in management styles
training, waste management, motivation
81
when you have an experienced, highly qualified team, you should use a persuasive approach
true
false
82
which of these is not a type of waste identified by lean management (TIMWOOD)
conveyer belts
excess inventory
excess motion
overproduction
83
management skills required to manage change are
interpersonal, training and money
communication, delegation, planning
proactivity, leading, organisational inertia
leadership, academia, negativity
84
a similarity between quality control and quality assurance is
both involve only internal stakeholders focusing on quality
both involve an external institute to check the product
both involve checking of product against standards
both speed up the production process
85
utilising lean management principles in the workplace speeds up operations and reduces waste
false
true
86
managers can gain trust and support through persuasion, what management style suits this
persuasive
participative
laissez-faire
autocratic
87
personal mastery does not involve
scrutinising what the business does
developing competence and skills
developing the ability to focus energy
looking objectively at one-self
88
which of the following is a waste minimisation strategy as per the VCAA Study Design
rebate
reuse
reboot
lean management
89
what management style only TELLS staff what decisions have been made, with no input or reason
persuasive
consultative
participative
autocratic
90
which of the following is an example of poor termination practice
providing employee with adequate notice of termination
providing employee with an exit interview
providing employee with reasons for termination
providing employee with email of termination with no reason
91
rate of staff absenteeism measures
fully sick
number staff that neglect to turn up for work when scheduled
number of staff leaving the business
number of sick people in the workplace taking days off
92
how many types of waste are identified by lean management (TIMWOOD)
6
1
7
5
93
which is not a management skill
delegating
planning
forecasting
communicating
94
which of the following includes 2 materials management strategies
lean management and quality control
inventory control and automated production lines
just in time and CAM
just in time and forecasting
95
number of sales measures
number of input bought
number of output sold by a business
the beef between Drake and Kendrick
number of employees
96
growth in the rate of productivity indicates
the business is using resources more efficiently
the business is using more input to produce fewer output
the business has lost market share
the business is using resources less efficiently
97
termination is
employee decides to no longer be part of the labour force
the ending of employment of an employee
dismissing an employee as not enough work to pay them
quitting the job
98
the output of a service business is tangible
false
true
99
change always results in positive outcomes for stakeholders
false
true
100
Peter Senge is a
scientologist and cardiologist
real scientist
Kylie Jenner fan
systems scientist
