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Cosmetology Business Skills Flashcards | StudBud
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Cosmetology Business Skills
Cosmetology Business Skills
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1
If an interviewer asks how many children you have, what is the best approach to answer?
Explain that the question is illegal, slam the door, speak to your lawyer
Be truthful and share pictures of your children
Calmly state that you would prefer to focus on your relevant skills
Explain that while you do have children, you don't plan on having any more
2
Scheduling clients for their next appointment before they leave the salon is known as _____
Referring
Rebooking
Harassing
Marketing
3
A small salon owned by an individual or two or more partners is called _____
A high-end salon
A corporate chain
A franchise
An independent salon
4
What is the technique of establishing contacts that may lead to employment opportunities?
Marketing
Networking
Advertising
Sampling
5
What is the average time an employer will spend scanning a resume?
10 seconds
2 minutes
60 seconds
20 seconds
6
What is compensation that is paid as a direct result of the total amount of service dollars generated?
Salary
Commission
Minimum wage
Bonus
7
A salon that is owned and operated by an individial is referred to as a _____
Chain salon
Booth rental
Individual ownership
Partnership
8
What type of salon operation is typical for the majority of the United States?
Franchise
Small independent salon
Independent salon chain
National chain
9
Good business operations require a simple and efficient _____
Social network
Record system
Reception area
Price list
10
Which among the following is the best example of good salon teamwork
Rochelle pitches in to fold towels when she's not busy with clients
Vanette is always early for her shift
Marnie spends her time reading to the clients
Tina can always be counted to make a good cup of coffee
11
If preparing a resume for a salon job with no prior salon experience, what should you do?
Skip the employment history section since you have no relevent experience
Modify employment history to sound more like desired position
Include prior employment but leave out supervisor's contact information
Emphasize how previous experience has taught you customer service skills
12
What factor most affects how well you perform during the written licensing examinations and on tests in general?
Your personal development
Your handout materials
Your mastery of course content
Your ability to guess well
13
In the cosmetology industry or service industry, putting clients first is _____
Appropriate
Required
Not profitable
Risky
14
When researching potential employment opportunities, it is important that the stylist make _____
Honest remarks
Informed comparisons
Casual conversation
A trip to the lavatory
15
Lana wants to improve her selling skills. Which technique is good for her to remember?
Emphasize that products bought in drug stores aren't as good as salons
Keep the best interest of the client as your top priority
After the client has agreed to buy, push more to ensure future sales
Assume your client knows nothing and explain why your salon is better
16
What is a written agreement with a building owner that outlines the responsibilities of repairs and expenses?
Business sale
Business plan
Lease
Non-compete agreement
17
To prepare for questions that may be asked during an interview, it is important to _____
Reflect on the answers in advance
Master the art of transparency
Aggressively avoid difficult questions
Be non-commital
18
The important job of booking appointments and greeting clientsis the responsibility of the _____
Receptionist
Trainer
Practitioner
Manager
19
When opening a new business, the location selected should reflect your _____
Commute time
Primary clientele
Future goals
Personal preferences
20
Which element is central to the salon business for both clients and coworkers?
Brand
Competitiveness
Punctuality
Trendiness
21
What is one of the best ways to improve your performance?
Critique other coworkers
Spend more time reserching online
Find a role model
Experiment with performance enhancing drugs
22
What federal agency requires the ingredients of cosmetic preparations be available to employees?
MSDS
OSHA
FDA
FBI
23
The drive to take the necessary action to achieve a goal is known as _____
Enthusiasm
Motivation
Ability
Integrity
24
What is the best approach to dealing with working at a salon that has no job descriptions?
Write a draft job description and share it with your manager
Report the salon to the state
Ask the manager to write one immediately to avoid legal problems
Don't let it bother you; job descriptions aren't important
25
What term refers to a plan to meet financial obligations?
Worksheet
Portfolio
Chart
Budget
26
Which business structure saves money in taxes, provides business flexibility, and makes raising capital easier?
Corporation
Partnership
Sole proprietorship
Luxury cruiseline
27
The first and last person who has contact with a client visiting the salon is typically the _____
Stylist
Receptionist
Cleaner
Manager
28
During which period of the business timeline would you move into full time management and retirement planning?
From years eleven and twenty
From years five and ten
From years twenty onward
From years two and five
29
To be successful in sales, you need ambition, determination, and a _____
Client base
Introverted demeanor
Forceful personality
Pleasing personality
30
Someone who recognizes and resolves difficult situations constructively is _____
An educator
An employee
A problem-solver
An organizer
31
What is the best advice for students regarding what to wear for job interviews?
Wear a cover-up over everyday clothing so you can demonstrate services
Wear clothing from your school store/in your school colors to show loyalty
Contact a group such as Dress for Success to obtain appropriate clothing
Concentrate on hair and makeup. Who cares what you wear?
32
If possible, a simple resume should have how many pages?
4 or more
2
1
3
33
If you are paid $15/hour and work 40 hours a week, you are paid $600 before witholding. Your pay plan is known as _____
Salary plus commission
Commission
Commission plus tips
Salary
34
What is one of the best ways for a business owner to protect personal assets?
Investing capital
Selling shares
Sharing responsibilities
Incorporating
35
Recognizing a client's needs and preferences lays the foundation for _____
Procreation
Corporate leadership
Performance evaluations
Successful selling
36
Jasmine wants to make sure she rebooks clients as much as possible. Which approach would be best?
