What does test wise mean

She understands the strategies for successful test taking

When should the client intake form be started?

the moment a new client calls to make an appointment

Gertrude ran the business how she wanted and rudely, not listening to feedback. Where did Gertrude go wrong, ethically?

By not adhering to selfcare, integrity, digression, effective communication

Why should you be aware of the unique challenges presented by pregnancy in the salon, spa, or barbershop?

to ensure your safety and that of your clients

What should you do when your client tells you they are pregnant?

Review the chemicals in the service with them and have them read the labels

Which of the following is MOST, a benefit of public speaking in front of local groups; PTA or other organizations?

You will put yourself in front of people who are potential clients

why is discretion an important part of ethical behavior?

Because you should keep certain client information confidential

Paulina's client Francis starting asking a lot of detailed questions about nutrition what is the best course of action?

Paulina should tell Francis to consult a physician or nutritionist

Why is it important to add action words to your resume?

Because it makes accomplishment statements more positive

Harvinder has mastered his study skills remembering ACE, what does ACE stand for

attentiveness, creativity, excellence

Which of the following best defines ethics?

moral principles by which we live and work

What are the soft skills

Communication skills or "people skills"

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C1 B2 expanded

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Questions 30

Answers

1
Not crossing your arms while listening to clients or team member is an example of ___?
always remembering that listening is the best relationship builder
be aware of your body language
using correct English
speaking loudly and clearly enough for people to hear
2
which of the following is NOT one of the five basic food groups listed by the USDA in the myplate program
water
grains
protein foods
fruits
3
A realistic benchmark for the netprofit of a salon, spa, or barbershop is ___
50%
75%
5%
15%
4
What does test wise mean
She crammed in a major study session just before leaving to take the test
She knows all the answers to the test ahead of time
She has enough confidence in herself not to have needed to study at all
She understands the strategies for successful test taking
5
When should the client intake form be started?
the moment a new client calls to make an appointment
the moment the new client requests a second appointment
the moment the new client's first services are completed
the moment the new client comes in for the first visit
6
Your appearance and first impression is crucial, what should you avoid?
Fashionable clothing
Functional and fashionable accessories
Long nails
Strong perfume
7
The key duty of receptionists is ___
booking appointments
greeting clientele at the door
assisting stylists with their work
answering the phone
8
What is the second step of the ten step consultation method
Show and tell
Review the intake form
Perform a needs assessment
Analyze the client's hair/skin
9
Gertrude ran the business how she wanted and rudely, not listening to feedback. Where did Gertrude go wrong, ethically?
By not writing down her companies purpose and values
By treating her employees and customers wrongly, and withholding raises
By not adhering to selfcare, integrity, digression, effective communication
By treating her employees and customers with contempt and critical dialogue
10
Why should you be aware of the unique challenges presented by pregnancy in the salon, spa, or barbershop?
to ensure your safety and that of your clients
for reasons other than safety
to ensure your clients' safety
to ensure your safety
11
What should you do when your client tells you they are pregnant?
Have them reschedule after the baby is born and they are not breastfeeding
Teach them the specific ingredients pregnancy contraindicates with
Have them reschedule their previous appointment and do a more basic service
Review the chemicals in the service with them and have them read the labels
12
What is important to do when designing your time management system?
Make sure it has worked for others
Make sure it will work for others
Make sure it will work for you
Make sure it is foolproof
13
Which test presents possible allergies in a client?
Ergonomics
Allergen test
Patch
Immunity
14
Which of the following should you AVOID in order to become a good team player
relationship building
negativity
being subordinate
resolving conflicts
15
Which of the following is MOST, a benefit of public speaking in front of local groups; PTA or other organizations?
You will put yourself in front of people who are potential clients
You will demonstrate that you are a "glass half full" type of professional
You will show your reliability as a beauty industry professional
You will showcase your ability to use social media
16
If clients are --- mins late when would you ask them to reschedule
15
5
10
20
17
Is personal hygiene one of the five image enhancers?
No, it is not
Yes, it is
No, because personal hygiene is all encompassing
Yes, when used to enhance your appearance
18
Which of the following is the number one cause of daytime fatigue?
lack of water
lack of proteins
lack of vitamins
lack of minerals
19
why is discretion an important part of ethical behavior?
Because you should keep certain client information confidential
Because your clients want to know that their information is safe and sound
Because you should never encourage any gossip
Because it creates an atmosphere of safety and confidentiality
20
Which of the following qualities should you embody in order to be considered an ethical person?
Savviness
Integrity
Drive
Motivation
21
Paulina's client Francis starting asking a lot of detailed questions about nutrition what is the best course of action?
Paulina should tell Francis it doesn't fall under her scope of practice
Paulina should tell Francis to consult a physician or nutritionist
Paulina should tell Francis to find someone certified in nutrition and skin
Paulina should tell Francis that they need to find a dietician that knows
22
What is the first step in the ten step consultation method
Review the intake from
Analyze the clients hair/skin
Make color recommendations
Perform a needs assessment
23
Which of the following is NOT one of the practical steps for effectively communicating in the workplace?
React instead of responding.
Be attentive.
Believe in yourself.
Talk less and listen more.
24
Why is it important to add action words to your resume?
Because untruthful phrases usually catch up to you
Because avoiding flowery language is important
Because it makes accomplishment statements more positive
Because you must be realistic at what employers offer you
25
Immunity against disease is a sign of good health and can be either natural or
acquired
toxic
enhanced
unnatural
26
Harvinder has mastered his study skills remembering ACE, what does ACE stand for
accountability, creativity, energy
attentiveness, creativity, excellence
accountability, credibility, excellence
attentiveness, credibility, energy
27
Which of the following best defines ethics?
posted rules and regulations in the workplace
laws that regulate all industries
deep feelings common in all people
moral principles by which we live and work
28
Which of the following would most help Marvin, a recent graduate; about to start career in beauty and wellness
Setting short term goals
Setting long term goals
Reading positive affirmations
Creating a business plan
29
Harvinder remembers the rules of accountability, creativity, excellence, by remembering ACE, what study skill is this?
mind mapping
organization
acronyms
repetition
30
What are the soft skills
Being gentle with a clients personality
Being upfront and confrontational with clients who beat around the bush
Communication skills or "people skills"
Communicating with conflict or a unhappy client

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