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TTTO Week 1 Review Flashcards | StudBud
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TTTO Week 1 Review
TTTO Week 1 Review
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Questions
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Answers
1
What CAN'T you search for in the Search manager?
A & B: Both Help topics AND system functions
System functions
Help topics
Customers & accounts
2
The _________ manager is where you go to look up existing customers and accounts.
Payment Receipting
Service
Slice Copy
Search
3
What session type would you select for an in-person Title & Reg transaction?
Back office
Dealer
Counter
4
You do NOT need your phone to login to VT TRIPS.
False
True
5
When is the first VT TRIPS rollout?
December 15, 2023
December 13, 2023
November 13, 2023
November 15, 2023
6
Which of the following is NOT a type of task?
Case
Work Item
Task Management
Approval
7
A _________ is a tool with a certain subset of functionality, similar to an app on a smartphone.
manager
panel
customer
bookmark
8
Which of the following is going to be new with VT TRIPS?
Leaving the DMV with your NEW registration; not mailed
The end of registration stickers
The end of document stickers
All of the above
9
Which of the following will NOT be included in this first VT TRIPS rollout?
Replacing POS
Imaging: storage & retrieval
Replacing VT PICS
Title & Reg services
10
The manager we use to assist customers and carry out transactions is called what?
Search manager
Payment Receipting manager
Inventory manager
Service manager
11
What session type would you select if you are working in the CDL office?
Back office
Counter
Dealer
12
There is only one bundle for cash and one bundle for check at each branch for daily deposits.
True
False
13
Which of the following terms describes an interaction with a customer or set of customers?
Service Transaction
Service Session
Service manager
Service Day
14
The ___________ manager will most likely be used by the stockroom and designated individuals to keep track of plates.
Service
Mail
Payment Receipting
Inventory
15
Users can close their Service Day with open sessions.
True
False
16
Which part of the daily deposit process is always done by Accounts Receivable?
Sending the deposit to the bank
Recording the deposit
Creating a deposit with bundles
Daily batch reconciliation
17
A dealer can apply for as many license types as they want.
True
False
18
You can change a vehicle’s color in a Vehicle Update transaction.
False
True
19
Currently, a manager must confirm a batch reconciliation.
False
True
20
At the BEGINNING of a shift, it is best practice for users to first ....
Open their Service Day
Open their payment batch
21
In a service transaction, the balance panel is what color when a balance is owed/due?
Blue
Yellow
Green
Red
22
A new registration application would be processed as an External Sale.
True
False
23
Who is the first person you should reach out to with questions/guidance?
The architects (Rory or Sally)
Your coach (Britt or Steph)
Josh McCarty
Jordan Villa
24
VT TRIPS will know whether a vehicle is eligible for a title or not.
True
False
25
When registering a new vehicle, what is the term we use to attach it to an individual?
Connect
Register
Assign
Associate
26
Batch reconciliation is considered a task in VT TRIPS.
False
True
27
After reconciling a payment batch, how many business days later will that deposit be recorded by AR?
3+ business days
2 business days
1 business day
Same day
28
Which of the following slice titles is best?
Joe Exotic_12/4/22
Practiceeeeee
Sample Data Build _ Reg Renewal
Demo Day _ Daily Deposit _ RunDate 12/4/22
29
The ___________ icon allows you to save frequently used or important pages.
Favorites
Help
New Manager
Bookmark
30
Adults, teenagers, and children learn the same way.
False
True
31
PowerPoint presentations should be a balance of visuals and limited text. You can add additional talking points where?
In a separate Word document
On hidden slides
In the Notes section
32
The _________ allows for easier navigation and personalization of VT TRIPS.
Favorites
New Manager window
Sidebar
Context Bar
33
When reconciling ur batch, u must enter the checks in the order in which u received them/the order of transactions.
False
True
34
What do we call individual items of training material that can be assigned to users?
Learning classes
Learning modules
Learning tasks
Learning achievements
35
In the new dealer account transaction, you CANNOT do which of the following:
Approve the dealer application case
Establish dealership location and name on sign
Establish the owner's informaion
Establish the account information
36
The New Manager window will display a Tasks panel for tasks specifically assigned to you.
True
False
37
Which training tier focuses on the transactions tools, processes, and workflows for each job or role type?
Application tier
Specifics tier
Basics tier
Support tier
38
When will the bulk of user training take place?
After rollout
Now until rollout
August - October 2023
November 2023
39
You can only build data/make edits in your 0 slice.
False
True
40
Will a sole proprietor be added to VT TRIPS as a New Business or New Individual?
New Business
New Individual
41
Which of the following would be considered an External Sale in VT TRIPS?
4-Year License Renew
Title Transfer
Lienholder Maintenance
Registration Renewal
42
Which of the following should you NOT do for PowerPoint presentations?
Add text for main points
Read directly from the PowerPoint/computer
Add visuals
Use humor
43
Which of the following is NOT one of the three icons in the RIGHT corner of the Context Bar?
Hamburger/Pancake icon
Bookmark icon
Support Menu/Help icon
X or back button
44
Each branch office can set their own inventory needs.
True
False
45
All CSS's will be able to order inventory.
True
False
46
For a registration renewal, the only required field is the registration term.
True
False
47
The daily deposit process only requires interaction from two individuals.
False
True
48
The project is a mix of staff from all of the following EXCEPT...?
ADS
Fast Enterprises
VT DMV
None; VT TRIPS has staff from all of these
49
Which of the following terms describes a calendar day during which a user performs work?
Service Session
Service Day
Service Transaction
Service manager
50
Which training tier focuses on answering users' questions either through remote channels or through in-person visits?
Support tier
Basics tier
Application tier
Specifics tier
51
Using the Exercises tool in the Learning manager, users can do which of the following?
Access guided practices for certain transactions
Watch CBT or subtitled tutorial video modules
Run reports to see who has completed training
Complete "knowledge check" style questionnaires
52
Favorited managers don't automatically save to the Sidebar.
False
True
53
In VT TRIPS, we refer to the boxes with title text as what? HINT: They can help us orient users on the screen.
panels
windows
Status panel
managers
54
At the END of a shift, it is best practice for users to first ....
Reconcile their payment batch
Close their Service Day
55
When a new dealer application has been received, what will you NOT do?
Work a case
Create a New Business/Gov't customer
Create a New Dealer account
Process a new registration