Call a week after her service to see if she wants to rebook
Rely on the salon's scheduler to handle rebooking
Write the client a note, including a card to be used for rescheduling
Schedule the next appointment while the client is in the salon
37
Recommending professional products to clients for at-home care is known as _____
Servicing
Commissioning
Upselling
Retailing
38
If you have a learning disability, what action should you consider?
Accept the fact that because of your disability you may never get a license
Ask to be excused from the written portion
Provide documentation of disability and ask for accomodation
Take the exam just like everyone else and then retake it as necessary
39
An individual who determines policies, makes decisions, assumes expenses, recieves profits, and bears losses is called
The sole proprietor
A partner
A corporate proprietor
A stockholder
40
A salon with a national name, consistent image, and business formula used in every loation is called _____
Value priced salon
Franchise salon
Independent salon
A high-end salon
41
Your code of moral and artistic values are known as _____
Your integrity
Your work ethic
Your enthusiasm
Your people attitude
42
Janine's job coach advises her that it's important to have good test taking strategies. This is best described as being
Employable
Educated
Test-wise
Test-capable
43
What is the most reliable method of compensation for a new salon professional?
Salary
Cash
Lottery winnings
Commission
44
Which promotion method is an example of social media?
Bulletin boards at community centers
Distributing flyers at events such as bridal shows
Photo sharing sites such as Instagram
Advertising supplements in local papers
45
Comparing answers to some of your questions from salon interiews will help you choose _____
A salon with the largest number of valued clients
Your mode of transportation and housing arrangements
A salon that offers immediate management positions
The salon that offers the best package of income and career development
46
What do you call a bound collection of photos and documents that reflect your skills and accomplishments?
A resume
An employment portolio
A brochure
An employment notebook
47
During which period of a business timeline should you focus on adding locations, expanding scope, or expanding space?
From years eleven and twenty
From years two and five
From years five and ten
From years twenty onward
48
One reason for entering into a partnership agreement is to have _____
Many stockholders
Consolidated debt
More clients
Capital for investment
49
Which section of the business plan provides a description of the key strategic influences of the business?
Organizational plan
Goals and objectives
Mission statement
Vision statement
50
When choosing a salon for an employment opportunity, choose one that _____
Places all employees in the same position
Provides for an easy commute
Services the type of clients you wish to serve
Is trendy and fashionable
51
Supplies that are used and replaced in the daily business operation are identified as _____
Perpetual inventory
Inventory records
Consumption supplies
Expenses
52
When putting together your portfolio, what photographs should you include?
Candid shots taken of yourself as you perform the services
Before and after shots showing the services
Photos of styles that inspire you
Family pictures of you where you are enjoying yourself
53
Information that is contained on a resume should be relevant to _____
Your horoscope
Unrelated experiences
Salary requirements
The position you are seeking
54
A student who is preparing for success should begin to prepare for a test by practicing good study habits and _____
Planning for late night studying
Focusing on time management
Accepting a high anxiety level
Going with the flow
55
In a business timeline, tending to the business, clients, and employees to expand business profitability should occur
From years twenty onward
From years five and ten
From years two and five
From years eleven to twenty
56
Which question is legal for prospective employers to ask during an interview?
Have you ever been an exotic dancer
What is your native language?
Do you regularly go to church?
Are you younger than 18 years old?
57
Which of these questions includes a qualifying condition?
Which of the following is usually part of a practical exam?
What are the requirements of licensure?
Define each of the following terms
Compare and contrast different kinds of salons
58
A stockholder of a corporation is required to pay unemployment insurance taxes on your _____
Salary
Merchandise
Investments
Profits
59
During salon visits to ensure that all key areas are observed, it is important to develop a _____
Notebook
Checklist
Summary
Catalogue
60
What is a written plan that describes a business and foresees projections for the next five years?
Personal budget
Business plan
The census
Demographic analysis
61
Which type of salon would be particularly suitable for someone who enjoys spending extra time with their clients?
Basic value priced
Mid-price full service
National chain
Franchise
62
A salary plus commission structure is used to motivate practitioners to increase _____
Confidence
Productivity
Credit
Fashion sense
63
Katrina is always on time and prepared for the day. This behavior is describe as _____
Being punctual
Being a life-long learner
Being zany
Being true to her word
64
In order to have a successful business, a top priority in the allotment of funds is to _____
Interview potential employees
Keep accurate inventory
Meet payroll obligations
Develop an image
65
Informing clients about a product without stressing that they purchase it is known as a _____
Recommendation
Tailored target
Hard sell
Soft sell
66
Which section of the business plan describes the administrative structure of the business?
Vision statement
Goals and objectives
Mission statement
Organizational plan
67
When you are paid an hourly rate as well as a percentage of product sales, your pay plan is known as _____
Commission
Credit
Salary
Salary plus commission
68
Income in adition to your regular compensation that must be tracked and reported on tax returns is referred to as _____
Expenses
Tips
Cash flow
Gifts
69
What is the practice of recommending and selling additional services to clients?
Brow-beating
Upselling
Retailing
Motivating
70
What should be the primary concern when planning the physical layout of a salon?
Expected depreciation
Color schemes
Maximum efficiency
Aesthetic appeal
71
Newspaper or radio ads and charitable events can best be described as forms of _____
Educating
Upselling
Branding
Advertising
72
Information about the ingredients in cosmetic preparations and other products are included in _____
FDA
OSHA
DOL
SDS