Sexual harassment in the workplace is defined as

unwelcome sexual advances, requests or conduct

What are sales generators?

categories that lead to total revenue

SMART goals stand for what?

Specific, measurable, attainable, realistic, & timely

Which reflects a social marketing orientation?

advertising contributions to environmental and health issues

studbud

Foodservice Final Quizzes

20 termsStudBud Administration9 plays

review of key foodservice concepts

Flashcards20 cardsFPractice quizPHost liveL

Questions 20

Answers

1
Which is NOT one of the questions an ethics check for managers?
is it legal?
will someone find out?
how will i feel about myself?
is it balanced?
2
Which refers to an outline of how the marketing will take place in an organization
marketing agenda
mission statement
marketing blue print
marketing plan
3
Which is not an example of a service recover strategy?
RELATE
ACT
GIFT
The B Team
4
What is the main focus of marketing activities
the board of directors
the vendors
the employees
the customer
5
Which is a way of gathering feedback from customers in restaurants?
all of the above
comment cards
self-administered guest surveys
secret shoppers
6
Which airline company serves as the best example of customer service?
delta
southwest
american
Biman Bangledesh
7
Sexual harassment in the workplace is defined as
is allowable in certain situations
a welcome situation
only valid in promotion situations
unwelcome sexual advances, requests or conduct
8
Which of the following change in direct proportion to sales
fixed costs
variable costs
prime costs
none of the above
9
Proper inventory management can do what?
lead to greater guest and employee satisfaction
increase efficiency
reduce costs
all of the above
10
What are sales generators?
categories that lead to higher expenses
categories that lead to total revenue
categories that lead to higher fixed assets
categories that lead to greater liability
11
A "sticky idea" has the following characteristics EXCEPT
all of the above
concrete & credible
unexpected & emotional
simple
12
SMART goals stand for what?
smart, measurable, assured, real, timely
smart, measured, artistic, realistic, time sensitive
Specific, measurable, attainable, realistic, & timely
specific, make shift, attainable, realistic, tools
13
Which is not part of a job description?
division or department
working conditions
background of the boss
chain of command
14
All of these are Leadership Theories EXCEPT
Employee Goal Theory
Path Goal Theory
Leader-member exchange Theory
Fiedler's contingency theory
15
Which reflects a social marketing orientation?
emphasizing value
advertising to selected demographics
advertising contributions to environmental and health issues
emphasizing quality
16
In foodservice there are 4 types of brands. Which is not one for brands?
signature brands
national concepts
global brands
regional concepts
17
I love the food service side of Hospitality
Maybe
NO
YES
18
What term does Disney use for market and customer research?
customerology
magic
guestology
guestofication
19
Fresh fruits and vegetables are usually kept at what temperature?
32-37 degrees
0-10 degrees
20-30 degrees
40-45 degrees
20
Leaders should possess all of these skills EXCEPT
time management
communication skills
motivating skills
a hands off approach

Foodservice Final Quizzes Flashcards | StudBud