steps you will take to load data from a spreadsheet

Load data > Create Transform Map > Transform

Where do you change banners and colors on your interface

System properties > CSS Properties

three ways Access Control Rules are defined

Conditional Expressions, Scripts, Roles

What do you click on to save changes without leaving the form

Right click form header and click save

If a request is rejected what happens?

notification is sent and sets the status to cancelled

What do you click on to save changes without leaving the form

Right click form header and click save

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Answers

1
Applications and modules are loaded based on
User's country/location
User position
User roles
2
steps you will take to load data from a spreadsheet
Create Transform > Load data > Transform
Transform > Load data
Load data > Create Transform Map > Transform
3
Access Control evaluation
Specific to general
General to specific
4
virtual representation of activities consisting of connected steps planned out in a sequential manner
service flow
workflow
event
5
Workflows are needed when doing simple discrete record
False
True
6
Tables that exist in the base system
Base Table
System table
Custom table
7
Feature that help improves collaborative efforts and lets you see who is online when you are working in an instance
User presence
User activity
User collaboration
8
business rules are real time
False
True
9
What do you click to save changes on a record and return to the previously viewed page
Submit/Update
Save
10
Stores a record of all browser activity for an instance ex: _{Created - Date and time of the transaction, Created by}
Traffic log
Transaction log
Request log
11
A transform map determine the relationships between fields in an import set and fields in another table in sNow
True
False
12
Interface that enables you to display multiple performance analytics, reporting, and other widgets on a single screen
Catalog item
Report
Dashboard
13
ESS have a ROLE
True
False
14
Where do you change banners and colors on your interface
Themes > CSS Properties
System properties >Theme> CSS Properties
System properties > CSS Properties
15
Column is a field and a row is a record.
True
False
16
Checked out workflows will be captured in update sets.
True
False
17
Tables that are created, can be deleted and do not exist in the base system
Base table
Custom table
System table
18
Tables joined virtually for reporting purposes
Table join
Database join
Database views
19
parent table for INC, CHG, PRB
task
request
sla
20
interface used for creating/modifying reports
Reporting Tool
Report Designer
Report Creator
21
Cmdb_ci_server inherits which class?
cmdb_ci_pheriperals
cmdb_ci_computer
22
Which of the following is not a valid field type (for Incident table)?
Long String
Suggestion
Currency
23
Catalog Variables are global by default
True
False
24
three ways Access Control Rules are defined
Groups, Conditional Expressions, Roles
Conditional Expressions, Scripts, Roles
User ID, Roles, Groups
25
It allows you to edit field values in a list without opening the form
List editor
List designer
26
glide_time, array fields CANNOT be edited in the List editor
True
False
27
Where does global search appear
Banner frame
Content frame
Application navigator
28
name of the database Servicenow is built on
PostgreSQL
ServiceNow Database
MySQL
29
Roles CANNOT contain other roles
False
True
30
What is the Duration of the elevated role
30 minutes
current session
No duration limit
31
Update sets CAN be Merged
True
False
32
Can you delete custom tables?
True
False
33
Additional comments are only visible to fulfillers and are not available to external users or customers
True
False
34
service catalog request items table name
sc_request_item
sc_req_item
sc_req
35
To make a new or edited workflow available to all users it needs to be..
Checked out
Published
Checked in
36
data policy can be applied to lists
False
True
37
used to change the Number format per table in the system
Number Maintenance
Dictionary
38
What do you click on to save changes without leaving the form
Click the Submit/Update button
Right click form header and click save
39
NOT ALL tables can be extended
True
False
40
If a request is rejected what happens?
notification is sent and sets the status to Not Approved
notification is sent and sets the status to cancelled
41
scripts shipped to the browser
Server Script
Client Script
42
To simulate a smartphone what would you append to the ServiceNow browser?
$m.do
$phone.do
$mobile.do
43
KB is PRIVATE by default.
True
False
44
Configuration Item is:
Tangible
Both
Intangible
45
table is used to track changes in an update set
sys_update_xml
sys_update
sys_update_set
46
What do you click on to save changes without leaving the form
Right click form header and click save
Click the Submit/Update button
47
How do you edit/ create a workflow?
XML Editor
Instance Workflow Editor
Graphical Workflow Editor
48
Catalog variables can be arranged on a catalog item by setting the appropriate value of field 'Order'.
