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Salon Business Flashcards | StudBud
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Salon Business
Salon Business
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Flashcards
20 cards
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Practice quiz
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Questions
20
Answers
1
When a guest is recommended to add on a service and they agree it is...
upselling
good luck
target marketing
demographics
2
Important information about the client, combined with the financial value of a client, is referred to as the:
client profile
client info
client factor
target market
3
What is professionalism?
smelling like smoke
hair un-kept
total "on-game" package
giving the best haircut ever
4
Helping a client remember an appointment is part of....
motivation
organized
benifit
follow-up
5
To ensure a return visit from a client you must...
preform an exceptional experience
give them a card
give it your best shot
offer an incentive
6
What is the recommendation of time for a client to revisit a salon?
6 weeks
when you need more money
4 weeks
when they are looking scruffy
7
Which of the following concepts involves converting existing clients to return clients?
client factor
CRM
client profile
client retention
8
Which of the following descriptions identifies the meaning of clientele?
some-one that walk in for the first time
someone that you like
persons who make habitual use of the services of another person
someone that stops in every five years for a service
9
What buyer wants to know all the facts before buying?
ready
logical
bargin
stubborn
10
Adding the client’s service total and retail total for one visit will achieve which of the following results?
average visit
average net profit
average ticket
average appointment
11
What is salon ambiance?
synergy in action
shared accountability
personal approach of the stylist
complete energy of the salon
12
Knowing a client base and fine tune marketing on price and service adjustments, to fit their needs it is...
target marketing
profile
attributes
follow-up
13
If the average loyal client visits the salon every six weeks, how many times is that a year?
8
10
12
7
14
What is a guest incentive?
being on time
poor service
accountablility
promotions
15
What motivates buyers?
being a good stylist
staying focused on task
offering products
need
16
What is one of the most important steps of any service?
looking the part
consultation
staying focused
giving a good haircut
17
What is the
best practice strategy for building a clientele?
incentives
give it your best shot
appearance
word of mouth and referrals
18
Taking the initiative to pay attention to detail, other team members, attentive guest and total salon environment.
cooperative
shared vision
with-it-ness
clear communication
19
What is the amount of retail that a client buys that statistics shows they will be a return guest?
5 or more
2 or more
none
1 or more
20
What is the average client referral from a satisfied client?
3
10
1
6
