IT Work Skills Class 03

Question 1

What outlines day-to-day tasks?

Accepted Answer

Procedures

Question 2

What is a macro used for?

Accepted Answer

Automate tasks

Question 3

What is the best option to track ticket requests?

Accepted Answer

Spreadsheets

Question 4

What should you do if there are uncontrollable delays?

Accepted Answer

Find alternative solutions

Question 5

What defines the goals of an organization?

Accepted Answer

Policies

Question 6

What is the final step after resolving a client's problem?

Accepted Answer

Close the job ticket

Question 7

What is a team with all members taking equal responsibilities?

Accepted Answer

Self-managed

Question 8

What should you learn for troubleshooting?

Accepted Answer

Applications, Hardware, Software, Networks

Question 9

What is important when training the user?

Accepted Answer

Practical demonstrations, Provide feedback, Encourage and motivate, Identify skills level

Question 10

What is crucial for data security?

Accepted Answer

Data encryption

Question 11

What should you avoid when training users?

Accepted Answer

Making assumptions

Question 12

What types of research documentation are there?

Accepted Answer

Digital manuals, Quick reference sheets, How-to articles, User guides

Question 13

What is included in an SLA?

Accepted Answer

Priority levels

Question 14

What does Microsoft Excel do?

Accepted Answer

Spreadsheet program

Question 15

What is included in digital documentation?

Accepted Answer

Training manuals

Question 16

What skills are crucial for troubleshooting?

Accepted Answer

Soft skills, Technical expertise, Patience, Empathy

Question 17

What is the first step in prioritizing tasks?

Accepted Answer

Identify tasks

Question 18

What is essential for resolving client problems?

Accepted Answer

Quick resolution, Technical expertise, Alternative solutions, Clear communication

Question 19

What is the main operating system at Gelos?

Accepted Answer

Microsoft Windows

Question 20

What should you consider when prioritizing support tasks?

Accepted Answer

Time constraints

Question 21

What connects all computer components?

Accepted Answer

Motherboard

Question 22

What is essential for remote support?

Accepted Answer

Relevant software

Question 23

What is a team of members from multiple departments called?

Accepted Answer

Cross-functional

Question 24

Where can you find Gelos' policies?

Accepted Answer

Intranet site

IT Work Skills Class 03

Questions 24

IT Work Skills Class 03

Questions 24