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INST 352: Week 8 Flashcards | StudBud
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INST 352: Week 8
INST 352: Week 8
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Flashcards
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Questions
17
Answers
1
Brinkman et al. found that their first-generation college student participants felt:
That they could easily find the info they needed in the university library
That they were information-poor and outsiders
That they had the inside scoop
That university-provided support systems met their information needs
2
Dervin and Dewdney (1986) pointed out that to understand the user's query from their point of view, you should ask:
Questions that enable the patron to select an answer from a set of options
Questions that you construct based on your assumptions
Neutral questions
Closed questions
3
As a result of using our library's resources, programs, and services, people improved their ability to find & get jobs
Outcome
Output
Usability
Requirements specification
4
When an information professional's offer of help is most likely to be perceived as helpful
Visceral information need
Information search process
Zone of intervention
Heuristic evaluation
5
Having roving librarians is one strategy that helps to fulfill RUSA's _____ guideline
Visibility/approachability
Listening/inquiring
Searching
Follow-up
6
The information source most commonly mentioned by Ocepek's grocery shoppers:
Their own personal experience
Store websites
Search engines
Their friends & family members
7
Information systems & software designers conduct _____ to learn about the specific needs & requirements of their users
Usability Testing
Systems Analysis
Systems Evaluation
User Requirements Analysis
8
Hirsch et al. found that online fantasy sports players (fantasy football & NASCAR):
Stuck to just one website to get all of the info they needed
Did less information seeking toward the end of the season
Expressed the strongest need for info that would minimize the role of luck
Easily found the information they needed to support their decision-making
9
A growing number of users who approach librarians for help need the librarian to take on the role of...
Advisor
Counselor
Identifier
Locator
10
Leeder found that his undergraduate student survey respondents:
Did not follow the news on social media regularly
Expressed more willingness to share fake news stories than real stories
All of the above
Rated fake news stories as more believable & trustworthy than real ones
11
Kanihan & Rim found that Trump supporters (in comparison with non-supporters):
Expressed more interest in the 2016 presidential primary campaign
Were more likely to turn to YouTube for political information
All of the above
Followed campaign news for entertainment (rather than information) purposes
12
Taylor (1968) described question negotiation as the process of a librarian working with a patron to...
Move forward from the patron's formalized need to their conscious need
Go back from the patron's compromised need to the conscious/formalized need
Move forward from the patron's visceral need to their compromised need
Go back from the patron's formalized need to their visceral need
13
Who might conduct an investigation into people's information behavior?
Website designers
Market researchers
Information behavior researchers
All of the above
14
Before assisting someone with an information need, you should learn/ask about their:
Preexisting knowledge on the topic
Situation
Goals
All of the above
15
Canning & Buchanan found that maximum security prisoners:
Avoided interpersonal sources of information
Did not ask one another for information
Had unmet information & emotional needs
Found healthcare professionals to be helpful in meeting their info needs
16
Luque et al. found that _____ farmworkers were most at risk for heat-related illness
Older
Hispanic
Inexperienced
White
17
One million people checked out at least one book from our library last year
Focus group result
Outcome
Qualitative data
Output