True
False
49
graphically displays the CIs that compose a business service and indicates status
Schema Map
Business Service Map
CI Map
50
What does the search term !*search do
Does not start with
Does not contain
Not equal to
51
provides a method to put in buttons/links/context menu items on forms/lists making the UI more interactive
ui action
ui policy
data policy
52
DB name format for custom table
u_<table>
custom_<table>
53
Once an Incident is placed in a Resolved State, the Caller may no longer re-open the Incident.
True
False
54
How can an administrator check which release is running on an instance
System Diagnostics > Releases
System Diagnostics > Stats
System Diagnostics > Upgrades
55
Groups are stored in this table
sys_user_group
sys_user_grp
sys_group
56
table containing roles
sys_user_role
sys_role
57
Robust ordering system for services/hardware and software and is a central repository of goods and services
Service catalog
Order Catalog
Request catalog
58
transform maps can only be used once
False
True
59
You Can open an Incident by email
True
False
60
Should default update set be used for recording customizations
False
True
61
Homepages must be manually added to an update set
True
False
62
SLA, OLA and UC are configured in which module
Performance Analytics
Service Management
Service Level Management
63
Which table DOES NOT extend from Task table
Incident
Knowledge
Change Request
Problem
64
a unique 32 character Globally Unique ID used to identify a record
sys_id
instance
table_id
65
Knowledge Base Hierarchy
Topic > Article > Category
Article > Topic > Category
Topic > Category > Article
66
single solution to quickly integrate with third party services to build and share content
Integrate Now
CMDB
Integration hub
67
What table is used to store SLAs?
task_sla
sla
u_sla
68
best practice for assigning roles
Assign roles to group
Assign roles to user
69
role is needed to create or update ACLs
read_admin
itil
security_admin
70
There can be multiple views on a table
False
True
71
Base tables can be deleted
True
False
72
Setting allows the user to view knowledge articles without logging in?
ESS role
Public Setting
View all settings
73
script configured to run when a record is queried/inserted/updated/deleted
business rule
ui action
data policy
74
Before a workflow can be edited it must be..
Checked out
Checked in
Published
75
Coalescing on a field means the field will be used as a unique key.
True
False
76
Which role was added with the Madrid release and is required in reading CMDB tables
read_cmdb
cmdb_read
cmdb_ci_read
77
application that is available to all users
Approval
Self-service
Incident
78
A graphical representation of table relationships
Table Map
Schema Map
Table Relationship Diagram
79
What do you click on to save changes without leaving the form
Right click form header and click save
Click the Submit/Update button
80
modular unit of variables that can be shared between catalog items
Collections
Item
Variable sets
81
when an SLA task does not reach the condition at a given time
exceeded
suspended
breached
82
How do you simulate the tablet environment on your PC browser
$tablet.do
$tab.do
$t.do
83
In a knowledge base, articles are grouped according to CATEGORIES.
False
True
84
In which table user to group mapping is stored?
sys_user_grpmember
sys_grp_user
sys_user_grmember
85
name of the Servicenow search engine
SearchNow
Zing
ServiceNow search
86
A group of customizations that can be moved from one instance to another
Update set
Transform Map
Knowledge Base
87
If an admin wants to check the status of the task from a service catalog request, the path is REQ>RITM >Task
True
False
88
specific type of catalog item that allows end users to create task based records.
Record Producer
Content Item
89
indication to ServiceNow that something has occurred
Event
Policy
Action Script
90
Below are how knowledge articles are sorted EXCEPT
Most viewed
Popularity
Last updated
91
Where can we use 'variable_pool'?
Workflow
UI Script
UI Policy
92
Metric is used to measure and evaluate the effectiveness of
ITSM processes
Security processes
DB processes
93
Worknotes are only visible to fulfillers and are not available to external users or customers
False
True
94
sequence of publishing a Knowledge Article
REVIEW, ASSIGNED, PUBLISH
DRAFT, ASSIGNED, REVIEW, PUBLISH
DRAFT, REVIEW, PUBLISH
95
module tracks every upgrade made to the system
Upgrade History
Version History
Release History
96
the ability to designate other users to receive and interact with approvals and task assigned to you
Co-user
Delegate
Assist
97
Provide ability to order multiple, related items as one request
Catalog item
Record producer
Order guide
98
We can trigger an email notification using Client Script.
False
True
99
Correct order in defining a condition
Field, Value, Operator
Value, Operator, Field
Field, Operator, Value
100
SLA defines a set amount of time for a task to reach a certain condition
True
False

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