manicuring-Communicating for Success

What is the common time limit that a client is allowed to be late before being required to reschedule

In order to express an idea or concept so that is it satisfactory understood is known as …

At the end of a consultation, counsel the client on ___, while also giving tips on nail service or home maintenance

Your reactions to situations beyond your control, and your ability to ____ in challenges are critical to success

To help your client make choices that reflect a personal sense of style, you should …

What is a good way to handle ups and downs of human relations?

What is the client consultation form also called?

A fundamental factor in human relations involves a person's sense of ____

You should do a client consultation before the service starts

During the client's consultations you should ___?

Effective human relations and communications help build _____,accelerate professional growth,& prevent miscommunications

When interacting with co-workers it is recommended that you _____

What do many beauty professional not take advantage of what talking to their supervisor

What will your personal portfolio help you to achieve with your client

When using the 10-step consultation method, what should you do next after discussing the client's personal preference

When a new client visits the salon for the first time, what should you do ?

How much time is recommended to set aside for the client consultation?

If your tardy client arrives and you can take her without jeopardizing other clients, what should you do?

When greeting a client you should smile and greet them?

When interacting with the salon manager you should _____

If you get involved in a scheduling mix-up, what should you do?

What is the best relationship builder?

How do you determine the ideal length and shape of a clients nails

You should perform a client consultation

Which of these steps involves encouraging clients to flip through a photo collection and discuss what they want/like

Mutual respect, which transforms a good nail tech into a ____ and colleague, naturally follows.

A person who prefers a more classic style. would likely want their nails?

Clients are coming to you for services and paying for your expertise, which means you need to __ every time you see them

What can a client consultation be best described as?

Effective communications is defined as the act of ___

If a client has a problem with the service and you cannot change what she dislikes, you should ____

Why is it best to avoid the use of slang?

Which of the following is NOT one of the golden rules of human relations?

People who create conflict most likely feel _______

Who should you call on when faced with an unhappy client in a situation where you are unsure of what to do?

When meeting a client for the first time, you should be ____?

Regardless of whether you like someone or not, your colleagues deserve.....

What should you do before the clients gets to your station for the consultation?

When we feel secure, how do we act?

The primary purpose of a client consultation is to have a conversation that will clue you in on his or her needs and ___

When is it appropriate to argue with a client?

If you're running late and know it will cause delays for later clients, what should you do?

As the time for your review draws near, it is recommended that you ___

Clients with a dramatic style generally...

You can communicate through words, voice inflections, ____, body language, or visual tools

When you believe in yourself, you trust your judgement, ________, and stick to what you believe is right

The initial greeting with your is the most important communication you will have.

What should you do at the end of an evaluation performance review meeting?

When would you use reflective listening

a periodic review of an employees behaviors and activities important to the salon is called ____

What does a client consultation form usually not ask

The salon manager is generally the person with the most responsibility regarding the ____