Which of the following is an example of entrenchment?

losing a job due to a downturn in business activity

When answering a telephone at work, which is the most correct procedure?

Hello, Ascot Carpentry, Sue speaking, may I help you?

Which of the following is not set out in an award?

The age at which you must retire

Which is an inappropriate question to be asked at a job interview?

Do you intend on falling pregnant soon?

Which of the following best conveys safety messages to workers on a job site

Safety signs, safety inductions and verbal reminders

If someone is having an epileptic fit, It is important to

Protect person from self injury

An employers 'duty of care' most accurately applies to which group of people?

Employee's visitors and contractors

What is the major purpose of a job description

To list the functions and duties

You receive a call from an irate customer. You should?

Remain calm amd attempt to solve the problem

At lunch a student chokes on some food. You should

Lean student forward to give back slaps

When assessing a collapsed person, the sequence to be followed is

Danger, response, airway, breathing, circulation, injuries

Tam is married. His firm prefers to promote single people. This type of discrimination is

Direct discrimination on the basis of marital status

Which of the following best describes workers compensation

A reimbursement of wages paid to a worker injured at work

Why should an unconscious person be turned on the side

Fluid or vomit will drain from the mouth

Correct lifting technique includes which of the following steps

Feet apart, hold load close to body, and lift from knees

What should you do to control bleeding?

Apply direct pressure, elevate and rest

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Work studies exam practice

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Questions 25

Answers

1
Which of the following is an example of entrenchment?
an employee requests payment for special work clothing
paying a portion of wages into a future fund
an employee must cease work at the age of 65 years
losing a job due to a downturn in business activity
2
When answering a telephone at work, which is the most correct procedure?
Hello, State transit, How may I help you?
Good morning.. no he's not in.. call back later
Hello, who do you want to speak to? What's your name?
Hello, Ascot Carpentry, Sue speaking, may I help you?
3
When an organisation hold a meeting in different locations at the same time, this may be used
Tele- conferencing
Telegram
Fax
email
4
Which of the following is not set out in an award?
The length of notice to be given when quitting
The maximum hours to be worked
The age at which you must retire
Public holiday and sick leave rights
5
Which is an inappropriate question to be asked at a job interview?
"Why do you think your suited to the position?"
"Please describe what you know about the job"
"Why do you want to work in this organisation?"
Do you intend on falling pregnant soon?
6
Which of the following best conveys safety messages to workers on a job site
Safety signs, safety inductions and verbal reminders
Safety induction at the beginning of each day
Safety signs placed in all areas of the site
Showing a safety video at lunch
7
If someone is having an epileptic fit, It is important to
Protect person from self injury
Get someone to call for an ambulance
Restrain person to prevent injury
Prise mouth open so person can breathe
8
An employers 'duty of care' most accurately applies to which group of people?
Employers and contractors only
Employee's visitors and contractors
Employee's visitors and manufacturers
Employees and visitors only
9
What is the major purpose of a job description
To describe the conditions of employment
To state the hours of duty and rates of pay
To list the functions and duties
To outline the terms of the employment contract
10
A customer alerts the owner to a potential safety hazard in the store. Who's responsible?
A work cover representative
The employer
An Occupational health and safety officer
The customer
11
You receive a call from an irate customer. You should?
Be apologetic on behalf of the business
Hang up on the caller
Remain calm amd attempt to solve the problem
Become aggressive to the caller
12
At lunch a student chokes on some food. You should
Give a small amount of water to drink
tell student to be calm and breath in/ out of their nose
Remove obstruction by putting fingers down their throat
Lean student forward to give back slaps
13
When signing off a formal letter to 'the manager' The best manner would be
Yours faithfully
Yours sincerely
Kind Regards
Looking forward to seeing you
14
The most popular form of message for internal written communication in the office is?
letter
email
Fax
memo
15
Which of the following is an informal source of job information
industry and trade journals
newspapers
centrelink
family and friends
16
To send a message quickly, which form would be the most useful
Post
Memo
Email
Fax
17
A treatment for a hot water burn would be?
Apply ice to burn
Gentle, cool running water
Encourage to have a hot shower
Place under warm shower
18
When assessing a collapsed person, the sequence to be followed is
Remove danger, airway, breathing and circulation
Shake, shout and check for danger
Airway, circulation, breathing then other airways
Danger, response, airway, breathing, circulation, injuries
19
Tam is married. His firm prefers to promote single people. This type of discrimination is
Indirect discrimination on the basis of sex
Direct discrimination on the basis of marital status
Direct discrimination on the basis of sex
Indirect discrimination on the basis of marital sex
20
Which is not a common reason why people work
to interact socially
to gain satisfaction and recognition
to avoid leisure time
to earn an income
21
Which of the following best describes workers compensation
An amount paid to an injured worker as a compulsory saving
A reimbursement of wages paid to a worker injured at work
A reimbursement of sick leave paid to the injured worker
An amount paid to an injured worker when on light duties
22
Why should an unconscious person be turned on the side
It takes pressure off the spinal column
It is more comfortable than lying on the back
It prevents the tongue from falling forward
Fluid or vomit will drain from the mouth
23
Correct lifting technique includes which of the following steps
Feet apart, hold load close to body and lift from back
Feet together, hold load close to body, and lift from back
Don't get a job that you need to lift heavy things
Feet apart, hold load close to body, and lift from knees
24
Tradesman say "Can you get the power drill from the truck" is an example of a:
Material handling procedure
Recorded instruction
Written instruction
Verbal instruction
25
What should you do to control bleeding?
Apply antiseptic to the wound
Apply direct pressure, elevate and rest
Give the casualty an aspirin
Apply a tourniquet

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