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Troubleshooting Review Flashcards | StudBud
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Troubleshooting Review
Troubleshooting Review
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Review of the troubleshooting process.
Flashcards
35 cards
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Practice quiz
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Questions
35
Answers
1
What is the function of this component?
Temporary data storage for applications
Transfer data to newer disk drives
Stores settings & boot instructions
Provides power to drives
2
What is the function of this component?
Converts AC to DC & provides power to components
Cools computer or CPU
Transfer data to older disk drives
Carries out instructions & processes data
3
After a problem is identified, what is the next step for the troubleshooter?
Implement a solution
Determine the exact cause
Establish a theory of probable cause
Document the findings
4
After updating your virus license and getting service updates, you should do this.
Record the new license info
Check Event Viewer for software update information
Install a second anti-virus software
Run a full scan on the computer
5
How do you check if a CPU fan is spinning properly?
Spray compressed air on the fan to make the blades spin
Spin the blades of the fan quickly with a finger
Visually inspect the fan when the power is on
Listen for the sound of the fan spinning it is on
6
Added new PCIe video card, the computer boots but it doesn't display any video. Problem?
Faulty cable
Not compatible with CPU
CMOS setting to built-in adapter
PC does not have enough RAM
7
Before you attempt to fix bad sectors on a hard drive which has your backup & data, do this.
Restore from existing backup
Backup to removable drive
Slave the current drive
Run chkdsk
8
If there are several probable causes to a problem, which should be tested first?
the most complex and difficult to diagnose
those chosen by random selection
those the customer believes to be the mos timportant
the easiest and most obvious
9
What is the function of this component?
Handles communications from CPU, to RAM and video
Temporary data storage for applications
Enhance functions of the computer by allowing adapter cards
Long term data storage
10
What do you do if you can't find an exact cause after testing several theories?
Begin replacing components randomly
Establish a new theory of probable cause
Use a top down approach to isolate the cause of the problem
Test all remaining theories starting with most complex
11
What is the function of this component?
Handles communications from CPU, to RAM and video
Long term data storage
Temporary data storage for applications
Enhance functions of the computer by allowing adapter cards
12
Another problem for PATA hard drives
bad CPU
bad CMOS setting
loose cable connections
faulty audio card
13
What is the function of this component?
Carries out instructions & processes data
Converts AC to DC & provides power to components
Transfer data to older disk drives
Cools computer or CPU
14
Common problem on a PATA hard drive
overheating
incorrect drivers
incorrect jumper settings
dirty read & write heads
15
Which device is most likely to have an incorrect setting saved in CMOS or bad jumper settings?
monitor
printer
power supply
hard drive
16
What else do you do if you can't find an exact cause after testing several theories?
Use random selection to determine the next step
Give up and get a new computer.
Test several theories at once to speed the process up.
Document each test tried that did not correct the problem.
17
You suspect a fault on the hard drive, what should you do next?
Contact a data recovery company
Replace the hard disk with a new one
Back up the user data
Perform disk cleanup procedure
18
What is the function of this component?
Enhance functions of the computer by allowing adapter cards
Long term data storage
Handles communications from CPU, to RAM and video
Temporary data storage for applications
19
What is a symptom of a failing power supply?
Computer displays a POST error code.
Power cord will not attach properly
Computer sometimes does not turn on.
Display has only a blinking cursor.
20
What is the purpose of documenting the info that is obtained from customers in the work order?
to keep track of parts ordered
to market to customers
to help solve the problem
to create a centralized database of possible problems
21
Your hard drive LEDs are not working, but the computer is. Problem?
Bad hard drive cable
Motherboard BIOS needs updating
Hard drive LEDs are loose
Power supply is not providing enough voltage
22
What is the function of this component?
Provides power to drives
Transfer data to newer disk drives
Stores settings & boot instructions
Temporary data storage for applications
23
What is the function of this component?
Stores settings & boot instructions
Provides power to drives
Transfer data to newer disk drives
Temporary data storage for applications
24
What is the function of this component?
Cools computer or CPU
Converts AC to DC & provides power to components
Carries out instructions & processes data
Transfer data to older disk drives
25
A workstation locks up after about 5 minutes of use. Problem?
RAM malfunction
CPU overheating
Power supply failure
Hard drive failure
26
Which step is where a tech would ask the user to print a document on a newly installed printer?
Establish a theory of probable cause
Document findings, actions, & outcomes
Test the theory to determine the cause
Verify system functionality & implement preventative measure
27
After downloading a new video driver, what should the technician do?
Open video editing app to verify performance
Schedule next system checkup
Log the previous & current driver versions
Move the display card to a new slot
28
Upgraded from single core to dual core CPU and now the computer is slower. Problem?
BIOS does not support dual core CPU
Not enough RAM
Operating system needs to be upgraded
Wrong CPU type
29
What is the function of this component?
Handles communications from CPU, to RAM and video
Temporary data storage for applications
Long term data storage
Enhance functions of the computer by allowing adapter cards
30
Which of these would help you create a plan of action to resolve a computer problem?
loopback adapter
computer repair history log
multimeter
BIOS diagnostics
31
After updating to the latest video editing software, your computer runs slow. What do you need?
get a new CPU
add more RAM
Replace the hard drive
Replace the video card
32
What is the function of this component?
Transfer data to newer disk drives
Stores settings & boot instructions
Temporary data storage for applications
Provides power to drives
33
What is the function of this component?
Transfer data to older disk drives
Converts AC to DC & provides power to components
Cools computer or CPU
Carries out instructions & processes data
34
What is the best method to remove a disc from an optical drive that fails to eject the disc?
Use a pin in the reset hole
Use a small screwdriver and pry it open
Remove the drive enclosure and take it apart
Send it for repair
35
Which two types of data should be backed up before troubleshooting a computer for a customer?
Documents & Favorites
Documents & System Files
Favorites & System Files
BIOS system files & Driver Files
