IPC Ch 5-8

The use of time that emphasizes punctuality, schedules, and completing one task at a time.

A listening response in which the receiver seeks additional information from the sender

language that is vague in nature

connection between words and the ideas or things they represent is arbitrary

the irrational belief that emotions are caused by others and not by the person who has them

Not listening because he/she is only interested in what he/she has to say.

women:voice is deeper and height normally men:verbally expressive and knows others nonverbal behavior and use touch more

replace the personal pronoun I with the less immediate word it and avoid responsibility

the use of time that emphasizes flexible schedules in which multiple tasks are pursued at the same time

occurs when a person bases a belief on a limited amount of evidence

pretening to listen

has the effect of canceling the thought that precedes it

interpretation of a speaker's message and help the other person consider alternative meanings

when the brain interprets information that is sent and set meaning to the information

the irrational belief that the worst possible outcome will probably occur

aimed at understanding others

the information that passes thru eardrum and goes to the brain

cultural values such as obedience and group harmony

speaking in a way that emphasizes difference from others

the 5 elements of listening are hearing attendingunderstanding responding remembering

the way to be a better listener: talk lessno distractions dont judge prematurelylook for key ideas in message

a statement that claims ownership of one's thoughts or feelings

The irrational belief that people should behave in the most desirable way.

Putting into words the ideas or feelings you have perceived from the message

communication without the use of words.

a listening response in which the receiver seeks additional info from the senser

the irrational belief that satisfaction in life is determined by forces beyond one's control

the ability to perceive, understand, manage, and use emotions and to be sensitive to others feelings

the irrational belief that it is vital to win the approval of virtually every person a communicator deals with

defensive listening is to pay attention to the emotional content of someone's message and just take it at face value

questions that disguised attempted to send a message rather than elicit information

irrational belief that worthwhile communicator should be able 2 handle every situation w/complete confidence and skill

women content:relationships problems familyhealth but mean content: current events musicsports business

presenting opinon as facts

when person has strong emotions bodily changes occurs

statement that shifts responsibility for one's own thoughts or feelings to the listener

a person internal dialogue