stud
bud
Sign up
Log in
Home
Library
Explore
SAT
More
Day 2 quiz Flashcards | StudBud
Explore
/
Day 2 quiz
Day 2 quiz
16 terms
·
StudBud Administration
·
91 plays
Day 2 of Prosci's Change Practitioner Certfication program.
Flashcards
16 cards
F
Practice quiz
P
Host live
L
Questions
16
Answers
1
What is this?
Sponsor Coalition Map
A mess
Sponsor Assessment Diagram
Organization Chart
2
What is the letter, number and color for a leader who is
supportive
of the change, but has
moderate
sponsor competency?
B2- Red
A3- Red
A2- Yellow
A1- Green
3
The first step in the process of developing a communications plan is identifying...
The Change Manager
The audience
The sponsor
The Project Manager
4
ADKAR® is an individual change model that can be used to help
supervisors
become effective coaches for their employees.
False
True
5
50% of project teams ranked their sponsors having only a moderate to low understanding of their job role.
True
False
6
The preferred sender of a message about the
personal impacts
(WIIFM) of the change on an employee is
the change manager.
the sponsor/executive.
the project manager.
their immediate supervisor.
7
What is the change management plan that aims at these outcomes?
Communications
Sponsor Roadmap
Training
Coaching
8
What are the 3 roles of a sponsor?
Active and visible, Build Coalition, Communicate directly with employees
Sponsors do not have a role in a change project.
Advocate, Buy-in, Communicate
It depends on who the sponsor is
9
What is the change management plan that aims at these outcomes?
Training
Sponsor Roadmap
Resistance Management
Communications
10
ADKAR® is an individual change model that can be used to help
senior leaders
become good leaders of change.
False
True
11
What is the #1
do differently next time
best practice finding related to communication?
More communication
More people dedicated to working on communications
Better communication strategy
Use various communication vehicles
12
What is the change management plan that aims at these outcomes?
Communications
Sponsor Roadmap
Coaching
Training
13
The preferred sender of a message about the
business reasons
and impacts of the change is...
the project manager.
their immediate supervisor.
the execuitve/sponosr.
the change manager.
14
What are the two areas that must be addressed when preparing the team for change management?
Training the team on CM and the desired business outcomes.
Budget and ROI
The change characteristics and organizational attributes.
15
The #1 success factor of a project as cited in all of Prosci's best practice research is...
excellent communication.
an active and visible sponsor.
a dedicated change management resource.
16
What is the top criteria for an effective change management team member?
Prosci certification
Excellent communication skills
Excellent leadership skills
Active and visible participation
