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Premier Support ISM CLG Wk 5 Review Flashcards | StudBud
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Premier Support ISM CLG Wk 5 Review
Premier Support ISM CLG Wk 5 Review
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140 plays
Review of questions for week 4
Flashcards
19 cards
F
Practice quiz
P
Host live
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Questions
19
Answers
1
Other than the Red Zone Channel, what other feature is NOT included in NFL Sunday Ticket?
Fun Zone Channel
Fantastic Zone Channel
Fantasy Zone Channel
Saints Fan Club
2
How can you view bills in RIO?
Receivers
Billing Actions
Bill Ledger
Add/Change
3
This log will provide access to current billing & unable to complete transaction /billing system issues for mobility
Bilog
Silog
no such log exist
BIBA
4
Sue's DTV is not working. The screen displays this message OSD 203. What does this mean?
Service Interruption
Means Nothing
System is rebooting
Major outage
5
What is C41W?
Genie 2
HD DVR
Wireless genie Mini
Genie Mini
6
All of the following countries are included in the International Day Pass EXCEPT ...
Argentina
Taiwan
El Salvador
Tahiti
7
What is the CCC TOOL?
Customer Committed Center used to ensure satisfaction
Compares varies DTV packages
Compares DTV to other local competitors in a customer's area
Mobile content purchases / the ability to request 3rd party refunds
8
What is ATT International Calling?
Unlimited calling from international countries to the USA
International plan for only $10 a month
World Connect Value feature
Unlimited calling TO over 85 countries & discounted calling to 140 countr.
9
I can return my old CPE U Verse / DTV equipment to all these locations EXCEPT
FedEx Print and Ship
United Parcel Service Store
USPS
UPS Store
10
You pull up an order in CRM. The status shows PONR. What does this mean?
Notify supervisor for assistance
You can modify the order
The order is cancelled
No changes can be made to the order
11
This system is used to Disconnect wireless accounts
CLarify
RIO
OPUS
Telegence
12
Alice has $300 charge on her bill for non-returned Uverse TV equipment. What tool can you used to check the return?
Solution System
Internet return system
Order Track
CPE Management Tool
13
This tool will allow you to see the FAN % discount on a customer's wireless plan
FAST Tool
Mobile Sales Tool
Solution Sender
Discount Tool
14
DIY Network is included in the ATT TV XTRA package?
False
True
15
Which DTV plans do not include the Regional Sports Fee?
Choice and Entertainment
Family and Xtra
Select and Entertainment
Family and Choice
16
If you want to give an adjustment for a late fee on a Uverse account, what would be your reason 1?
Billing
Ordering
Payments
Account Management
17
Nia wants to voluntary suspend her legacy DTV service. Up to how many days can you suspend?
39 months
45 days
185 days
90 days
18
What was the name of the BOGO offer which was in place 2/1/2019?
Valentine's Day Apple Watch BOGO
BOGO - Integrated Free / Non-Integrated 50 Percent Off
BOGO - Buy One Get One 50 Percent off with an Unlimited Plan
Late winter BOGO
19
Jill phone was stolen from the park. What should you do?
notify the fraud dept
Suspend only
Suspend and Blacklist
Blacklist and make notes
